Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Hi, I’m

Rajat Bhardwaj

Supply Chain Management
New Delhi

Summary

My primary objective is to pursue my career in a progressive and professionally managed organization, this will provide adequate opportunities and environment to draw upon my knowledge, experience and clear strengths for mutual benefits.

With a Total experience of 8+ years, I have worked across the retail sector specializing in Supply chain, Procurement, French translations, project management and transitions. I am currently part of the Private Brands team which deals with vendor and customer support for private brand items of Lowe's. Stakeholder management and project management are my strengths which has led me to take up multiple projects in Lowe's

Overview

8
years of professional experience
9
years of post-secondary education
7
Certifications
1
Language

Work History

Lowe's
Bangalore

Private Brand Senior Analyst
10.2020 - Current

Job overview

  • Vendor Management and Onboarding: Successfully managed vendors, overseeing their onboarding into the program. Established and nurtured strong vendor relationships.
  • Process Improvement and Automation: Led various projects aimed at automating and standardizing processes. Implemented demand forecasting techniques to reduce backorders and optimize stock levels. Utilized product sales data and customer reviews to provide valuable feedback to vendors for item development.
  • Inventory Management: Developed Inventory Management reports and dashboards, simplifying and improving the team's inventory management processes. Worked on identifying interchangeable by recognizing A TO A relationships in inventory, leading to more efficient purchase order management. Addressed duplicate backorders and improved the order process through collaboration with multiple teams.
  • Inventory Management Process: Created a reporting system that helped the team identify and raise purchase orders based on accurate demand, reducing backorders and eliminating obsolete inventory.
  • Oversaw the item setup process, ensuring efficient inventory management through purchase order creation and management. Played a key role in cross-collaboration and added value through various analyses in the main portfolios.
  • Partners with Merchants and Sourcing Managers for product quality enhancement and Inventory management.
  • Created multiple training guides and troubleshooting guides for process improvement.
  • Update ASCS business rule documentations and SOPs ensuring that internal key stakeholders are aware of business process changes.
  • Curated end to end process for Flooring item claims.
  • Created a monthly quality process for item enhancement, digital assets procurement and top product & vendor issue.
  • Serve as the support contact for day to day campaign, project, and order related business with product vendors and service provider.
  • Responsible for Category/Brand items, and to manage respective both internal and external stakeholders.
  • Provide input on process improvement opportunities including improved efficiencies and cost savings.
  • Perform campaign and project management activities in support of third-party fulfillment and customer support service provider including timeline management; using campaign and project management tools; risk escalation and mitigation; reporting; and ensuring quality work through end customer delivery.
  • Responsible to support service provider's team for campaign and project execution to ensure completion on time and in a manner that satisfies requirements, provides quality outcomes, and value.
  • Partners with operations and other shared service areas to ensure quality execution.
  • Work with the product vendors and service provider on maintaining the integrity of requirements, inventory levels, and other work related activities.
  • Support and maintain all corporate quality standards, policies, procedures and work instructions as outlined in the ASCS process documentation.
  • Ensure customer satisfaction by preventing the occurrences on nonconformities relating to product, process, and quality.
  • Apply attention to detail of order management procedures and requirements to ensure proper billing to the product vendors, including timely and accurate closing of work on preparing, monitoring and auditing of billing process.
  • Ensure all work performed is accounted for and provided for the billing cycle by understanding contractual requirements of product vendors, service providers and their responsibilities.
  • Holding 3rd parties accountable for all the billing that involves Lowe's, Lowe's Vendors and Lowe's Customers.

Career Builder
Noida

Specialist, Client Support, EMEA
05.2019 - 03.2020

Job overview

  • Clients' relationships and support - client training and understanding specific recruitment needs and challenges; product implementation (career websites); technical issues support; recruitment tools' optimization
  • Translations - English to French - websites contents, internal uses
  • Hold regular meetings with sales representatives to update on health of accounts; identify and communicate up sell opportunities
  • Ongoing engagement with clients - Understand customers goals and drive adoption and usage; build relationships with key users of system; develop meaningful proactive touch points with customers throughout contract and support renewals process
  • Provide strong technical understanding of Careerbuilder recruitment software with the ability to demonstrate the full solution and how it may be configured to meet customers' business needs
  • Timely management of several accounts, creating and maintaining a positive customer relationship, ensuring expectations are achieved and exceeded
  • Maintain and develop client relationships - monthly follow-up of accounts; provide feedback to clients to help increase ROI based on performance data analysis and industry trends
  • Assist the Sales / Account Managers Team - providing data analysis; performance review; assisting in sales opportunities; renewal; retention and leads
  • Liaise with internal teams (Sales, Integration, Marketing, Design, Financial, Developers etc.)
  • Collaborate with Product Owner to find ways to collect feedback to improve products ; create documentation for different products ; create guide and run websites testing
  • Manage integration process between customers and third parties (mainly ATS)
  • Create basic communication tools - job branding, banners, targeted emails etc.

Amazon Development Center
Bangalore

FR VCM Mentor
01.2018 - 05.2019

Job overview

  • Demonstrates effective, clear and professional written and oral communication
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

eTouch Systems (India) Pvt. Ltd
Gurgaon

Senior Analyst- French Language
12.2016 - 05.2017

Job overview

  • The key responsibilities were data analysis and data extraction given by the client via using excel tools
  • Managing reports generated for clients during the normal course of business
  • Managing 2 direct reports.

Concentrix
Gurgaon

Associate-French Language
09.2015 - 12.2016

Job overview

  • Handling customer account associated with Amazon.Fr
  • Replying customer product related queries via emails and calls
  • Accuracy in problem solving in friendly and professional manner and explaining company's policy while solving customer problem in effective and efficient way
  • Dealing with clients in French language and explaining process functioning.

Education

Alliance University
Bangalore

MBA in International Business
01.2019 - 2021.01

University Overview

Alliance Française De Delhi
New Delhi

B2 Level of French Language
03.2011 - 09.2015

University Overview

Delhi University
New Delhi

BA Program
03.2011 - 09.2015

University Overview

Skills

Power BI

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Personal Information

Personal Information
  • Citizenship: Indian
  • Date of Birth: 12/12/91

Certification

International Business I

Timeline

Introduction to Microsoft Power BI

12-2021

PowerPoint & Excel Fusion

11-2021

Business Presentation Skills

11-2021

Communication Skill

04-2021
Private Brand Senior Analyst
Lowe's
10.2020 - Current
Specialist, Client Support, EMEA
Career Builder
05.2019 - 03.2020
Alliance University
MBA in International Business
01.2019 - 2021.01
FR VCM Mentor
Amazon Development Center
01.2018 - 05.2019
Senior Analyst- French Language
eTouch Systems (India) Pvt. Ltd
12.2016 - 05.2017
Associate-French Language
Concentrix
09.2015 - 12.2016
Alliance Française De Delhi
B2 Level of French Language
03.2011 - 09.2015
Delhi University
BA Program
03.2011 - 09.2015

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Rajat BhardwajSupply Chain Management