Music
Rajat Thakur
Supervisor
Nurpur
Summary
A certified Manager supervisor with more than 7 plus years of experience managing projects. Strong analytical, problem solving and organizational skills, experienced in efficiently integrating project scope, time, cost, quality, risk, procurement, communication and human resources in a fast-paced environment. Goal is to affect positive change in corporations using experience and proven management skills.You can provide a description of yourself here...
Overview
7
7
years of professional experience
8
8
Languages
Work History
Assistant Manager
Reliance Jio Infocomm Limited.
04.2023 - 05.2024
- Monitored and tracked team performance against established goals and objectives.
- Implemented a comprehensive training program for new staff members.
- This includes meeting with the ground team on a weekly basis to motivate them and discuss key points and provide relevant solutions.
- Maintaining service level agreement SLA of customers end complaints & new installation.
- Attention to every complaint and quality of installation and monitoring it till the end of the day.
Customer Service Representative (Dispatcher)
Bharti Airtel Limited (Team Lease)
04.2022 - 12.2022
- Investigated and resolved customer complaints related to dispatching issues.
- Utilized GPS systems and routing software to optimize Field Engineer's efficiency.
- Monitored Field Engineer's performance and provided timely feedback.
- Established and maintained relationships with customers.
- Worked directly with managers to coordinate scheduling meeting agendas, operational support and technical training.
- Skilled in troubleshooting and resolving technical problems quickly and accurately.
Zonal Provisioning Officer
Netplus Broadband Services Private Limited.
02.2021 - 04.2022
- Created a new database system to improve data accuracy and streamline the collections process.
- Collaborated with other departments to investigate and resolve customer payment issues.
- Maintained accurate records of collection activities and results for management review.
- Conducted data analysis, data cleaning, and data enrichment operations.
- Developed Python scripts to automate data analysis and reporting tasks.
- Maintained accurate records and documentation of all artifacts in the collection.
Team Leader
Netplus Broadband Services Private Limited.
02.2019 - 01.2021
- Analyzed current processes and identified areas for improvement, resulting in increased customer satisfaction.
- Coordinated closely with other teams to ensure that customer needs were met and exceeded.
- Assisted in the recruitment, selection and onboarding of new team members.
- Monitored team performance and provided feedback and coaching to improve performance.
- Assisted in the resolution of customer complaints and inquiries in a timely manner.
- Developed and implemented new policies and procedures to improve team productivity and efficiency.
Inventory coordinator
Netplus Broadband Services Private Limited.
10.2017 - 01.2019
- Assisted in the design and implementation of new customer service processes and procedures.
- Managed and coordinated the daily operations of a busy customer service team.
- Establish effective communication on all Wi-Fi related issues to maintain a relationship with Wi-Fi Devices team in the Office of Innovation and Technology Support Center.
- Experience with data analysis, metrics and reporting.
- Skill in utilizing computer databases to research, maintain and update records and files.
- All complaints and installations are handled timely as per customer's appointments.
Education
Electronics & Communication Engineering -
Sai Polytechnic college
Pathankot05.2013
Senior secondary (plus two) vocational courses -
Government senior secondary school
Nurpur05.2011
Matriculation -
Adarsh Bharatiya Public School
Nurpur10.2009
Skills
Microsoft Office (Outlook, Excel, Word, PowerPoint)
Interests
Driving
Movies
Reading Books
Timeline
Assistant Manager
Reliance Jio Infocomm Limited.
04.2023 - 05.2024
Customer Service Representative (Dispatcher)
Bharti Airtel Limited (Team Lease)
04.2022 - 12.2022
Zonal Provisioning Officer
Netplus Broadband Services Private Limited.
02.2021 - 04.2022
Team Leader
Netplus Broadband Services Private Limited.
02.2019 - 01.2021
Inventory coordinator
Netplus Broadband Services Private Limited.
10.2017 - 01.2019
Electronics & Communication Engineering -
Sai Polytechnic college
Senior secondary (plus two) vocational courses -
Government senior secondary school
Matriculation -
Adarsh Bharatiya Public School