Rajat Kumar
Senior Executive
P.T.P.S,Ramgarh, Jharkhand
Summary
In my last organization, Infosearch BPO Services, I worked as a senior executive. In that, I am handling the online chat process, inbound and outbound call handling, escalation handling, offline chat, and providing training for new members. Apart from that, I also learned five to six more different processes in my organization.
Overview
2
2
years of professional experience
5
5
Languages
Work History
Operation Executive
PayNearby Technologies Pvt. Ltd.
- Establish and carry out day-to-day operations processes within our payment and financial services team, and take key operational decisions
- Cover a wide range of tasks: conduct KYC review of customers; analyze transactions to identify any potential fraudulent activity; manage fraud detection tools, creating rules and analyzing fraud patterns; provide advice and support on fraud-related matters to customer service team
- Take ownership of the development and improvement of internal processes, guidelines and documentation to improve efficiency and collaboration
- Drive product and process improvement through data analysis and team up with our product & engineering teams to implement ideas
- Bring innovative ideas to make our operations area more transparent, measurable, and effective
- Play a pivotal role in scaling up the operations as the company expands into other markets.
Marketing Executive
Fortune Trading Corporation
- Developing and executing the Trade Marketing Plan in line with sales and marketing objectives and manage the Trade Marketing budget
- Improving brand presence and campaign execution across trade through excellence in in-store planning, execution and tracking in alignment with the annual marketing priorities
- Leading and implementing channel specific marketing strategies and plans for assigned retailers
- Conceptualizing and executing trade promotions and rolling out impactful in-store campaigns in collaboration with marketing and sales teams
- Leading activation programs with partners to improve brand visibility
- Visiting the points of sales regularly to ensure that the brand is visible, and guidelines are respected.
Senior Executive/operations
Infosearch Bpo Services
Chennai
06.2022 - 04.2024
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Increased employee retention rates through development and implementation of effective career progression paths for staff members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Btech. (EEE) - undefined
Sri Satya Sai University Medical and Science, Bhopal
12th - undefined
PTPS College, Patratu
10th - undefined
Saraswati Shishu Vidhya Mandir, Patratu
Skills
Good time management skills
Accomplishments
- Being a part of DIPP Certified Fintech Company in PayNearby Technologies, recognised for the most efficient employee in the process.
Application Knowledge
- MS Office
- Good typing speed
- Ability to learn new software application
Personal Information
- Age: 28years
- Date of Birth: 01/29/95
- Gender: Male
Extra Curriculum
- Active participation in all athletic events.
- Got several prizes in school and college level sports and cultural programs.
- Played kho-kho for my school at district level.
- Member of Nature and Photography club in my University.
- Awarded 1st prize in science Exhibition in my school.
Disclaimer
I hereby declare that all the above mentioned particulars are true to the best of my knowledge and belief.
Timeline
Senior Executive/operations
Infosearch Bpo Services
06.2022 - 04.2024
Operation Executive
PayNearby Technologies Pvt. Ltd.
Marketing Executive
Fortune Trading Corporation
Btech. (EEE) - undefined
Sri Satya Sai University Medical and Science, Bhopal
12th - undefined
PTPS College, Patratu
10th - undefined
Saraswati Shishu Vidhya Mandir, Patratu
Similar Profiles
MOHD RUKNUDDIN CHAMPAMOHD RUKNUDDIN CHAMPA
Training Coordinator- L&D + Customer Support at PayNearby TechnologiesTraining Coordinator- L&D + Customer Support at PayNearby Technologies
Rohan ChawanRohan Chawan
Sr. Technical & QA Engineering (Team Lead - Grade L2A) Support at PAYNEARBY TECHNOLOGY PVT LTDSr. Technical & QA Engineering (Team Lead - Grade L2A) Support at PAYNEARBY TECHNOLOGY PVT LTD
Madhavan.P Madhavan.P null
Cashier at Paynearby officeCashier at Paynearby office
SURAJ HANSDASURAJ HANSDA
Officer at CANARA BANKOfficer at CANARA BANK
ATOOFA KARIMATOOFA KARIM
Technical Service Engineer (MRO Component) CAMO at Gulf Helicopter Company (GHC)Technical Service Engineer (MRO Component) CAMO at Gulf Helicopter Company (GHC)