Rajat Kumar
Manager Operations
Gurgaon
Summary
Innovative and strategic thinker with a collaborative approach and strong leadership skills. Deep understanding of business operations and financial management. Proven ability in project management and team development. Committed to driving organizational success through impactful decision-making and effective resource allocation.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Senior Manager (Operations)
Rosmerta Digital Services Pvt. Ltd.
01.2022 - 06.2023
- Held a team of 75 executives and 6 team leads of RTO registration process
- Held the registration process in eight states (DL,HR,PB,JK,Bihar,UP,JH,MH)
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Held a team of online new registration process flow on website Vahan Beta 4
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Responsible for leading shifts by overseeing call volume, escalations, quality, productivity, and partnering with workflow to ensure the team meets service level commitments
- Provided strong leadership to enhance team productivity and morale.
- Partner with cross functional teams for employee resource management, supporting business needs, customer service and special operations, leveraging skill set to provide guidance, training and solutions for customer service functions
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Responsible for leading shifts by overseeing Call Volume, escalations, quality, productivity and partner with workflow to ensure the team meets service level commitments
- Evaluation based on quality, productivity, attendance anomaly metrics
- Analyzing data to calculate cost-benefit ratio
- Monitoring field operations (Runner Route Management)
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
Team Leader: Operations
Cars24 Services Pvt. Ltd.
08.2019 - 03.2020
- Team of 10+ Executives
- Leader of 5 Verticals: Vendor Process Billing
- Handle a team of old vehicle registration process
- RTO Operations and CRM (Lead Management)
- Handled Documents Collection Team (Customer Contact)
- Customer Servicing Post Sales Engagement (Customer Grievances)
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Operations and Fleet Manager
Motocruizer Technologies (I) Pvt. Ltd.
11.2016 - 08.2019
- Held a team of 8 operation executives on the working floor, 200+ active drivers in the field and a team of 4 Executive of cash collection
- Held the bike leasing process and fleet management
- Held the new two wheeler registration team in the registration process
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Reduced repair times with establishment of strategic partnerships with service providers.
Education
MBA - Operations
National Institute of Management Solution(NIMS)
New Delhi, India 01.2016 - 01.2018
B.COM -
Shridhar University
Pilani, India 01.2011 - 01.2014
Class XII - HBSE
R.S.S Public School
Fatehabad, HR 01.2010 - 01.2011
Skills
Personal Information
Marital Status: Married
Date of Birth : 19/12/92
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Senior Manager (Operations)
Rosmerta Digital Services Pvt. Ltd.
01.2022 - 06.2023
Team Leader: Operations
Cars24 Services Pvt. Ltd.
08.2019 - 03.2020
Operations and Fleet Manager
Motocruizer Technologies (I) Pvt. Ltd.
11.2016 - 08.2019
MBA - Operations
National Institute of Management Solution(NIMS)
01.2016 - 01.2018
B.COM -
Shridhar University
01.2011 - 01.2014
Class XII - HBSE
R.S.S Public School
01.2010 - 01.2011
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