Rajat Gupta
Dehradun
Summary
[Trade Service Manager] with 3.5 years of Banking experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Dedicated banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seasoned Service Manager proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
4
4
years of professional experience
Work History
Trade Service Manager
Kotak Mahindra Bank Ltd
01.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Maintained records of service transactions and customer feedback for future reference.
- Analyzed service reports to identify areas of improvement.
- Developed customer loyalty programs to increase customer satisfaction.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Client Services Manager
Icici Bank Ltd
01.2020 - 01.2022
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Education
No Degree - PGDB
Manipal University
Bengaluru11.2019
Bachelor of Science - Science
D.B.S (PG) College
Dehradun01.2015
Skills
- Critical Thinking
- Establishing Vision
- Regulatory Compliance
- Quality Control
- Time Management
- Risk Management
- Honest and Trustworthy
- Energetic and Outgoing
Timeline
Trade Service Manager
Kotak Mahindra Bank Ltd
01.2022 - Current
Client Services Manager
Icici Bank Ltd
01.2020 - 01.2022
No Degree - PGDB
Manipal University
Bachelor of Science - Science
D.B.S (PG) College
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