Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
RAJAT KUMAR

RAJAT KUMAR

H.NO 725 WARD NO 06 SUGAR MILL ROAD NEAR BHAMIAN HARDWARE STORE MORINDA

Summary

Dynamic banking professional with a proven track record at YES BANK PVT LTD, excelling in relationship management and customer service. Adept at developing targeted marketing campaigns that significantly boosted brand awareness. Skilled in financial advising and coaching teams, fostering a collaborative environment to achieve business objectives and enhance client satisfaction.

Overview

11
11
years of professional experience

Work History

Personal Banker (Manager)

YES BANK PVT LTD
MORINDA
03.2024 - Current
  • MDTR cleared in 2024 LOE(League of extra ordinary)
  • Increased brand awareness by developing and executing targeted marketing campaigns.
  • Developed and maintained strong relationships with clients, offering personalised banking services to enhance customer satisfaction.
  • Facilitated the opening and closing of accounts, ensuring a smooth transition for clients managing their finances.
  • Managed client portfolios, providing tailored financial advice to meet individual needs and objectives.
  • Resolved client queries and complaints efficiently, maintaining high standards of customer service and retaining client loyalty.
  • Maintained up-to-date knowledge of financial regulations, products, and services to provide current and prospective clients with accurate information.
  • Verified clients' needs and financial resources to determine tailored investment strategy.
  • Advised on a range of financial products including mortgages, loans, and insurance, ensuring suitability for the client's financial situation.
  • Delivered presentations on banking services and financial planning to potential clients, driving business growth through effective marketing strategies.
  • Provided expert guidance on wealth management and investment strategies, helping clients to achieve their long-term financial goals.
  • Monitored client accounts regularly, making adjustments to financial plans based on changing needs and market conditions.
  • Processed loan applications, conducting thorough financial assessments to determine creditworthiness and risk.
  • Consulted with clients using preferred channels, maintaining customer satisfaction.
  • Grew and maintained client base to maximise revenue.
  • Utilised banking software and systems efficiently, streamlining processes for account management and financial transactions.

Deputy Manager

Yes Bank Limited
09.2023 - 03.2024
  • Increased brand awareness by developing and executing targeted marketing campaigns.
  • Streamlined internal communication processes, fostering a collaborative work environment among team members.
  • Collaborated with cross-functional teams to develop integrated marketing plans that aligned with overall business objectives.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Performed market segmentations, targeting and positioning for each product line.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.

ASSISTANT BANK MANAGER

HDFC BANK PVT LTD
6 2021 - 09.2023
  • Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
  • Represented bank to community through good customer relations.
  • Assisted with complex transactions using overrides and functions requiring additional authorization levels.
  • Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
  • Observed, coached and developed bankers in support of reaching performance objectives.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports

STORE MANAGER

BHARTI AIRTEL PVT LTD
05.2019 - 06.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Customer Service Executive

VODAFONE
06.2017 - 06.2019
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Informed customers of upcoming promotions and deals to boost sales.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

DISTRIBUTOR SALES EXECUTIVE

IDEA
04.2015 - 05.2016
  • Carried out day-to-day duties accurately and efficiently.
  • Collaborated with team members to achieve target results.
  • Worked with customers to understand needs and provide excellent service.
  • Used coordination and planning skills to achieve results according to schedule.

Education

Bachelor of Commerce - Accounting And Business Management

GOVT. COLLEGE
MOHALI

SENIOR SECONDARY - COMMERCE

GURU NANAK PUBLIC SENIOR SECONDARY SCHOOL
KHANT MANPUR

MATRICULATION - NA

ARYA MODEL SCHOOL
MORINDA

Skills

  • Leadership coaching
  • Positive attitude
  • Customer service
  • Customer financing
  • Relationship management
  • Verbal and written communication
  • Relationship building and management
  • Client relationship management
  • Effective communication

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Personal Banker (Manager)

YES BANK PVT LTD
03.2024 - Current

Deputy Manager

Yes Bank Limited
09.2023 - 03.2024

STORE MANAGER

BHARTI AIRTEL PVT LTD
05.2019 - 06.2021

Customer Service Executive

VODAFONE
06.2017 - 06.2019

DISTRIBUTOR SALES EXECUTIVE

IDEA
04.2015 - 05.2016

ASSISTANT BANK MANAGER

HDFC BANK PVT LTD
6 2021 - 09.2023

Bachelor of Commerce - Accounting And Business Management

GOVT. COLLEGE

SENIOR SECONDARY - COMMERCE

GURU NANAK PUBLIC SENIOR SECONDARY SCHOOL

MATRICULATION - NA

ARYA MODEL SCHOOL

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