RAJAT SHARMA

• Maintained clear documentation of test cases, results analysis reports enabling easy reference during troubleshooting or enhancement phases.
• Championed best practices in testing, promoting knowledge sharing and continuous learning within the QA team.
• Improved end-user experience by conducting extensive usability testing on web-based applications.
• Collaborated with development teams to diagnose issues, leading to faster resolution and improved overall performance.
• Supported agile development methodologies by participating in daily stand-ups, sprint planning sessions, and code reviews for better process alignment.
• Bridge the gap between technical and non-technical stakeholders via simplified issue reporting methods that facilitated quick understanding of complex problems.

Smart Meter Texas is free service provided by Public Utility Commission of Texas (PUCT) and electricity industry in Texas. It lets user access smart meter data, view energy usage patterns, and track electricity consumption. IBM is responsible for creating this application infrastructure and testing. As part of this project, I am -

• Leading API Testing team with 3 members.
• Involved in requirement discussion and test plan creation.
• Created Test cases and reviewed test cases of peers.
• Tested application in different environments.
• Worked extensively on IDCP for issue and defect tracking as well as to fetch/upload various project related documents.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

PMI is engaged in the manufacture and sale of cigarettes, other tobacco products and other nicotine-containing products in markets outside of the United States. PMI is shifting all its applications and Infrastructure to AWS and modernizing some of the the applications. As a part of the team we must validate that the application is working fine in AWS based on its migration/modernization.

• Major point of contact for communication between offshore and onsite and for resolution of technical and project related issues.
• Part of Migration testing team whose primary objective was to test application post migration and verify sanity of the application.
• We have migrated over 500 applications to AWS cloud.
• Lead team for the one of a kind Modernization project where application infrastructure is totally created from scratch over cloud. As part of this project, we understood the current application and based on that tested the new modernized application with added features.
• Understanding Business Requirements and designed estimations and testing of major functionalities and integration points.
• Executing test cases, generating bug report and reporting details to development team for follow up.
• Worked extensively on JIRA for Quality management, issue and defect tracking as well as to fetch/upload various project related documents.
• Supported client with UAT and post cut-over hyper-care support.
• Completed documentation outlining tests performed and results obtained.

Etihad Airways is flag carrier airline of the United Arab Emirates. IBM India is delivering Managed Testing services for Etihad Airways to address their increasing demands and needs driven by growth of airlines business and completion in Airline sector.

I personally have worked on Global Loyalty Company (GLC), Commercial and Operations teams.

• Major point of contact for communication between offshore and onsite and for resolution of technical and project related issues.
• Understanding Business Requirements and designed estimations, developed test scenario's and test cases to complete functionality of application.
• Executing test cases, generating bug report and reporting details to development team for follow up.
• Involved in preparation for functional and regression test suite
• Worked extensively on Rational Team Concert /JIRA for issue and defect tracking as well as to fetch/upload various project related documents.
• Worked closely with various vendors like Sabre, Amadeus, Adobe, Cognizant, LoyLogic, Butterfly, Comarch and IBM in reviews and modification of product specifications.
• Cross browser testing on Firefox, IE, Google Chrome.
• Involved in knowledge transition to new team members.
• Worked on Airline Booking flow, Check-in flow, Customer Relation Management, Call Center, Airport operation and e-Commerce websites.
• Worked on Data ingestion testing where different files have been migrated to HIVE system.
• Completed documentation outlining tests performed and results obtained