Rajat Raikar
Manager
Bengaluru,KA
Summary
Results-oriented Manager with proven track record in team leadership and operational improvement. Expertise in strategic planning, financial reporting, and performance evaluation. Demonstrated ability to enhance productivity and optimize processes in fast-paced environments, committed to fostering strong working relationships, and achieving business objectives through effective team development. Customer-oriented, strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Manager Business Development (B2B)
UpGrad enterprise pvt Ltd
Bengaluru, India
06.2023 - 05.2025
- Managed strong customer base through effective post-sales services, ensuring end-to-end deal closures.
- Handled escalation calls and correspondence with internal and external stakeholders.
- Assisted with client requirements, using tailored recruitment strategies and aligning offers with company standards.
- Leveraged expertise in tech-related tools.
- Utilized CRM systems (LSQ, Salesforce) to enhance performance and drive revenue growth.
- Scheduled video consultations with program experts to facilitate client engagement.
- Conducted performance evaluations and provided coaching to team members for development.
- Implemented strategic plans to achieve corporate sales targets and onboard new clients.
- Conducted negotiations with vendors for the best prices and terms of delivery.
- Researched industry trends to identify emerging technologies or innovative products that could improve operational efficiency.
- Led cross-functional teams in order to coordinate efforts related to product development initiatives or complex projects involving multiple suppliers.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Created monthly reports for senior management summarizing operational performance metrics.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Led a team of 45 employees, ensuring high productivity, and excellent customer service.
- Assisted in negotiation of contracts and pricing.
- Initiated and maintained effective working relationships with actual and potential suppliers.
Manager Sales
U-Next learning PVT LTD
Bengaluru, India
06.2022 - 05.2023
- I drove total revenue exceeding 1 crore as a manager and 25 lakh in an individual contributor role, with over 250 unit sales.
- Utilized CRM tools (LSQ & Salesforce) to enhance performance metrics.
- Sold MBA, MSC, MA-JMC master programs, and various degree programs (both technical and non-technical).
- Developed an escalation matrix for the efficient resolution of issues via emails and calls.
- Monitored student progress, identifying necessary areas for improvement throughout the course duration.
- Created engaging online learning modules using video, audio, text, and interactive elements.
- Organized faculty meetings to assess curricular needs for student success.
- Reviewed stakeholder feedback to refine program delivery and enhance educational quality.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Manager Business Development
ABK Fiber Products pvtLTD
Bengaluru
03.2021 - 06.2022
- Drove strategic business expansion targeting B2C and B2B clients for residential complexes and fiber products across India.
- Increased network growth through post-sales services and customer base enhancement.
- Implemented research and marketing initiatives to improve market understanding and competitor analysis.
- Circulated huddle notes, weekly aging reports, activity trackers, and accruals to maintain project visibility.
- Prepared Business Requirement Documents for new processes to enhance operational efficiency.
- Addressed customer inquiries regarding product specifications, pricing, availability, and delivery timelines.
- Inspected job sites to ensure adherence to safety regulations and quality standards.
- Developed comprehensive progress reports, summarizing project goals and status updates for management.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Manager Business Development (B2B) (US)
Hinduja Global Solutions
Bengaluru
06.2016 - 02.2021
- Coached and led over 35 BD and SDR members, surpassing revenue targets while enhancing performance.
- Generated $116,454 in total revenue as manager and $52,404+ in IC role with over 400 units sold.
- Managed KRA and KPI metrics to ensure alignment with business objectives.
- Developed Excel reports for thorough data analysis and performance monitoring.
- Established an escalation matrix to enable efficient issue resolution.
- Implemented insurance and quality matrices to maintain high standards.
- Executed revenue matrix strategies during contract negotiations.
- Facilitated business growth through onboarding new clients and leveraging AI dashboards in Microsoft Power-BI.
- Provided technical support for customers utilizing ecommerce platforms or mobile applications to purchase products or services.
- Ensured compliance with applicable laws related to eCommerce activities.
- Coordinated efforts between multiple departments within the organization to develop an effective ecommerce strategy.
- Monitored trends in ecommerce industry, incorporating new ideas into marketing plans.
- Monitored customer reviews on eCommerce sites and responded promptly as needed.
- Launched and maintained eCommerce site with continued optimizations to deliver outstanding customer experiences.
