Rajat Chadha

Company Overview: Empanel Online Inc (EOL) is a US based provider of B2B survey sample to global market research and consulting organizations. EOL also specializes in digital fingerprinting & fraud prevention, project management, international online B2B & healthcare samples

• Enhanced the presence/footprint of Empanel in the APC region
• Cultivated new customer relationships and achieved sales goals and service targets.
• Developing and implementing strategic sales plans to meet company goals
• Established pricing strategies to maintain competitive pricing and maximize profits.
• Building, maintaining key client and partner relationships for business growth
• Analyzing market trends and competitor activity for new opportunities
• Collaborating cross departmentally to ensure alignment and success
• Developing pricing strategies, monitoring sales metrics, and assessing performance for improvement
• Representing the organization in various forums and conferences

• Company Overview: GOC is a part of Alphabet Inc
• Which partners with Google to help bring their incredible products and services to life
• The solutions are rooted in technical skill, product expertise, and a deep understanding of customers' complex needs
• Led the Community Management Workflow for 38 Google products
• Managed community forums for products like Gmail, Earth, Maps, etc
• Provided product and new feature level insights to the respective product teams
• Headed the operation team for the Verification Pod Workflow (VPOD) for Google Business Profiles
• Strategically ensured smooth delivery and surpassed expected metrics for the VPOD team
• Provided insights and guidance to the GBP team on process improvements
• GOC is a part of Alphabet Inc
• Which partners with Google to help bring their incredible products and services to life
• The solutions are rooted in technical skill, product expertise, and a deep understanding of customers' complex needs

• Company Overview: Lucid is a market research technology platform that provides access to authentic, first-party data which is gathered in over 90 countries
• Their programmatic online survey products and services enable anyone, in any industry, to ask questions to the targeted audiences and find the answers they need - fast
• Developed and nurtured strong relationships with global customers, serving as the main point of contact for account management
• Activated and scaled existing spend with Lucid by connecting with key business stakeholders
• Managed both strategic, high-level account oversight and transactional sales activities, including project bids and outsourcing negotiations
• Accurately forecasted and tracked key account metrics, ensuring alignment with organizational goals
• Collaborated with cross-functional teams (Customer Success, Project Success) and the Global sales team to enhance customer experience and satisfaction
• Lucid is a market research technology platform that provides access to authentic, first-party data which is gathered in over 90 countries
• Their programmatic online survey products and services enable anyone, in any industry, to ask questions to the targeted audiences and find the answers they need - fast

• Company Overview: Sirion Labs is an IT Product start-up which helps global enterprise clients in managing the most complex services, procurement processes and overall vendor governance
• It is a Sequoia funded organization
• Managed Pre-sales and Training functions, conveying the product's value proposition to prospects and client stakeholders
• Led contributions to the RFQ process, ensuring alignment with client needs and organizational goals
• Acted as a key point of contact for customer queries and escalations, ensuring swift issue resolution
• Streamlined Presales processes (RFQ/RFI) to improve efficiency and effectiveness
• Developed domain-specific training programs to enhance the skills and performance of the customer success team
• Sirion Labs is an IT Product start-up which helps global enterprise clients in managing the most complex services, procurement processes and overall vendor governance
• It is a Sequoia funded organization

• Company Overview: Forrester Research is a NASDAQ listed (FORR) independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public
• Senior Relationship Manager (Apr 2015 - Feb 2016)
• Promoted to Senior Relationship Manager for Forrester's APAC Consulting Team
• Advised US and global consulting teams on primary research data gathering services, both telephonic and online
• Provided guidance to Sales & Business Development teams on consulting projects
• Delivered presales support to the APAC Consulting team
• Optimized data collection costs across multiple projects, improving efficiency
• Managed project planning, vendor project timelines, and schedules
• Cultivated vendor relationships into strategic, long-term business partnerships
• Vendor Relationship Manager (Jan 2011- Mar 15)
• Managed relationships with data collection vendor organizations globally
• Handled KPO's, telephonic data collection agencies, and MR firms
• Ensured successful delivery of research projects
• Manager, Primary Research Operations (Jan 2010 - Dec 2011)
• Got promoted to Research Manager based on substantial improvement of the Primary Research (Telephonic data collection) team in terms of timely completion of various IT projects
• Enhanced team performance significantly
• Associate Research Manager, Primary Research Operations (Apr 2009 - Dec 2009)
• Managed telephonic data collection operations
• Contributed to the improvement of team performance
• Forrester Research is a NASDAQ listed (FORR) independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public