Rajat Pandey

To work in a professional and challenging environment. To seek challenging assignment and responsibility in an environment of growth and excellence, with an opportunity for growth and career advancement which also provides job satisfaction and self-development and help achieve personal as well as organizational goals. Talented professional ready to bring hardworking mentality to Trainee position. Driven to learn position inside and out to maximize contributions and support business and customer objectives. Outstanding organizational skills and knowledge of SNOW Tool.

• Daily checking the assigned tickets and resolve the tickets depends on the priority levels. User and monitoring ticket management and ensuring team’s adherence to SLA. Checking all the mails properly on a daily basis. Resolving all aged tickets on priority. Always starting the day with checking all the mails, followed by working on tickets. Checking the event grid regularly for the alerts. Monitoring incident tickets much carefully. Provided support for the database and application issues. Performed weekly activities for all the clients. Sending Daily health check report to the management.

• Achieved good result by completing customer's need with accuracy and efficiency.
• Achieved collaborative result through effectively helping with daily tasks.
• Resolved customer issue through SNOW Platform.

[AWS Cloud Practitioner] Training - [Jan 23-Mar 23]

• I love exploring new places have explored many places like J&K,Varanasi,etc.,..
• Since my childhood I love to play cricket and watch cricket.