Rajat Chaudhuri

Associated with the overall operational risk management of the Credit & Fraud Risk team at American Express, which includes:

• Issue management: Conducting root cause analyses, assessing impacts, and implementing remediation strategies for process failures that may lead to customer detriment, regulatory repercussions, or financial losses.
• Business Continuity Management and Disaster Recovery: Safeguarding business continuity by evaluating risks linked to business operations and developing mitigation strategies to address potential uncertainties. This involves collaboration with the information technology team to ensure that applications are tested for recovery in accordance with business requirements, timely onboarding of backup third-party providers, and prompt control testing of processes.
• Process Risk Assessment: Evaluating the risks associated with credit and fraud risk business processes, establishing effective controls, and ensuring timely testing of these controls to facilitate seamless process operations.
• New Product Approval: Ensuring that new products undergo thorough risk assessments prior to their launch, as well as evaluating existing products that are subject to any changes in their operational journey.
• Third Party Risk Management: This entails assessing the risks related to third parties throughout their lifecycle.

I commenced my role as a consultant for American Express, with the primary aim of identifying sales compliance issues within the consumer acquisition process. This position is essential for maintaining the integrity of the credit card acquisition procedure, addressing any deficiencies, and facilitating the seamless operation of the business. The program includes business self-testing, which relies on the analysis of extensive data sets and the review of physical applications.

The responsibilities of this position involve evaluating credit card applications, primarily aimed at assessing the historical data of customers as provided by the company and credit bureaus. A significant aspect of this role is to detect instances of customer fraud or identity theft, where individuals attempt to circumvent risk assessment systems to gain unauthorized eligibility for credit cards.