Rajat Gangwar

Operational Management Tenant Management Team & Staff Supervision Financial & Business Responsibility

The work of an Area Incharge in a co-living company is a mix of operations management, people management, and customer experience. Their role is to make sure multiple properties under their area run smoothly, profitably, and provide a good living experience to tenants.

• Oversee daily operations of all co-living properties in the assigned area.
• Ensure housekeeping, security, and maintenance teams perform their duties properly.
• Handle tenant onboarding (check-in, KYC, agreements).
• Resolve resident complaints and escalate major issues if needed.
• Manage check-outs and ensure smooth transitions for new tenants.
• Supervise property managers, wardens, or on-ground staff in each location.
• Train and motivate staff for customer service and operational efficiency.
• Monitor staff attendance, discipline, and performance.
• Ensure occupancy targets are met (rooms filled at optimum levels).
• Control expenses for maintenance, utilities, and services.
• Track rent collections, payment follow-ups, and deposits.
• Report monthly budgets and performance of properties to senior management.

🔹Core Responsibilities Daily Work Flow

1. Team Management
.Assigns daily/weekly sales targets to team members.
.Monitors performance through reports, CRM, and direct feedback.
.Provides guidance, motivation, and support to the team.

2.Sales Planning & Strategy
.Plans sales campaigns and initiatives to achieve targets.
.Analyzes market trends, customer needs, and competitor activity.
.Works with senior management to align strategies with company goals.

3.Training & Development
.Trains new hires on products, sales techniques, and processes.
.workshops, and mentoring sessions.
.Identifies skill gaps and arranges upskilling programs.

4.Customer Relationship Management
.Helps in closing important or high-value deals.
.Maintains relationships with key customers.
.Handles escalated customer issues that team members can’t resolve.

5.Performance Monitoring
.Tracks KPIs like conversion rate, sales volume, revenue, and client retention.
.Prepares weekly/monthly reports for management.
.Recognizes top performers and addresses .underperformance.

6.Motivation & Team Building
.Encourages healthy competition with incentives and rewards.
.Keeps the team motivated under pressure.
.Builds a positive, cooperative sales culture.

🔹 Daily Work Flow-

• Morning → Team meeting to review yesterday’s performance, share targets, and set priorities.
• Midday → Monitoring calls, client visits, or helping with difficult negotiations.
• Afternoon → Coaching individuals, reviewing CRM updates, following up on leads.
• Evening → Reporting sales figures, analyzing results, preparing strategies for the next day.

• Plan daily/weekly calls and visits (doctor calls, chemist calls, stockist visits).
• Meet doctors as per schedule to promote the company’s medicines.
• Ensure visibility of products with displays and schemes.
• Ensure timely order placement and stock availability.
• Follow up on payments and outstanding bills.
• Work towards monthly, quarterly, and annual sales targets.
• Track prescription generation and product movement.
• Identify high-potential areas/doctors for maximizing sales.
• Stay updated with new product launches, medical knowledge, and therapy areas.
• Maintain strong relationships with doctors, pharmacists, distributors.
• Handle objections, queries, and complaints effectively.
• Build long-term loyalty towards the company’s products.

• Welcome walk-in and online customers, understand their requirements (budget, car type, fuel preference, etc.).
• Guide customers on available inventory and financing options.
• Maintain detailed knowledge of each car in stock (model, year, mileage, condition, accident history, ownership, service records).
• Highlight selling points and assure quality (certifications, inspections, warranties if provided).
• Conduct test drives for customers.
• Negotiate pricing within company guidelines.
• Close sales and ensure smooth documentation.
• Handle RTO (Registration Transfer), RC book, insurance transfer, and loan settlement (if applicable).
• Follow up with leads from online platforms, calls, and referrals.
• Maintain CRM (Customer Relationship Management) records.
• Ensure timely delivery of cars in proper condition.
• Handle post-sales queries, complaints, or service issues.
• Maintain long-term customer relationships for referrals.
• Work with the procurement team to ensure enough quality cars are available.
• Coordinate with finance and insurance partners.
• Support marketing campaigns (promotions, events, online ads).

. Client Meetings & Presentations
.Pitch fleet services (car rentals) to prospective clients.
.Customize proposals based on client requirements (e.g., long-term leasing, dedicated vehicles, GPS-enabled monitoring).

.Negotiation & Closing Deals
.Work on pricing, contract terms, and service offerings.
.Coordinate with operations and finance teams to ensure client requirements are feasible.
.Convert prospects into paying clients and achieve sales targets.

. Relationship Management
.Maintain strong relations with existing clients for repeat business.
.Act as a point of contact for resolving service-related issues.

.Coordination with Operations Team
.Ensure smooth onboarding of new clients.
.Coordinate with the fleet operations team for vehicle availability, driver allocation, and service quality.
.Track trips and ensure customer satisfaction.

.Reporting & Performance
.Maintain CRM records of leads, calls, meetings, and closures.
.Submit daily/weekly reports to the Sales Manager.
.Work on achieving monthly and quarterly revenue targets.