Rajat Das
New Delhi
Summary
To secure a position in a growth-oriented company where I can utilize my strong organizational and technical skills to contribute to business success while continuing to grow professionally.
Overview
4
4
years of professional experience
Work History
Customer Service & Sales Executive
Silaris Informations Pvt Ltd
10.2021 - 12.2022
- - Managed an average of 120 calls/day with a 90% resolution rate.
- - Maintained excellent call queue performance metrics.
- - Promoted card protection plans to SBI card holders, boosting revenue.
- - Trained new team members on products and processes.
Credit Card Sales Executive
Paisabazaar Marketing and Consulting Pvt Ltd
01.2023 - 09.2023
- - Addressed customer queries about credit card benefits and features.
- - Successfully pitched and sold cards from IndusInd, HDFC, and RBL banks.
- - Maintained detailed records of customer interactions.
- - Followed up with customers to ensure satisfaction and resolution.
Motor Insurance Consultant
Policybazaar Insurance Brokers Pvt Ltd (PB Partners)
09.2023 - 10.2024
- - Managed insurance company portals and policy mapping.
- - Provided support and consultation on motor insurance services.
Service Consultant (Acko General Insurance)
Enser Communications Pvt Ltd
11.2024 - 04.2025
- - Working in the motor renewal insurance team.
- - Managing operations via Acko insurance portals.
Customer Service Executive
Calling Genie
04.2025 - 07.2025
- Managed client bookings and resolved customer enquiries for Amtrak and South west Airlines, ensuring a high level of service and satisfaction.
- Provided customer support and coordinated travel booking for client travelling with Amtrak and South west airlines.
- Addressed complex customer and provided tailored solution to enhance the customer experience leading to improved satisfaction and retention.
Education
Class 10th -
CBSE Board
Class 12th -
CBSE Board
B.Com -
University of Delhi
Diploma - Office Automation (DOA)
Skills
- Customer support
- Policy mapping
- Travel coordination
- Claims resolution
- Insurance operations
- Relationship management
Languages
English, Hindi, Oriya (Regional Language)
Hobbies and Interests
Playing cricket, Travelling
Accomplishments
- - Star Performer July 2022 & August 2022 (Silaris Informations Pvt Ltd)
- - Star Performer October 2023 (PB Partners)
Timeline
Customer Service Executive
Calling Genie
04.2025 - 07.2025
Service Consultant (Acko General Insurance)
Enser Communications Pvt Ltd
11.2024 - 04.2025
Motor Insurance Consultant
Policybazaar Insurance Brokers Pvt Ltd (PB Partners)
09.2023 - 10.2024
Credit Card Sales Executive
Paisabazaar Marketing and Consulting Pvt Ltd
01.2023 - 09.2023
Customer Service & Sales Executive
Silaris Informations Pvt Ltd
10.2021 - 12.2022
Class 10th -
CBSE Board
Class 12th -
CBSE Board
B.Com -
University of Delhi
Diploma - Office Automation (DOA)
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