Summary
Overview
Work History
Education
Skills
Technicalexperience
Personal Information
Languages
Hobbies and Interests
Timeline
Generic
RAJAT KATARA

RAJAT KATARA

Gurgaon

Summary

  • Seeking a challenging career in the industry to harness my potential to achieve success by contributing to organizational goals. Intend to build career with leading corporate of hi-tech environment with committed& dedicated people, which will help me to explore myself fully and realize my potential. CORE QUALIFICATIONS
  • PROFESSIONAL SUMMARY
  • Excellent customer care and communicative skills including building customer rapport, follow-up, and cold call contact methods and market research, inthe advertising and marketing field. Outstanding organizational skills demonstrated while carrying out numerous projects, as well as researching market data, acquiring new clients, and maintaining existing clients all while utilizing multi-media product platforms and meeting several deadlines. TECHNICAL EXPERIENCE
  • Software/Databases: MS Office, MS Word 2000/2003/2007, MS Excel 2000/2003/2007 Operating Systems: Windows XP / windows 7 / windows 10

Overview

9
9
years of professional experience

Work History

Key Account Manager

MakeMyTrip ( Payroll party- ICCS Ltd.)
Gurgaon
11.2022 - Current
  • 1. Working as an individual contributor for B2B sales.
    2. Researching the market to acquire maximum clients and onboard them on the portal.
    3. Identifying new companies, contacts, emails, and contact information to keep the company database always updated.
    4. Ensuring 100% calendar occupancy of the field sales managers.
    5.Following up with clients for meetings and driving new leads to closure alongside sales managers.

Sr. Customer Service Executive

Ferns N Petals
12.2020 - 11.2022
  • Responsible for handling Entire Captive Unit including Chat, Inbound Support for Customer & Client Both
  • Handling the team for chat support for Client majorly
  • Taking care for Client requirement and Allocation
  • The orders on Pan India Level
  • Responsible for providing business clients to the organization
  • Ability to understand customer requirements and communicate solutions
  • Ensure proper escalation procedures.

Technical Recruiter

IDC TECHNOLOGIES
10.2019 - 02.2020
  • Responsible for handling different requirements from US based clients on daily basis
  • Responsible for sourcing talented candidates according to the job description of the client through Internal databases, group referrals, job portals like Monster, Carrier Builder
  • Talking to the candidates and taking initial phone screening to understand their competencies & skill sets
  • Responsible to work on Fulltime and contractual positions
  • Placing calls to prospective candidates that are qualified for open positions to identify candidate’s availability, skills match, experience, education, and interest
  • Confirming/negotiating hourly rate with employers and consultants to match company margin goals
  • Formatting resumes as per clients’ specifications before submission
  • Marketed candidate's abilities to Customer responsible for open positions
  • Scheduled interviews with candidates as initiated by Customer and follow-up after in-interviews to receive feedback of interview and commitment to accept position, when offered
  • Co-ordination with Customer and Employer from day one and constant monitoring till the consultant is at the client place
  • Monthly/Weekly reports about the status of the candidates short-listed, selected, offered and likely joiners.

Technical Recruiter

E SOLUTIONS
05.2018 - 03.2019
  • Responsible for handling different requirements from US based clients on daily basis
  • Responsible for sourcing talented candidates according to the job description of the client through Internal databases, group referrals, job portals like Monster, Carrier Builder
  • Talking to the candidates and taking initial phone screening to understand their competencies & skill sets
  • Responsible to work on Fulltime and contractual positions
  • Placing calls to prospective candidates that are qualified for open positions to identify candidate’s availability, skills match, experience, education, and interest
  • Confirming/negotiating hourly rate with employers and consultants to match company margin goals
  • Formatting resumes as per clients specifications before submission
  • Marketed candidate's abilities to Customer responsible for open positions
  • Scheduled interviews with candidates as initiated by Customer and follow-up after in-interviews to receive feedback of interview and commitment to accept position, when offered
  • Co-ordination with Customer and Employer from day one and constant monitoring till the consultant is at the client place
  • Monthly/Weekly reports about the status of the candidates short-listed, selected, offered and likely joiners.

Customer Relationship Officer

SQUARE YARDS PVT LTD
05.2017 - 01.2018
  • Building and maintaining relationships with clients and key personnel within customer companies
  • Conducting business reviews to ensure clients are satisfied with their products and services
  • Responsible for handling Properties Events on national & international level
  • Responsible to outsource Customer queries & Escalations
  • Ability to understand customer requirements and communicate solutions
  • Follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers
  • Established and maintained relationships with individual and business customers and provided assistance with problems they encountered
  • Giving suggestions for product improvement
  • Assisted customers in all their queries and complaints.

Arvato Bertelsmann
05.2015 - 05.2017
  • Sales and Up selling Clients Products
  • Update knowledge of customers product line and service offerings, current products and technologies
  • Able to identify customer sales opportunities that meet Clients financial parameters & execute on customer reach plan which results in generating qualified opportunities and drives customer loyalty
  • Ability to understand customer requirements and communicate solutions on the phone
  • Ensure proper escalation procedures.

Education

Skills

  • Excellent customer care
  • Communicative skills
  • Building customer rapport
  • Follow-up
  • Cold call contact methods
  • Market research
  • Outstanding organizational skills
  • Researching market data
  • Acquiring new clients
  • Maintaining existing clients
  • Multi-media product platforms
  • Meeting several deadlines
  • MS Office
  • MS Word
  • MS Excel
  • Windows XP
  • Windows 7
  • Windows 10

Technicalexperience

MS Office, MS Word 2000/2003/2007, MS Excel 2000/2003/2007, Windows XP / windows 7 / windows 10

Personal Information

Date of Birth: 06/17/94

Languages

  • English
  • Hindi

Hobbies and Interests

  • Travel
  • Cooking

Timeline

Key Account Manager

MakeMyTrip ( Payroll party- ICCS Ltd.)
11.2022 - Current

Sr. Customer Service Executive

Ferns N Petals
12.2020 - 11.2022

Technical Recruiter

IDC TECHNOLOGIES
10.2019 - 02.2020

Technical Recruiter

E SOLUTIONS
05.2018 - 03.2019

Customer Relationship Officer

SQUARE YARDS PVT LTD
05.2017 - 01.2018

Arvato Bertelsmann
05.2015 - 05.2017

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RAJAT KATARA