Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rajat Kulkarni

Pune

Summary

•IT Professional with overall experience of 4.4 years in Application Maintenance and Support (SIEBEL).
•Acted as a reliable point of contact for clients, addressing inquiries, resolving concerns, and providing timely updates on issue resolutions.
•Experience in automation using UNIX Shell Scripting, SQL and PL/SQL.
•Trained in Siebel 8.1.x with experience in eConsumersector and product management.
•Having strong database knowledge (Oracle 12c).

Good Grasp on SQL and PLSQL.

•Hands-on experience in tools like BMC Remedy, SQL Developer, Jenkins, GIT, PIM etc.
•Having strong analytical and problem-solving skills coupled with effective communication.
•Have worked on Daily Sprints to track and complete all the necessary assigned tasks.
•Excellent communication and interpersonal skills, quick learner, self-motivated, ability to work individually and as well as in a team environment with good team spirit.
•Dedicated individual with strong sense of responsibility, work flexibly and quickly adapt to changing environments professionally and personally.

Overview

4
4
years of professional experience

Work History

VOIS
Pune
03.2020 - Current

PROJECT
Project Title: Vodafone Qatar
Client: Vodafone, Qatar
Role: Siebel Consultant
Team: 9
Duration: March 2020 to Till Date
Environment: Siebel Innovation Pack 2015 PatchSet18 (HI, OUI)
OS Version: Oracle Linux 6
Database Version: Oracle Database 11.2.0.2.0 64-bit

Description:

Vodafone is one of the major telecom service provider in Qatar. We are managing CRM application. My team is providing L2 & L3 support.



Roles and Responsibilities:

  • Managing entire L2 and L3 requirements, incidents and Service requests.
  • Managing day-to-day BAU items, Change Requests, Project Service Requests & Releases and incidents.
  • Working on system performance enhancement, automations and data reconciliations.
  • Working as a siebel admin and taking care of application and component health.

Project Highlights:

  • Worked for Vodafone Qatar market as an application (Oracle Siebel: IP15) consultant.
  • Utilized expertise in Unix shell scripting and Database SQL to develop efficient solutions for complex problems, enhancing overall system efficiency.
  • Have worked on daily sprints to track and complete all the necessary assigned tasks.
  • Managed entire L2 requirements, P1/P2/P3 incidents, and service requests.
  • Managed day-to-day BAU items, Change Requests, Project Service Requests & Releases and incidents.
  • Managed end-to-end Siebel deployments.
  • Led weekly and monthly housekeeping activities.
  • Handled P1 situations wherein server or server component is down and took quick precise action to minimize the application downtime.
  • Led a team of 4 people for incident management to avoid breaching SLA.
  • Developed a tool named ADCON (Admin Console) which is an all-in-one Siebel Admin tool, to streamline and automate various Siebel administrative tasks for improving efficiency.
  • Managed application successfully during FIFA 2022 held in Qatar with zero downtime.

Education

Master of Science - Computer Science

Pune University
Pune
04-2021

Skills

  • SQL
  • Shell Scripting
  • Operating Systems : Windows and Unix
  • RDBMS : Oracle and MS SQLServer
  • DB Tools : SQL Developer
  • Applications : Siebel eCommunication, Remedy, Jenkins, GIT, PIM
  • CRM Package : Siebel 8x,IP 15
  • Siebel Skills : Siebel Administration, Siebel Config, Siebel Product Configuration

Accomplishments

  • Two times Start Performer Award Winner

Timeline

VOIS
03.2020 - Current

Master of Science - Computer Science

Pune University

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Rajat Kulkarni