RAJAT SHARMA
Auckland
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
7
7
years of professional experience
Work History
Assistant Manager Front Office
Cordis Auckland
Auckland
10.2022
- Handling Check in-Check outs
- Managing Reservations Department
- Rooms Inventory Control
- Assisting FOM with managing AR Accounts
- Handling Rosters.
Duty Manager
Mercure Queen Street
06.2021 - 09.2022
Night Auditor/Receptionist
Rydges Auckland
12.2019 - 06.2021
- Reconciling the Payments for Restaurant, Front Office and Conference Rooms
- Setting up Procedures for MIQ Facility
- Managing the Invoices for Self Isolating People
- Coordinating with MIQ workers for the safety and Security Procedures.
Night Auditor/Receptionist
Novotel Auckland Airport
Auckland
05.2018 - 12.2019
- Reconciling the Payments
- Preparing Management and Restaurant Reports
- Rate Check
- Producing Flash Report and ICQ pack for Management on daily basis
- Managing Night inventory by resolving room discrepancies in case of Sold Out Situation
- Creating reservation block for Disrupt flights
- Resolving payment or Cash discrepancies.
Front Office Executive/Night Manager
Pullman Novotel New Delhi Aerocity
New Delhi
09.2015 - 12.2017
- Handling Check in-Check outs
- Taking care of guest folios
- Handling Cashier Functions
- Meeting and Greeting all VIP arrivals and early departures
- Coordinating with housekeeping for room discrepancies
- Making and mailing Daily Briefing Sheet to all departments
- Oversee front office operations – While on Shift
- Preparing training schedules and assigning training modules to the Respective staff
- Ensuring proper archiving at month end for essential reports.
Education
Masters in Applied Management, Level 9 -
Otago Polytechnic
12.2019
Post Graduate Diploma in International Hospitality Management, Level 8 -
Auckland University of Technology
12.2018
Bachelors of Science in Hospitality and Hotel Administration -
Institute of Hotel Management Jaipur
India12.2015
Skills
- Written and verbal communication
- Customer service
- Teamwork
- Property management system OPERA
- Problem-solving
- Hospitality
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Staff Supervision
Accomplishments
- Highest Enroller for new Loyalty Program for Cordis for Asia Pacific Region for 2 Months in the Row.
- Received Star Associate Award for the month for highest number of Enrolments in the loyalty program.
- Got Selected for Accor Emerging Leadership program through internal Selection process.
Languages
English
First Language
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Assistant Manager Front Office
Cordis Auckland
10.2022
Duty Manager
Mercure Queen Street
06.2021 - 09.2022
Night Auditor/Receptionist
Rydges Auckland
12.2019 - 06.2021
Night Auditor/Receptionist
Novotel Auckland Airport
05.2018 - 12.2019
Front Office Executive/Night Manager
Pullman Novotel New Delhi Aerocity
09.2015 - 12.2017
Masters in Applied Management, Level 9 -
Otago Polytechnic
Post Graduate Diploma in International Hospitality Management, Level 8 -
Auckland University of Technology
Bachelors of Science in Hospitality and Hotel Administration -
Institute of Hotel Management Jaipur
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