RAJAT RANA
Guest Service Supervisor
Gurgaon
Summary
Accomplished Supervisor focused on meeti
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Supervisor
Novotel
01.2026 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Guest Service Associate
Novotel Jodhpur
03.2024 - 12.2025
- Warmly welcomed customers, showing them to their seats and taking drink orders.
- Kept restaurant tidy, hygienic and spotless by conducting deep cleans and washing tables after use.
- Maintained excellent customer satisfaction by promptly tending to guest needs and requests.
- Assisted pot washer with washing dishes, cutlery and glasses, particularly during busy restaurant periods.
Intern Trainee
Fairfield by Marriott
02.2022 - 05.2022
- Warmly welcomed customers, showing them to their seats and taking drink orders.
- Kept restaurant tidy, hygienic and spotless by conducting deep cleans and washing tables after use.
- Maintained excellent customer satisfaction by promptly tending to guest needs and requests.
- Assisted pot washer with washing dishes, cutlery and glasses, particularly during busy restaurant periods.
Intern Trainee
Park Plaza
07.2019 - 12.2019
- Kept restaurant tidy, hygienic and spotless by conducting deep cleans and washing tables after use.
- Personally welcomed guests and helped locate most suitable offerings through effective questioning.
- Assisted kitchen staff unload stock into cupboards, shelves and fridges, completing in a timely and efficient manner.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Performed additional tasks to keep dining room running smoothly.
Education
BHMCT - Hotel Management
Swami Vivekananda Group of Institutes
Chandigarh, CH, India01-2022
12th - Science
Binwa Public Senior Secondary School
Baijnath, HP, India01-2017
10th - Science
Binwa Public Senior Secondary School
Baijnath, HP, India01-2015
Skills
Confident
Calm & Quiet
Hardworking
Team player
Public relations
Problem-solving
Communication skills
Ms Word
Ms excel
Interests
Cooking, Sports, Travel
Timeline
Supervisor
Novotel
01.2026 - Current
Guest Service Associate
Novotel Jodhpur
03.2024 - 12.2025
Intern Trainee
Fairfield by Marriott
02.2022 - 05.2022
Intern Trainee
Park Plaza
07.2019 - 12.2019
12th - Science
Binwa Public Senior Secondary School
10th - Science
Binwa Public Senior Secondary School
BHMCT - Hotel Management
Swami Vivekananda Group of Institutes