RAJAT PRADHAN
Lucknow
Summary
Dynamic and results-driven Service Engineer with over Five years of experience in the critical care medical equipment sector, combining technical expertise with strategic sales acumen. Proven track record in promoting and supporting high-value solutions such as ventilators, patient monitors and anesthesia workstations. Adept at building long-term relationships with key stakeholders, managing service contracts and ensuring compliance with healthcare regulations and safety standards. Passionate about bridging the gap between engineering and commercial success in high-stakes clinical environments.
Overview
11
11
years of professional experience
Work History
Service Engineer
Draeger India Private Limited
07.2023 - Current
- Supervision of Repair, Installation, Maintenance, and Service Business in U.P.
- Maintaining an install base of over 1,000 devices in the assigned territory
- Maintaining customer relationships and achieving service revenue through contract renewals and warranty conversions, with cost efficiency.
- Responsible for the business development of Draeger spares and consumables.
- Supervising channel partners for all service-related performance in the territory.
- Tracking parts ordered for repair, along with part consumption, and call completion on time.
- Customer relationship management though exhaustive documentation to secure interest of the customers as well as the organization
Technical & Application Engineer
POCT Services
12.2022 - 06.2023
- Performing installation, frontline repair and maintenance of the devices
- Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
- Using various strategies and tools to provide effective solutions to customers' concerns.
- Promptly following up on service requests and providing customer feedback
- Monitoring inventory and reordering materials when required.
Service & Sales Executive
Johnson & Johnson Surgical Vision
09.2021 - 11.2022
- Involved installation, maintenance and repairing of equipment.
- Provide supervisory and technical support to colleagues and communicate with staff at all levels.
- Performing product demonstrations and attending PNC meetings.
- Management of technical aspects of RFP / RFI responses.
- Managing channel partners with technical aspects for effective tender participation
Field Service Officer
Heidelco Medicore Private Limited
04.2018 - 08.2021
- Installation, commissioning, repairing of the equipment
- Repair of damaged equipment parts viz. PCB, Power Supply
- Performing preventive maintenance of the devices
- Preparing and submitting service reports
- Providing a high level of customer service
- Supporting customers through technical and administrative activities
Business Analyst
Techelogy eSolutions
03.2016 - 02.2018
- Lead a team in requirement elicitation for multiple projects.
- Create BRDs, FRDs, SRS to document requirements for all stakeholders.
- Communicate customers' requirements to technical team.
- Create and maintain project deliverables like project management plan, status reports, project timesheets, process documents, communications plan, budget and schedule.
Trainee Biomedical Engineer
Fortis Escorts Hospital, Agra
07.2014 - 08.2015
- Operational maintenance and accountability of installation base
- Assistance in the purchase of medical equipment
- Keeping a check on site preparation prior to equipment installation
- Assisting Sr. Biomedical Engineer in documentation for NABH accreditation
- Additional responsibilities of Clinical Quality Control and infection control
Education
M.TECH (ECE) - Electronics And Communications Engineering
AMITY UNIVERSITY UTTAR PRADESH
LUCKNOW07-2014
B.TECH (ECE) - ELECTRONICS AND COMMUNICATION ENGINEERING
UTTAR PRADESH TECHNICAL UNIVERSTIY
LUCKNOW07-2011
Skills
- Suggestive selling
- Written and verbal communication
- Customer relations
- Report preparation
CONTACT
- PHONE: +91 9044 283249
- EMAIL: 88pradhan.rajat@gmail.com
Hobbies and Interests
Hobby #1, Hobby #2, Hobby #3, Hobby #4
Timeline
Service Engineer
Draeger India Private Limited
07.2023 - Current
Technical & Application Engineer
POCT Services
12.2022 - 06.2023
Service & Sales Executive
Johnson & Johnson Surgical Vision
09.2021 - 11.2022
Field Service Officer
Heidelco Medicore Private Limited
04.2018 - 08.2021
Business Analyst
Techelogy eSolutions
03.2016 - 02.2018
Trainee Biomedical Engineer
Fortis Escorts Hospital, Agra
07.2014 - 08.2015
M.TECH (ECE) - Electronics And Communications Engineering
AMITY UNIVERSITY UTTAR PRADESH
B.TECH (ECE) - ELECTRONICS AND COMMUNICATION ENGINEERING
UTTAR PRADESH TECHNICAL UNIVERSTIY
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