Rajat Kumar
Senior Executive
P.T.P.S,Ramgarh, Jharkhand
Summary
In my last organization, Infosearch BPO Services, I worked as a senior executive. In that, I am handling the online chat process, inbound and outbound call handling, escalation handling, offline chat, and providing training for new members. Apart from that, I also learned five to six more different processes in my organization.
Overview
2
2
years of professional experience
5
5
Languages
Work History
Operation Executive
PayNearby Technologies Pvt. Ltd.
- Establish and carry out day-to-day operations processes within our payment and financial services team, and take key operational decisions
- Cover a wide range of tasks: conduct KYC review of customers; analyze transactions to identify any potential fraudulent activity; manage fraud detection tools, creating rules and analyzing fraud patterns; provide advice and support on fraud-related matters to customer service team
- Take ownership of the development and improvement of internal processes, guidelines and documentation to improve efficiency and collaboration
- Drive product and process improvement through data analysis and team up with our product & engineering teams to implement ideas
- Bring innovative ideas to make our operations area more transparent, measurable, and effective
- Play a pivotal role in scaling up the operations as the company expands into other markets.
Marketing Executive
Fortune Trading Corporation
- Developing and executing the Trade Marketing Plan in line with sales and marketing objectives and manage the Trade Marketing budget
- Improving brand presence and campaign execution across trade through excellence in in-store planning, execution and tracking in alignment with the annual marketing priorities
- Leading and implementing channel specific marketing strategies and plans for assigned retailers
- Conceptualizing and executing trade promotions and rolling out impactful in-store campaigns in collaboration with marketing and sales teams
- Leading activation programs with partners to improve brand visibility
- Visiting the points of sales regularly to ensure that the brand is visible, and guidelines are respected.
Senior Executive/operations
Infosearch Bpo Services
Chennai
06.2022 - 04.2024
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Increased employee retention rates through development and implementation of effective career progression paths for staff members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Btech. (EEE) - undefined
Sri Satya Sai University Medical and Science, Bhopal
12th - undefined
PTPS College, Patratu
10th - undefined
Saraswati Shishu Vidhya Mandir, Patratu
Skills
Good time management skills
Ability to perform tasks independently
Able to work under pressure
Good coordination & relationship building skills
Effective written & verbal communication skills
Open to learn new process & work skills
Accomplishments
- Being a part of DIPP Certified Fintech Company in PayNearby Technologies, recognised for the most efficient employee in the process.
Application Knowledge
- MS Office
- Good typing speed
- Ability to learn new software application
Personal Information
- Age: 28years
- Date of Birth: 01/29/95
- Gender: Male
Extra Curriculum
- Active participation in all athletic events.
- Got several prizes in school and college level sports and cultural programs.
- Played kho-kho for my school at district level.
- Member of Nature and Photography club in my University.
- Awarded 1st prize in science Exhibition in my school.
Disclaimer
I hereby declare that all the above mentioned particulars are true to the best of my knowledge and belief.
Timeline
Senior Executive/operations
Infosearch Bpo Services
06.2022 - 04.2024
Operation Executive
PayNearby Technologies Pvt. Ltd.
Marketing Executive
Fortune Trading Corporation
Btech. (EEE) - undefined
Sri Satya Sai University Medical and Science, Bhopal
12th - undefined
PTPS College, Patratu
10th - undefined
Saraswati Shishu Vidhya Mandir, Patratu