Rajat Srivastava
Aviation Professional
New Delhi
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving customer satisfaction goals by monitoring employee performance and coaching staff on effective communication skills & sales methods. Skilled in Flight Operations , Terminal Operations , Disruption Handling , Reservation & Ticketing , Airline Sales & Revenue Accounting.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Japan Airlines
Delhi
11.2019 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies during COVID Period.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies by creating Reports on Weekly Basis.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Monitoring Capping , Reservations and Sales Review to meet the desired Levels.
- Created Huge base of Customer for Australian Travel through Japan.
Supervisor - Hub Control Centre
Vistara
Delhi
03.2016 - 10.2018
- Monitored Every Single Flight in Air and On the Ground in Order to Maintain the OTP.
- Worked In Close contact with Operations Control Centre & Maintenance Control Centre to have smooth Operations.
- Monitored Flight Departures to seek the connectivity time is met.
- Change of Reservations of Mis Connections and advising the alternatives.
- Creating Monthly Rosters and Shift Patterns to ensure Manpower.
Customer Service Agent
BWFS India Pvt Ltd
New Delhi
05.2014 - 02.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction at Airport Counters.
- Provided primary customer support to internal and external customers at Check In , Boarding Gate & Arrivals.
- Responded to customer calls and emails to answer questions about products and services.
- Adapted to new applications and maintained knowledge of current technologies.
- Assisted in Ramp Operations for B-747-440 & Airbus A380.
- Managed Reservations & Ticketing in Disruptions.
Education
Bachelor of Science - Airlines Management
School Of Aeronautics
New Delhi , India 08.2011 - 08.2014
Skills
Strategic planning
Training
Operations management
Aviation operation systems
Ground crew coordination
Flight clearance processing
Security regulations
Planning and Coordination
MS Office
Emergency Response
Organization and Time Management
Decision-Making
Interpersonal Communication
Timeline
Assistant Manager
Japan Airlines
11.2019 - Current
Supervisor - Hub Control Centre
Vistara
03.2016 - 10.2018
Customer Service Agent
BWFS India Pvt Ltd
05.2014 - 02.2016
Bachelor of Science - Airlines Management
School Of Aeronautics
08.2011 - 08.2014