Rajat Singh

Ivy Comptech
As a prominent technology provider for Entain, one of the world's largest gaming groups, our platform supports over 15 brands across various jurisdictions, including bwin, Coral, and Ladbrokes. Our industry-leading innovations deliver cutting-edge software, business tools, data solutions, and customer support services, contributing to Entain's provision of top-notch digital experiences. With a global reach, we connect with millions of users and proudly contribute to major sporting events such as the English Premier League, football World Cup, Formula One, and NFL

My Experience

• Actively managing DCRM and the PlatformCoE team
• DCRM team oversees key communication systems (Email, SMS, In-app notifications, Banner, Overlays, and Toaster) for millions of players daily, including transactional, promotional, and registration communications. The team plays a pivotal role in the Campaign Management System, orchestrating promotional campaigns across millions of users targeting various games globally.
• Platform_CoE: Overseeing 42 teams within Entain Technology, each managing distinct systems. These teams collectively handle more than 300 games across 15 brands worldwide. The Platform CoE team builds and enhances these systems from the ground up, ensuring they are future-proof, platform-agnostic, and scalable for competitive support in the future. Currently, the systems are interconnected, creating technical debt and challenges in debugging, hindering the potential to use the system as a SaaS product for other brands.

As a Senior Project Manager include

• In my role as a Senior Project Manager, I play a pivotal role in shaping project success by meticulously finalizing scope details in collaboration with Product and Technical stakeholders. This collaborative effort involves engaging with key Project Stakeholders to ensure a comprehensive understanding of project requirements. My approach includes conducting a thorough technical analysis, facilitating the creation of a comprehensive Work Breakdown Structure (WBS). This detailed breakdown forms the basis for meticulous effort analysis, enabling precise planning that encompasses milestones and a granular task breakdown.
• In addition to my role in detailed planning, I am at the forefront of project initiation, orchestrating project kick-off sessions and implementing communication plans with Project Stakeholders. My responsibilities extend to Sprint Grooming, where I lead the prioritization of sprint tasks, followed by Sprint Planning and Retrospective sessions. To ensure ongoing progress, I conduct daily scrum meetings across multiple programs involving relevant Project Stakeholders.
• Risk management is a critical aspect of my role, where I maintain a comprehensive Risk Register and develop risk reduction plans. This proactive approach ensures that potential challenges are identified and addressed before they escalate, contributing to the overall success of the project.
• At the conclusion of each sprint, I compile and communicate a detailed Sprint Report, providing Project Stakeholders with valuable insights into project progress. Additionally, I engage with higher management and Project Stakeholders, actively participating in the prioritization of programs and ensuring continuous updates to keep them well-informed. My role is not just about managing projects but actively contributing to strategic decision-making, reinforcing my commitment to delivering successful outcomes.

During my tenure as a Project Manager, I have associated with various international brad where I have initiated, managed and delivered the projects. Some of these global entities are

• Veritas
• ibble
• Treat- Xpress Spa group
• TKN- Trevor Kashey Nutrition: TKN
• Plane Remodeling Inc
• Fairshares

My Job responsibilities include

• Headed the Project from requirements gathering to defining the scope of the Project in the form of a work breakdown structure.
• Analyze the dependencies across the Project and prepare a plan of action for them.
• Responsible for the Project estimation in terms of budget, timeline and scope.
• Facilitate the design discussions and deliverables.
• Head the sprint planning ceremony.
• Manage the work across different teams, including 3rd parties.
• Prepare project documentation and maintain the documentation throughout the project lifecycle.
• Head daily sync with project team members and weekly client sync.
• Monitor the scope of the Project and each deliverable.
• Establish quality and performance baselines for each team based on historical results and the Project's goals.
• Run weekly QA sync to monitor the quality health of the project/product.
• Work closely with Project coordinators on the day-to-day work cycle.
• Head the recreational activities for the project team members post every sprint to establish a personal relationship and understand their mental and physical health.
• I work closely with the Management and sales team around new Project pursuits, which include understanding the requirement creating a Project plan which provides information related to the scope, timeline, budget, risk, 3rd parties, and processes. The closing stage of these pursuits is a proposal.

• Headed Arth design-build's Project Management division for LivBIM, a construction project management software
• Administered and managed multiple projects in India, Singapore, and Dubai, addressing productivity issues in construction management
• Finalized scope requirements, specifications, and end-state of the LivBIM product
• Collaborated with project sponsors to secure project plans, budgets, and timelines
• Worked closely with operational teams to define product features, functionalities, and development activities
• Implemented guidelines and workflows across various functions, establishing processes for organizational efficiency
• Managed stakeholder relationships at multiple levels, both internal and external
• Led product implementation programs across regions, resulting in improved client satisfaction, retention, and service renewals
• Formulated continuous delivery strategies, providing recommendations for necessary feature enhancements
• Conducted project review meetings, presenting project overviews using dashboards and program reports

· Head Digital Experience

· Orchestrated successful project delivery for popular gaming titles, including Ace2three, Witty games, Fantasy sports, and Cricket.com

· Managed concurrent projects, ensuring alignment with strategic objectives

· Conducted project review meetings with key stakeholders, presenting insights through dashboards and program reports

· Maintained project road-map visibility, promptly escalating issues for management resolution

· Consolidated estimates and crafted detailed project plans, overseeing scope and change management

· Identified and managed risks to safeguard delivery schedules

· Developed and monitored product development schedules, addressing issues and providing status updates

· Oversaw development and integration tests, prioritizing and resolving issues through ticketing

· Initiated enhancements in practices, templates, policies, tools, and partnerships

· Led feasibility studies, vendor selections, and proposals, involving key stakeholders in evaluations

· Acted as an internal quality control checkpoint throughout the project life cycle, actively contributing to quality issue resolution

• Restructured policies and processes across various teams to create an effective workflow that directs team members to be efficient and productive.
• Analyzed users'/customers' accounts to perform analysis, run algorithms, checking paper trails. (flagged by the system) for potential fraud.
• Identified operational and structural weaknesses and help improve existing or develop new processes to keep the regional teams as efficient as possible
• Be incredibly truth-seeking with data, set a high bar for the team to think boldly and creatively and then to funnel that energy into concrete processes and execution plans, move fast, be biased toward action
• Managed bugs log. Influenced in the decision to prioritize the bug and managed coordination with the engineering team to resolve the issues.
• Spearheaded the updates on the process and business front and updating the same with the team.
• Updated teamwork for legal and policy compliance.
• Managed the CSAT and DSAT reports and performed the first level of analysis.
• Led workflow creation for tackling and improving the DSAT report.
• Working with the quality auditor to improve Customer support for better CSAT.
  

· Restructured policies and processes across teams for enhanced workflow efficiency

· Analyzed user accounts, ran algorithms, and investigated flagged paper trails for potential fraud

· Identified and addressed operational weaknesses, improving regional team efficiency

· Set high data standards, fostering a culture of bold and creative thinking for swift execution

· Managed bug log, prioritized bugs, and coordinated with engineering for prompt resolution

· Spearheaded process and business updates, ensuring legal and policy compliance

· Oversaw CSAT and DSAT reports, conducting initial analysis and improving customer support workflows