RAJAT BHASIN
New Delhi
Summary
Dynamic leader with extensive experience in Order to Cash management and process improvement. Proven track record in enhancing customer satisfaction and team performance through strategic planning and effective stakeholder engagement. Skilled in financial reconciliation and conflict resolution, fostering a high-performing team environment.
Overview
33
33
years of professional experience
Work History
Head Order to Cash
Hays Business Solutions Pvt Ltd
04.2010 - Current
- Currently managing end to end of Order to Cash domain which includes Processes like (MDM, Invoicing & Billing, Credit Control, AR Helpdesk & Payment Allocation)
- Managing day to day team operation and ensuring adherence to SLA parameters, maintaining up to date documentation of SOPs and monitoring quality & compliance.
- Analyse staffing requirements and maximize capacity utilization continually.
- Maintaining high CSAT scores through regular communication with client and proactive engagement on any challenges.
- Leading and implementing initiatives for delivery excellence through regular monitoring and improving service standards.
- Conducting regular business reviews with Managers & Team Leaders.
- Coordinating with In Market teams (Stakeholders) to run the process effectively via process update and provide any update or issues through IM’s & weekly calls & handling process escalation.
- Conduct regular Skip meetings with the teams to identify areas of concern and challenges faced by the team and address it with concerned department.
- Motivating employees towards goal realization and providing an environment to excel.
- Conduct quarterly & monthly business Reviews with External & Internal Stakeholders.
- Preparing the team Succession plan specifically for critical roles.
- Human Resource Management/Team Planning- Identify and provide guidelines on Candidate pre-requisites for the role & preparing their Job descriptions for the new or existing roles.
- Successfully managing large teams to work in sync with the corporate objectives.
- Sustaining the optimum attrition rate.
- Providing necessary training on various tools, policies and procedures to the team members.
Team Leader Operations
HCL TECHNOLOGIES Ltd.
02.2003 - 04.2010
- Managing operations of a 30 member team for UK based client for Order to Cash & Accounts Payable process - BACS Posting, Lock Box, Cheque Posting & Direct Debit, Credit Card Processing & Posting & Accounts Payable.
- Regular monitoring of Credit Limit of all customers & handling cases for increasing the credit limit.
- Performing various analysis e.g., Ageing analysis of debtors, Analysis of Open Items in Reconciliations, Analysis of escalations & Invoices not processed.
- Sending Dunning letters to customer with debt older than 90 days.
- Reconciliation review of Customer Accounts & Bank Reconciliations in Oracle Financial, SAP & ECS.
- Translating client & organization’s objectives to team goals.
- Completing annual appraisal of team members which includes monthly feedbacks on the quality scores and performance metrics for the team.
Accounts Executive
Sonal Craft Industries
New Delhi
04.1999 - 02.2003
- Reconciliation of Supplier Ledgers and Bank Accounts.
- Bank Negotiations and funds monitoring.
- Assisting in audits and preparation of Profit and Loss account and Balance Sheet.
Self Employed
01.1993 - 01.1999
- Managing key activities outlined below :
- Consolidation of Balance Sheet.
- Providing investment plans to individual and small business enterprises.
- Managing funds and legal documentation for H.P Agreements.
- Providing financial advice to Individuals on various Insurance & Investments plans.
Education
B.Com (H) -
Delhi University
01.1993
A.I.S.S.C.E -
CBSE
01.1990
A.I.S.S.C.E -
CBSE
01.1988
Skills
- MS Office
- Windows XP, 9x, 311
- Order to cash
- Credit control
- Process improvement
- Financial reconciliation
- Customer relationship management
- Data analysis
- Project planning
- Flexible and adaptable
Training Programmes Attended
- Effective Communication Skills
- Managing Relationships
- Business writing skills
- Personal Quality Improvement
- Green Belt Six Sigma
- Thinking Partner
- Goal Setting for Self & Teams
Personal Information
- Date of Birth: 08/15/72
- Marital Status: Married
Projects
Transitioning of multiple processes from offshore team to onshore team Transition of Intercompany process between financial centres Transition of Accounts Receivable process from Oracle to SAP Data Migration for Clients from Old CRM to New, without missing the client SLA’s
Rewards And Recognition
- Manager of the Year-2013
- Shining Manager-2016
- Shining Manager-2019
- Shining Manager -Q-4,2022
- Best Team Leader Award for the Q4-2009
- Awarded as Star Performer for the month Q3-2005
- Awarded Certificate of Exemplary Performance
- Awarded Certificate for 100% Data Quality
Timeline
Head Order to Cash
Hays Business Solutions Pvt Ltd
04.2010 - Current
Team Leader Operations
HCL TECHNOLOGIES Ltd.
02.2003 - 04.2010
Accounts Executive
Sonal Craft Industries
04.1999 - 02.2003
Self Employed
01.1993 - 01.1999
B.Com (H) -
Delhi University
A.I.S.S.C.E -
CBSE
A.I.S.S.C.E -
CBSE
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