Rajat Sharma

• Lead and manage HR operations, ensuring accuracy and efficiency in data management.

• Utilize HRMS tools like Workday and SAP SuccessFactors for data extraction and reporting.

• Handle system security, audits management, and vendor coordination.

• Lead team to successfully implementation of Ticketing tool ServiceNow a Ross domain

• Spearhead process improvement initiatives, resulting in enhanced quality and efficiency.

• Collaborate with global teams to implement new projects and audits successfully.

• Liaise with global recruiting leads and regional HR ops leads for system enhancements and bug fixes.

• Assisted in testing HRMS upgrades including new system functionalities.

• Processing Job changes for International assignments or country transfers

• Auditing New Hire Processing including creation of job requisition and Position in Workday

• Coordinate training sessions on new processes and develop communication material for stakeholders.

• Support employee life cycle processes from hire to exit management, ensuring smooth transitions.

• Processing EIB through Mass upload

• Assisted teams with implementing Service now as ticketing platform

• Assisting HR Business Partners and HR analyst for standardizing reports

• Verification of I-9 documents

• Auditing One time payments

• Coordinating Performance Management including Mid year review and Year end review

• Conducting various training sessions for the team on Workday HRFS, payroll and other tools

• Overseeing the workflow to ensure all transactions(payment, business process) are handled efficiently

• Played a key role in HR operations, focusing on data management and process improvement.

• Utilized HRMS tools and ticketing systems to streamline operations and enhance efficiency.

• Assisted in training sessions and communication

• Generating employment verification Letter

• Processing Corrections, Rescinds of business process in Workday as per the request

• Processing Job changes(Promotion, Demotion, Lateral Move, Team Leader change)

• Assisted in Organizational changes including cost centers, business sector etc.

• Processing Hiring and termination as per the transactions in Workday

• Assisted team in Workday Learning including Web based learning, Virtual learning

• Coordinate and administer learning and development programs within Workday, including training sessions

• Update employee Personal Data changes ( Home Address, Work address, Martial status change, etc.)

• Process requests affecting downstream process from workday to other systems

• Assistance to employee across regions including APAC, EMEA, NA and LAO

• Process employee status changes, such as Promotions, transfers and termination, in accordance with company policies and procedures.

• Ensure data Integrity and confidentiality of employee information.

• Oversee payroll transactions including processing pay changes, bonuses, and deductions, within Workday.

• Collaborate with Finance and Accounting teams to reconcile payroll discrepancies and ensure accurate financial reporting

• Managing Timekeeping systems within workday, ensuring accurate recording of employee hours worked, absences and leaves.

• Analyze data trends to enhance HR processes and policies

• Assist in in the implementation and administration of performance management processes, including goal setting, Objective setting, performance reviews and performance improvement plans

• Collaborate with hiring managers to post job openings, screen candidates, and facilitate the interview process.

• Manage onboarding procedures, including new hire paperwork and orientation sessions.

• Utilize Workday and SuccessFactors to streamline recruitment and onboarding tasks.

• Verify timekeeping records and resolve discrepancies using Workday and SuccessFactors systems.

• Compile data for compliance reporting, audits, and management reviews

• Support performance management processes, including goal setting, performance reviews, and feedback sessions.

• Provide guidance to employees and managers on utilizing Workday and SuccessFactors for performance-related activities.

• Ensure timely resolution of HR-related inquiries and issues raised by employees and stakeholders through Service Now.

• Assist specialists in the implementation of SAP SuccessFactors modules, with a primary focus on recruiting and profile setup.

• Collaborate with the implementation team to understand project requirements and timelines.

• Ensure accurate data entry and system configurations to reflect organizational hierarchy and reporting relationships

• Collaborate with technical teams to address any system configuration or integration challenges.

• Consistently exceeded quarterly sales targets by effectively leveraging existing networks while also developing new leads through targeted prospecting efforts.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Conducted thorough market research, informing strategic planning initiatives aimed at expanding business operations.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.