- Organized training sessions for team members on topics related to eCommerce operations and best practices.
- Negotiated contracts with vendors for web hosting services and other third party solutions needed for running an effective eCommerce business.
- Maintained up-to-date knowledge about current ecommerce trends and technologies.
- Ensured compliance with applicable laws related to ecommerce operations.
- Researched and analyzed changes in healthcare regulations and policies to ensure compliance with applicable laws.
- Identified areas where improvements could be made in order to streamline processes or increase efficiency.
- Coordinated with other departments within the organization to ensure timely payment of claims.
- Collaborated with providers on issues related to reimbursement levels or coding errors.
- Maintained up-to-date knowledge of federal, state, and local health care laws and regulations affecting Medicare coverage.
- Ensured that all documents related to beneficiary eligibility were kept confidential according to HIPAA guidelines.
- Created reports summarizing program performance metrics such as cost savings or utilization rates.
- Attended seminars, workshops related to current developments in healthcare law, regulations.
- Provided customer service to Medicare beneficiaries, responding to inquiries regarding their benefits.
- Responded to member questions regarding plan benefits and provisions.
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Handled new enrollments by entering customers' data and reviewing information.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Business Development Associate
Hinduja Global Solutions
Bengaluru, India
06.2014 - 06.2016
- Managed strong customer base through effective post-sales services, ensuring end-to-end deal closures.
- Handled escalation calls and correspondence with internal and external stakeholders.
- Assisted with client requirements, using tailored recruitment strategies and aligning offers with company standards.
- Leveraged expertise in tech-related tools.
- Utilized CRM systems (LSQ, Salesforce) to enhance performance and drive revenue growth.
- Scheduled video consultations with program experts to facilitate client engagement.
- Conducted performance evaluations and provided coaching to team members for development.
- Implemented strategic plans to achieve corporate sales targets and onboard new clients.
- Conducted negotiations with vendors for the best prices and terms of delivery.
- Researched industry trends to identify emerging technologies or innovative products that could improve operational efficiency.
- Led cross-functional teams in order to coordinate efforts related to product development initiatives or complex projects involving multiple suppliers.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Created monthly reports for senior management summarizing operational performance metrics.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Led a team of 45 employees, ensuring high productivity, and excellent customer service.
- Assisted in negotiation of contracts and pricing.
- Initiated and maintained effective working relationships with actual and potential suppliers.
- Engaged with customers to build business relationships.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
Education
Bachelors of Commerce - B.COM
Govt First Grade Collage Yellapur
Yellapur, India 04.2011 - 06.2014
Skills
Customer Service
Account management
Pre-sales
B2B & B2C Sales
Insurance and HealthCare
SAAS
Project management
Revenue growth
Strategic planning
Sales management
Performance evaluation
Market research
Operational efficiency
Cross-functional team management
Key performance indicators
Business and Project planning
Documentation and reporting
Operations management
Lead generation
Shift scheduling &Task delegation
Contract management and negotiation
Competitor research
Salesforce management
Workforce management
Documentation accuracy
Sales strategies & Excecution
CRM utilization
Client onboarding
Cross-functional collaboration
Operational compliance
Account retention
Business strategies
Data analysis
Accomplishments
- 11-time Top Gun Awards in one calendar year
- 15-time Busy Awards
- 7-time Best Manager awards
- Hall of Fame Awards
- Drona Awards
Certification
B2B Sales Foundation, HubSpot
Language
Kannada
English
Hindi
Konkani
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
B2B Sales Foundation, HubSpot
12-2024
Inclusive leadership, HubSpot
12-2024
Sales strategy using AI, HubSpot
12-2024
Microsoft Power BI, Skill Nation
12-2024
Manager Business Development (B2B)
UpGrad enterprise pvt Ltd
06.2023 - 05.2025
Manager Sales
U-Next learning PVT LTD
06.2022 - 05.2023
Manager Business Development
ABK Fiber Products pvtLTD
03.2021 - 06.2022
Manager Business Development (B2B) (US)
Hinduja Global Solutions
06.2016 - 02.2021
Ready now,OPEP Training, Star training, Star-AR training
05-2015
Business Development Associate
Hinduja Global Solutions
06.2014 - 06.2016
Bachelors of Commerce - B.COM
Govt First Grade Collage Yellapur
04.2011 - 06.2014