Rajat Sharma
Data Analyst | Business Intelligence Specialist | Workforce Services Associate
New Delhi
Summary
Results-driven Data Analyst with a proven track record at Accenture, specializing in data visualization and analysis. Expert in Power BI and SQL, I enhanced decision-making processes and improved operational efficiency through data-driven insights. Strong analytical thinker, adept at translating complex data into actionable strategies for stakeholders.
Overview
7
7
years of professional experience
4
4
Certifications
4
4
years of post-secondary education
Work History
Data Analyst (Workforce Services Associate)
Accenture
10.2022 - Current
- Designed and deployed interactive dashboards in Power BI to monitor service levels, and resource utilization.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Conducted data analysis on operational KPIs, identifying bottlenecks, and recommending actions to improve efficiency.
- Implemented data validation processes to ensure reporting accuracy across multiple business units.
- Partnered with stakeholders to translate business requirements into data-driven reporting solutions.
WFM Planning & Scheduling Associate
Concentrix
11.2020 - 10.2022
- Tracked employee performance metrics related to punctuality, attendance, and meeting deadlines for use in performance evaluations or improvement plans.
- Automated daily and weekly performance reports using Excel and Power BI, reducing reporting time by 30%.
- Managed forecasting and scheduling models to optimize staffing plans, reducing under/overstaffing by 15%.
Sr. Representative Operations
Concentrix
08.2018 - 11.2020
- Monitored and analyzed large volumes of content moderation data for trend patterns, and compliance insights.
- Partnered with quality assurance teams to optimize data review processes, improving decision accuracy.
Education
Bechelor of Technology - Mechanical And Automation Engineering
Amity School of Engineering And Technology
Jaipur 05.2012 - 05.2016
Skills
Data validation
Data visualization
Data analysis
Analytical thinking
ETL processes
Google analytics
Microsoft power BI
Effective decision-making
Python programming
SQL
Certification
Microsoft Power BI Data Analyst
Projects
- Inventory Analysis – Power BI (Case Study: WarmeHands Inc.)→ Cleaned data, created DAX , KPIs, built dashboards for over/understock analysis.
- Healthcare Data Analysis – Power BI (Case Study: HealthStat)→ Developed KPI measures, visualized LOS & cost metrics for efficiency insights.
- Analyzing Unicorn Companies – SQL (Case Study) → industry-wise company valuations, tracked the annual emergence of new unicorns (2019–2021), Applied SQL joins, aggregations, and window functions.
Timeline
Data Analyst (Workforce Services Associate)
Accenture
10.2022 - Current
WFM Planning & Scheduling Associate
Concentrix
11.2020 - 10.2022
Sr. Representative Operations
Concentrix
08.2018 - 11.2020
Bechelor of Technology - Mechanical And Automation Engineering
Amity School of Engineering And Technology
05.2012 - 05.2016