Rajath Srivatsa
Assistant Manager
Bengaluru
Summary
Enthusiastic and ambitious customer service specialist. Proactive, friendly dedicated to meeting and exceeding expectations at every interaction & data driven. Timely and professional with extraordinary communication skills. Actively seeking a role in user experience team where I can utilize my education and experience to add immediate value to an organization.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Moveinsync Technologies Pvt Ltd
09.2023 - 12.2023
- Created employee schedules to align coverage with forecasted demands.
- Reduced operational risks while organizing data to forecast performance trends.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Monitored key performance metrics to identify areas for improvement.
- Introduced new methods, practices, and systems to reduce turnaround time.
Project Incharge
Creative Fabs
05.2021 - Current
- Handled more than 5 projects at once
- Worked on metrics to improve the spendings and income
- Planned the project expense and ETA for completion to ensure maximum profit
- Collected data from previous projects to optimize the material needed and reduce wastage
- Based on data available, productivity by 15% in the last quarter.
Team Lead (Tele-communications)
Vahan Pvt Ltd
10.2020 - 05.2021
- Handled BPO segment of the LOB
- Worked on various methods to increase the rate of conversion
- Worked on improving team metrics based on the data analyzed to ensure faster contact rate
- Introduced a process where we would help the candidates post the hiring process to ensure a smooth experience
- Worked on data cleaning from the DB dump and map the candidates according to the client requirement
- Handled clients and stakeholders.
Subject Matter Expert
Dunzo Digital Pvt Ltd
01.2020 - Current
- Familiar around various payment dashboards
- Handled chargebacks for various payment gateways such as Simpl Paytm & PayUbiz
- Working on methods to improve support for customers by improving the CSAT rates
- Dealing with various escalations
- Handling a team of 10 agents who are directly aligned under me.
Comm Ops Specialist
Dunzo Digital Pvt Ltd.
07.2018 - 12.2019
- Worked for two LOB
- A part of the delivery partner support and incident response team
- Handling all IRT issues and also taking care of walk-in ends for delivery partners
- Handled escalations raised against delivery partners pertaining to user/merchant safety
- Helped in improving partner experience on the platform by reducing the 1v1 contacts & introducing remote resolutions by establishing central support for Pan India.
Education
Bachelors of Engineering - Electrical, Electronics Engineering Technologies
04.2001 -
Skills
Employee Supervision
About Self - Hobbies
- Listening to music.
- Riding (traveling on my motorcycle).
- Gaming.
- Exploring/learning something new.
- Playing and watching football.
Timeline
Assistant Manager - Moveinsync Technologies Pvt Ltd
09.2023 - 12.2023
Project Incharge - Creative Fabs
05.2021 - Current
Team Lead (Tele-communications) - Vahan Pvt Ltd
10.2020 - 05.2021
Subject Matter Expert - Dunzo Digital Pvt Ltd
01.2020 - Current
Comm Ops Specialist - Dunzo Digital Pvt Ltd.
07.2018 - 12.2019
Sai Vidya Institute of Technology - Bachelors of Engineering, Electrical, Electronics Engineering Technologies
04.2001 -
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