Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rajat Singh

Gurugram

Summary

Accomplished Business Analyst with over 3 years of experience in business process improvement, data analysis, and stakeholder management. Proven expertise in Agile Methodology, including Scrum framework, with a strong ability to manage projects and develop project plans. Proficient in creating interactive dashboards using Power BI and Tableau, writing SQL queries for data extraction and analysis, and preparing comprehensive documentation such as BRD, FRD, FRS, and SRS. Adept at conducting requirement gathering meetings, performing user acceptance testing, and presenting findings to cross-functional teams and senior management. Committed to leveraging skills in business intelligence and data visualization to drive organizational success..

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Analyst

WE Excel Software Pvt. Ltd.
12.2023 - 05.2024
  • Demonstrate PRIDE (Personal Responsibility in Delivering Excellence) in everything you do.
  • Deliver agreed-on outcomes to the highest quality, and do so promptly.
  • Own the outcomes that you are assigned to, knowing you have the power of the global organization willing to support you.
  • Conduct due diligence/surveillance on clients assigned to you per policy, with the utmost confidentiality, and with 100% accuracy.
  • Ensuring client results are met, and all processes and procedures are adhered to.
  • Act as an enabler between our globally located teams, local teams, and our clients in Australia to ensure we demonstrate urgency, delight the teams we represent, and enable clients, in turn, being able to delight their clients.
  • Contribute to the development and, where required, lead the implementation of project outcomes.
  • Work with client teams, per the authority delegated to you from time to time.
  • Handle teams and initiatives.
  • Help review policy, SOPs, process flows, and recommend ideas for improvement.

Business Analyst

TargetPlus
09.2021 - 11.2023
  • Experience working with stakeholders and end-users to define, test, elicit, and deliver technical and functional BI requirement
  • Develop interactive and insightful dashboards for higher management using visualization tools like Power BI and Tableau.
  • Involved in all phases of the SDLC (Software Development Life Cycle) process.
  • Interact with various teams for data collection and develop, analyze, and modify processes, data structures, and data models.
  • Working in Agile Methodology (Scrum Framework), Execution, Part of Scrum Ceremonies.
  • Evaluating business processes, anticipating requirements, and uncovering areas for improvement.
  • Conducting meetings and presentations to share ideas and findings with different cross-functional teams, shareholders, and senior management.
  • Performing the User Acceptance Testing.
  • Preparing documents like BRD, FRD, FRS, and SRS using Confluence.
  • Creating user stories using JIRA.

Customer Support Executive

Startek
12.2019 - 01.2021
  • Developed solutions to address customer complaints.
  • Promoted additional products or services to meet customers' needs.
  • Managed customer accounts using CRM software tools.

Education

MBA - Business Analytics

Liverpool John Moores University
Liverpool
08-2024

Advanced General Management Program - Accounting And Finance

Institute of Management Technology
Ghaziabad
08-2024

Bachelor of Science -

BBD NITM
Lucknow
06-2019

Skills

  • MySQL
  • Advanced Excel
  • Business Analysis
  • Data Analysis
  • Business Intelligence
  • User Stories
  • User Acceptance Testing
  • Sprint Planning
  • Requirement Gathering
  • Gap Analysis
  • Use Cases
  • Agile Methodology
  • JIRA
  • Balsamiq
  • Scrum
  • FRD
  • BRD
  • Power BI
  • Tableau
  • Stakeholder Management
  • Project Management
  • Business Process Improvement
  • Documentation and Presentation
  • Deadline Management

Certification

  • 100 Days of Code: The Complete Python Pro Bootcamp for 2023
  • IBM Professional Business Analytics Certified
  • Scrum Fundamentals Certified (SFC)
  • Tableau
  • Business Analysis Basics
  • Advanced Microsoft Excel 2024

Timeline

Business Analyst

WE Excel Software Pvt. Ltd.
12.2023 - 05.2024

Business Analyst

TargetPlus
09.2021 - 11.2023

Customer Support Executive

Startek
12.2019 - 01.2021

MBA - Business Analytics

Liverpool John Moores University

Advanced General Management Program - Accounting And Finance

Institute of Management Technology

Bachelor of Science -

BBD NITM

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