Summary
Overview
Work History
Education
Skills
Certification
Highest Qualification
Year Of Passing
Mothers Name
Personal Information
Languages
Timeline
Generic
Rajat Biswas

Rajat Biswas

Chennai

Summary

Adaptable Process Associate capable of analyzing several different types of computer and business processes simultaneously. Experienced at developing detailed reports for management working closely with departmental managers to get accurate results and assisting IT support in solving various issues. Senior-level Software and Application Developer passionate about creating cutting-edge products for EDI. Strong work ethic and dedicated to quality assurance. Adept at working with teams or independently in fast-paced settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Lead

United Techno
Chennai
04.2021 - Current
  • Connected with clients to identify needs and provide helpful solutions.
  • Provided technical guidance on development projects as well as implementation of new technologies.
  • Determined technical requirements for projects and set work deadlines.
  • Developed work teams and delegated tasks according to employee strengths.
  • Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.
  • Collaborated with other team members to troubleshoot complex issues and develop solutions.
  • Developed and maintained technical documentation for software systems.
  • Analyzed customer requirements to determine appropriate technology solutions.
  • Guided staff members through technical challenges and identified areas needing improvement.
  • Worked on Dell boomi Integration platform on map development and end to end process development
  • Experienced working with File Formats like ANSI X12, EDIFACT, IDOC, CSV, XML, and legacy specified application file formats
  • Worked with multiple client such as Retail, logistics & Transportation, Ecommerce, Service based IT companies
  • Worked on multiple file format like ANSI X12, XML, Flat file, Jason, edifact
  • EDI transactions like 850,856, 810, 820, 816, 860, 864 and 997, 204, 210 among others
  • Experienced in Data Mapping and Data Conversion
  • Developed multiple Maps and processes in Boomi
  • Performed the Unit and regression testing
  • Worked communication protocol such as AS2,FTP etc
  • Worked in multiple projects with clients like Homedepot, NFI Industries, Nautica, Harley Davidson, Sparc, UCQ.

Sr.Process Associate (SME- Subject Matter Expert)

Tata Consultancy Services (TCS)
Chennai
03.2017 - 04.2021
  • Tools used: Sterling integrator, map editor, Psam, Merchlink, Sterling van, Commercedesk, Gentran mainframe, b2b tool box, ODBC, SAP IDOC, MPVS
  • Strong expertise in EDI and worked as Senior EDI Analyst / Developer with extensive experience in multi divisional corporate EDI environments
  • Highly Experienced in handling EDI Production Support on 24/7 basis
  • Expertise in New trading Partner On - boarding
  • Have very strong analytical and problem-solving skills for the reported EDI Issues
  • Trading partner assessment as well as corporate readiness for EDI production
  • Industry knowledge sharing to assist in long-term goals
  • Worked with Business Process Monitoring in GIS, SI
  • Created Partner Profiles in SAP
  • Responsible for gathering all business process analyst reports and creating a summary report for management
  • Assisted the IT development group in finding more efficient ways to utilize existing technology
  • Created quarterly business process analysis presentations for every quarter that was given directly to management
  • Handled Production Support Team of 15 members, coach and mentored them to meet organization productivity goal
  • In addition to this created training ecosystem for new joiners
  • Helped vendor onboarding team consists of 12 members with day to day reporting which enabled them to keep track of their issue handling quality which resulted the entire team’s quality score to hit a bench mark of 97.6% from 67%
  • Teamed up with internal IT team and developed a tool named ODBC which made the associates work easier and reduced the Average handling time (AHT) of the tickets which also saves dollar amount of $5020.32 annually for our client Home Depot
  • Responsible for giving direction to the IT Team and helped Accounts Payable (AP) team with data whenever required
  • Responsible for handling the Quality score for both Onboarding team well as Production support team and helped them to meet their SLAs and KRAs
  • Responsible for a process improvement which includes some major changes in the Zendesk tool and goal of this project was to reduce the Average handling time (AHT) of tickets as well as improving the quality score of individual associates which also saves $8354 annually for Home Depot in existing business process
  • Leading the VOC (Voice of customer) score board for 6 consecutive months.

Consultant

Sutherland Global Services
Chennai
07.2015 - 03.2017
  • Developed a comprehensive fare distribution report for Qatar Airways report and log them for various websites
  • Worked with all departmental managers to track data integrity
  • Helped production to identify inefficiencies and suggested ways to increase productivity.

Education

12th -

National Institute of Open Schooling
01.2012

10th -

CBSE
01.2010

Bachelor’s in Computer Application -

KSR College of Arts and Science, Salem- Chennai

Skills

  • Strong analytical mind
  • Excellent communication and presentation skills
  • Certified software support professional
  • Adept at creating complex but useful computer-generated reports
  • Able to proficiently use database information
  • Willing to work long hours and as many days per week as necessary
  • Project Leadership & management
  • Functional Requirements Expertise
  • Quality Assurance

Certification

  • Certified in Six Sigma Greenbelt
  • B2B/EDI Management
  • Associate EDI for X12
  • Associate Integration Developer

Highest Qualification

BCA

Year Of Passing

2015

Mothers Name

Sumitra Biswas

Personal Information

  • Place of Birth: Andaman and Nicobar islands
  • Father's Name: Sanjoy Biswas
  • Date of Birth: 09/08/1994

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Bengali
Upper Intermediate (B2)
B2

Timeline

Technical Lead

United Techno
04.2021 - Current

Sr.Process Associate (SME- Subject Matter Expert)

Tata Consultancy Services (TCS)
03.2017 - 04.2021

Consultant

Sutherland Global Services
07.2015 - 03.2017

12th -

National Institute of Open Schooling

10th -

CBSE

Bachelor’s in Computer Application -

KSR College of Arts and Science, Salem- Chennai

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