Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Rajat Kumar

Rajat Kumar

Team Lead
B 393, Amarpali Leisure Valley In Techzone IV, Greater Noida West

Summary

I am a dynamic and results-driven professional with a proven track record as a multi-tasking Team Leader. I am dedicated to enhancing professional skills, capabilities, and knowledge while contributing to an organization that values hard work and entrusts its employees with responsibilities and challenges. I am adept at creating a positive workplace culture that aligns with the organization's mission and values. I am eager to bring my expertise and drive to contribute to the continued success of the organization.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Team Lead

Paytm
Noida
08.2021 - Current
  • Started Paytm journey in the capacity of Team Lead.
  • Onboarded multiple clients from transition phase to go-live.
  • Worked across various stations to provide optimal coverage and meet production goals.
  • Utilized Salesforce (SF) and Order Entry (OE) for onboarding new merchants.
  • Successfully managed merchant activation and resolved merchant login and account change issues on MAS and boss panel.
  • Verified activation status of all payment methods for clients.
  • Assisted customers in integrating their websites with Paytm payment gateway.

Quality Specialist

Emda Aria
Noida
01.2018 - 06.2020
  • Worked as Quality Analyst in hospital billing and handled client software such as Artiva, Adventist Health, Latitude, Sorain, Aprima, Medical Manager, and more.
  • Prepared monthly, weekly, and daily quality reports, sharing them with Global leaders.
  • Conducted audits on AR claims and provided feedback.
  • Coordinated with Global SMEs and clients on daily basis, contributing to process updates and SOP creation.
  • Conducted sessions on denial analysis and error reduction, leading to increased team accuracy.
  • Delivered presentations on major defects and errors to improve team performance.

Data Support Engineer

Nextra Teleservices
Gurugram
04.2017 - 12.2018
  • Demonstrated expertise in ILP, MPLS, and P2P solutions for service providers, including routers and modems.
  • Skills in network management, LAN/WAN, and internet technologies.
  • Developed action plans for problematic processes and assets.

Data Support Engineer

Airtel
Delhi
09.2015 - 09.2016
  • Gained extensive knowledge about telecom services and operations at Bharti Airtel.
  • Conducted research to test and analyze feasibility, design, operation, and performance of equipment, components, and systems.

Education

B.tech - Electrical Engineering

Sri Balaji Collegeof Engg. &Technology
Jaipur
07.2012 - 06.2015

High School Diploma -

Marwar DiplomaCollege of Engg And Pharmacy
Jodhpur
07.2009 - 05.2012

Matriculation

Tagore Public School
Sikar, Rajasthan
04.2008 - 06.2009

Skills

    Strong problem-solving skills

undefined

Additional Information

I hereby declare that the above information is correct to the best of my knowledge.
Date:
Place:

Timeline

Team Lead

Paytm
08.2021 - Current

Quality Specialist

Emda Aria
01.2018 - 06.2020

Data Support Engineer

Nextra Teleservices
04.2017 - 12.2018

Data Support Engineer

Airtel
09.2015 - 09.2016

B.tech - Electrical Engineering

Sri Balaji Collegeof Engg. &Technology
07.2012 - 06.2015

High School Diploma -

Marwar DiplomaCollege of Engg And Pharmacy
07.2009 - 05.2012

Matriculation

Tagore Public School
04.2008 - 06.2009
Rajat KumarTeam Lead