RAJAT MATHUR
Consumer Service
Nehru Nagar Ghaziabad
Summary
To work in an organization where I am able to contribute to the organization’s growth and profitability with my skills and in turn get an opportunity to gain exposure and expertise that would help me build a strong and successful career.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Service Team Leader
Hindustan Unilever Pvt Ltd
Ghaziabad, Noida
04.2017 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Closely supervised team and volunteers to uncover needs and improve quality of services offered.
- Created opportunities for volunteers to develop leadership and other life skills under program guidelines.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Provided technical assistance with service operations and connected participants to external resources.
Service Center Manager
Samsung, Raj Air
Ghaziabad
03.2014 - 09.2016
- Scheduled daily service center employees and monitored performances.
- Trained new staff members on company policies and center expectations.
- Implemented training systems for new employees on Service.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
Store Manager
Samsung, Raj Air
Ghaziabad
09.2011 - 02.2014
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
Finance Department
Bharti Infratel Limited
Gurgaon
01.2009 - 03.2010
Production Engineer
M/s Barco Electronics Systems Pvt. Ltd
Noida
06.2007 - 12.2008
Warehouse Incharge
Heinz india Pvt. Ltd
Ghaziabad
06.2010 - 06.2011
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Completed cycle counts and monthly inventory.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Moved furniture and boxes using utility dolly and truck ramp.
- Managed warehouse operations and verified proper shipment procedures.
- Assembled pallets and crates for secure transportation of materials.
Education
Graduation - B.com
Jiwaji University
Gwalior10th -
S.D Convent
M.P. Board Gwalior 12th -
S.D Convent
M.P Board Gwalior Skills
Computer Savvy conversant with Internet surfing & system administrationundefined
Personal Information
Father's Name : Late Shri. Ashok Mathur
Date of Birth. : 15th January 1985
Marital Status. : Married
Hobbies. : Listing to music & Playing Cricket
Timeline
Service Team Leader
Hindustan Unilever Pvt Ltd
04.2017 - Current
Service Center Manager
Samsung, Raj Air
03.2014 - 09.2016
Store Manager
Samsung, Raj Air
09.2011 - 02.2014
Warehouse Incharge
Heinz india Pvt. Ltd
06.2010 - 06.2011
Finance Department
Bharti Infratel Limited
01.2009 - 03.2010
Production Engineer
M/s Barco Electronics Systems Pvt. Ltd
06.2007 - 12.2008
Graduation - B.com
Jiwaji University
10th -
S.D Convent
12th -
S.D Convent
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