RAJAT SHAW
Kolkata
Summary
Customer service professional focused on improving customer satisfaction and contributing to company success. Demonstrated ability to handle high volumes of inbound calls while fostering strong customer relationships. Skilled in CRM systems with excellent active listening and multitasking capabilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Kochhar Tech Pvt Ltd
06.2025 - Current
- Handled customer complaints while maintaining a positive service environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Content Moderator
Floating Numbers Digital Solution Pvt Ltd
Kolkata
06.2021 - 12.2022
- Analyzed user-generated content for compliance with community guidelines.
Diploma Apprenticeship Trainee
Jamna Auto Industries
Jamshedpur
02.2020 - 02.2021
- Worked alongside team members to improve overall workflow efficiency.
Education
Bachelor of Technology - Electrical & Electronics Engineering
HMFA Memorial Institute of Technology
Prayagraj, UP01.2023
Diploma in Engineering - Electronics Engineering
Dayalbagh Educational Institute
Agra, UP01.2019
Skills
- Customer engagement
- Documentation management
- MS Office proficiency
- Effective communication
- Team collaboration
- Banking software
- Regulatory compliance
- Trained in Salesforce
Languages
ENGLISH
HINDI
Certification
Deloitte Australia in Technology job Simulation
Timeline
Customer Support Executive
Kochhar Tech Pvt Ltd
06.2025 - Current
Content Moderator
Floating Numbers Digital Solution Pvt Ltd
06.2021 - 12.2022
Diploma Apprenticeship Trainee
Jamna Auto Industries
02.2020 - 02.2021
Bachelor of Technology - Electrical & Electronics Engineering
HMFA Memorial Institute of Technology
Diploma in Engineering - Electronics Engineering
Dayalbagh Educational Institute