Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rajat Dua

Rajat Dua

Group Manager - Alternate Channels Retail Operations
Gurgaon

Summary

Accomplished and dynamic leader with more than 17+ years of experience in retail and brand management, with in-depth knowledge of handling luxury brands and creating innovative and stylish designs. Growth-oriented, recognized for effective skills in enhancing brand's image, evidenced by increase in market share, ranking and sales growth. Highly proficient in working in a fast paced environment and able to quickly understand the mission, vision and values of a brand. Proactive with excellent interpersonal and communication skills, fluent in English and proficient in Portuguese and French, experienced in working with different personalities including clients and vendors as well as working on own initiative. Aditya Birla Fashion Retail Pvt Ltd Bangalore, India Excellent organizational skills, detail oriented, ability to multi-task efficiently and meet deadlines Excellent ability to know how and when to lead and be a team player Proven track record in achieving/exceeding predetermined sales targets and be able to provide details of past achievements Experienced Retail Enthusiast with over 15 years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work History

Head Alternate Channel Business

The Collective & Mono Brands @ Aditya Birla Fashion Retail Pvt Ltd
Bangalore
10.2013 - Current
  • Building strong relationship with business partners to elevate The Collective & Mono Brands in the regional markets and to maximize the revenue and seeking opportunities to grow.
  • Business Turned EBITDA +VE | 48% Revenue Growth in FY22
  • Created new channel of sales - Established Personal Relationship Tool
  • Drove business from EXISTING CUSTOMERS -Retain and Grow our customers
  • Strengthened our SERVICE CULTURE - Upskill Staff to Improve Customer Experience
  • Maintained energy and enthusiasm in fast-paced environment.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved problems, improved operations and provided exceptional service.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Recruit & develop Retail Sales Regional Managers & Cluster Managers
  • Participate in the preparation of the Financial projections for the Business Development (Lease) plan in the region to elevate retail productivity
  • Conduct weekly meetings with Regional Managers to understand each store's performance to maximum sales by driving all KPIs and sharing the best practice retail initiatives across markets
  • Create and deliver effective customer-centric sales presentations
  • Visit potential key customers for new business deliver product presentations and serve as SME to prospects and customers
  • Assist in negotiating terms of an agreement and closing sales
  • Prepare and implement product in-services and professional workshops
  • Create and deliver internal product and program training
  • Collaborate with internal departments and perform competitive analysis
  • Conducted research, gathered information from multiple sources and presented results.

Operation Manager South Region

Jean Claude Biguine Paris
Bangalore
01.2012 - 10.2013
  • Execute performance goals, utilize performance measurement tools, and execute consistent performance management process
  • Engage Maintenance team in Visual Management and 5S improvement efforts to improve work management and efficiencies
  • Develops and manages annual marketing plan and oversees development and management of annual branch marketing plans for cluster
  • Partnering with Regional Operations Manager (ROM) to identify operational gaps, risks, and execute development/improvement plans
  • Manage team including Senior Market Manager, Market Managers, Associate Market Managers, and Market Associates in assigned market
  • Assist District Manager in evaluating and providing performance feedback to teams
  • Provide guidance, development and training to Materials Management, Track Administration, Warehouse & Inventory Managers
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Team Coach & Operation Sales Manager

The Collective & Mono Brands @ Aditya Birla Fashion Retail Pvt Ltd
Bangalore - Delhi
03.2010 - 11.2011
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
  • Maintained and improved operational performance by completing action plans, resolving problems and controlling implementations
  • Hired, coached and trained 50 new employees in 2011.
  • Assumed responsibility for budgeting and tracking expenses.

Assistant Store Operation Manager

Tommy Hilfiger@ Arvind Brands Pvt Ltd
Bangalore
08.2007 - 05.2009
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used coordination and planning skills to achieve results according to schedule.
  • Managed over 100+ customer calls per day and increased sales by 15%

Senior Product Specialist British Rail UK

ITC Infotech Park Pvt Ltd
Bangalore
03.2004 - 02.2007
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Conducted research, gathered information from multiple sources and presented results.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed over 100+ customer calls per day and Increased sales by 18%.

Education

High School Diploma -

Retail Management @ XLRI Jamshedpur
Bangalore
02.2017 - 04.2018

MBA - International Business Management

IV University
Bangalore
04.2012 - 07.2014

Skills

    Strong supervisory skills ability to manage diverse group of employees in retail environment

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Timeline

High School Diploma -

Retail Management @ XLRI Jamshedpur
02.2017 - 04.2018

Head Alternate Channel Business

The Collective & Mono Brands @ Aditya Birla Fashion Retail Pvt Ltd
10.2013 - Current

MBA - International Business Management

IV University
04.2012 - 07.2014

Operation Manager South Region

Jean Claude Biguine Paris
01.2012 - 10.2013

Team Coach & Operation Sales Manager

The Collective & Mono Brands @ Aditya Birla Fashion Retail Pvt Ltd
03.2010 - 11.2011

Assistant Store Operation Manager

Tommy Hilfiger@ Arvind Brands Pvt Ltd
08.2007 - 05.2009

Senior Product Specialist British Rail UK

ITC Infotech Park Pvt Ltd
03.2004 - 02.2007
Rajat DuaGroup Manager - Alternate Channels Retail Operations