Rajat Kumar
Summary
Dedicated and experienced food and beverage service professional with a strong background in in-room dining and multi-cuisine restaurants. Skilled in providing exceptional customer service, leading teams, and managing food and beverage operations.
Overview
3
3
years of professional experience
Work History
Guest Service senior Associate
Shangri-La Bengaluru
11.2024 - Current
- Greeted and served guests while efficiently taking orders and delivering food and beverages in a fast-paced, multi-cuisine restaurant environment.
- Managed tables, took orders, and served food and beverages to guests, ensuring accuracy and efficiency.
- Cultivated in-depth knowledge of menu items, ingredients, and preparation methods to provide tailored recommendations and address guest inquiries.
- Processed payments, handled cash and credit transactions, and maintained accuracy in billing.
- Collaborated with servers, bartenders, and management to deliver outstanding customer service and uphold a positive, professional atmosphere.
- Processed payments, handled cash and credit transactions, and maintained accuracy in billing.
- Worked effectively with servers, bartenders, and management to ensure excellent customer service.
Guest Service Associate in Food and Beverage Service Department
Intercontinental Chennai Mahabalipuram Resort
06.2023 - 11.2024
- Managed tables, took orders, and served food and beverages to guests.
- Greeted and served guests in a fast-paced, multi-cuisine restaurant environment.
- Worked effectively with servers, bartenders, and management to ensure excellent customer service.
- Developed knowledge of menu items, ingredients, and preparation methods to make recommendations to guests and answer questions.
- Processed payments, handled cash and credit transactions, and maintained accuracy in orders and billing.
- Maintained a clean and organized dining area, including setting tables, refilling condiments, and clearing tables.
- Participated in pre-service and post-service meetings to discuss menu changes, promotions, and service standards.
- Maintained a positive and professional attitude, even in high-pressure situations.
Intern
Intercontinental Hotels Group
12.2021 - 04.2022
- Completed internships in all departments and received the intern of the month award (March 2022) in Food and Beverage Services.
- Assisted in preparing guest rooms to meet quality standards.
- Managed inventory of supplies for housekeeping and front desk operations.
- Coordinated with team members to ensure smooth daily operations.
Education
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management Catering Technology and Applied Nutrition
Class 12th -
SLK College
Class 10th -
SMN High School
Skills
- Food safety and handling
- Wine and spirits knowledge
- Point-of-sale systems
- Time management
- Leadership and teamwork
- Excellent communication and interpersonal skills
Languages
- English, Conversational
- Hindi, Proficient
Timeline
Guest Service senior Associate
Shangri-La Bengaluru
11.2024 - Current
Guest Service Associate in Food and Beverage Service Department
Intercontinental Chennai Mahabalipuram Resort
06.2023 - 11.2024
Intern
Intercontinental Hotels Group
12.2021 - 04.2022
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management Catering Technology and Applied Nutrition
Class 12th -
SLK College
Class 10th -
SMN High School