Rajat Kumar
Pune
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Team Leader
Conneqt Business Solution
Pune
01.2022 - Current
- Two years of work experience in e-commerce with the Swiggy Instamart chat process from 2022 to 2024 in Mohali, Punjab.
- One year of experience in the Meesho calling process from 2024 to the present in Pune, Maharashtra.
- Driving the KPI, CES, quality, ART, FTR, and AHT.
- Maintaining the shrinkage and attrition under the targets.
- BQ Management & Team Performance Tracker
- Daily and weekly review with all team members, and sharing the feedback related to weak areas.
- Maintaining the manpower, including the next commitment, to avoid any real-time challenges with shrinkage.
- Encourage all team members about the opportunity in the company by explaining the benefits of good performance and stability.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
CCE
Dailabank
Chandigarh
09.2021 - 12.2021
- As a CCE, I worked in the personal loan process at Daila Bank, which was a third party between the customer and different banks.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Master of Science - Mathematics
M.sc Mathematics ,Dav College Sec 10 Chandigarh
Chandigarh01-2021
Bachelor of Science - Science
Dav College Sec 10 Chandigarh
Chandigarh01-2019
10+2 -
DAV Sr.Sec.School
Kamahi Devi ,Hoshiarpur, Punjab01-2016
10th -
P.S.E.B
Kamahi Devi Hoshiarpur01-2014
Skills
- Coaching
- Complaint resolution
- Mentoring
- Conflict resolution
- Deadline management
- Key performance indicators
- Leading team meetings
- Program development
- Problem-solving
- Service level agreements
- Change management
Languages
English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Beginner
A1
Marathi
Beginner
A1
Timeline
Team Leader
Conneqt Business Solution
01.2022 - Current
CCE
Dailabank
09.2021 - 12.2021
Master of Science - Mathematics
M.sc Mathematics ,Dav College Sec 10 Chandigarh
Bachelor of Science - Science
Dav College Sec 10 Chandigarh
10+2 -
DAV Sr.Sec.School
10th -
P.S.E.B
Hobbies
- Playing Cricket and Watching the News.
- Travelling in Historical Places.
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