Rajat Kakran

• Program Mgmt.
  Preparing feature requests & UX design for tech products, with 360˚ view & product and customer
  understanding.
• Managed 5+ reactive scheduling programs from design to implementation across a team of 200+ associates.
  Presenting performance documents with metrics, BRDs, deep dive analysis, reco. & process implementation.
• Develop accurate linehaul metrics for tech projects with associated costs benefits, efficient team performance.
  Business impact:
• Managed Programs for Reactive and Baseline Scheduling, Surface transportation linehaul for the US region for
  60 months.
• Managing People for Middle mile/Last mile operations and Programs for Baseline scheduling , Surface
  transportation in the USA/Canada region.
• Leading volume scheduling integration at varying pull time, Amazon Transportation Services (ATS), NA.
• Designing linehaul forecast accuracy model, saving equipment addition & canceln cost worth $5mn.
  Stakeholder Mgmt.
• Liasoning among 6 product & ops stakeholder teams across timezones, product launch to automate 1.4X
  effort.
• Prioritizing project implementation with cost, effort & impact analysis w/2 way door decision & risk
  mitigation.
• Coordinating b/w scheduling forecasting via ops stages till 3P carrier support in 3P last mile.

People Mgmt.

• Leading a team of 20 direct reports spreading to span of 55 indirect reportees in NA and Europe space.
• Setup of performance management processes for the extended team by introduction of 4+ metrics in
  efficiency.
• Streamlined decision making processes, improved accuracy by 72%, saved 9k manhours annually, costs up to $12M.
  Other Responsibilities
• Coached team members in techniques necessary to complete job tasks.
• Developed monthly and daily production output plans to deliver on First mile and Middle mile operations.
• Implemented a first leg inbound cost reduction pilot initiative by partnering with the cross functional
  program managers and creating SQL queries and excel macros to automatically identify closest Amazon FCʼs
  from Vendor locations; resulting in saving $1M YoY.
• Coordinated weekly team meetings for discussing root causes and solutions with leadership and BI teams for
  the issues highlighted by the associates. Partnered with managers on the identified gaps, implemented new
  project initiatives and driven them to successful full-time processes.

• Cater to the scheduling demands of carriers in more than 70 fulfillment across USA.
• Analyze the performance of the Warehouses to reduce the backlog for smooth inbound operations.
• Coordinated schedules and communicated changes to customers.
• Implemented tracking and tracing software to improve shipment monitoring
• Led shipment scheduling and routing with carriers, enabling reliable customer updates.
• Built and maintained strong partner relationships for smooth, cost-effective logistics.
• Analyzed transportation data to identify improvement opportunities.

• Market analysis and review of various involved processes to ensure regular knowledge transfer.
• Analyze, and interpret learning from research sources, and draw actionable and executable conclusions.
• Performing market estimation to write market/industry research studies and finalize them.
• Provided ongoing direction and leadership for program operations.
• Collaborated with other program coordinators to achieve consistency in program objectives and services.
• Designed program implementation and maintenance plan.