RAJATH RAO R
Senior Audio Visual Engg
Summary
Audio & Visual Senior Engg PROFILE Goal-driven and accomplished Senior Project Engineer with over 4 years of proven track record of delivering exceptional results. Able to handle Av equipment from an innovative and tactical perspective.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
12
12
Certifications
6
6
Languages
Work History
Customer Support Engineer
Velocis
Bangalore
02.2022 - Current
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Partnered with customers, end-users and resellers to implement strategies and solutions.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Trained customers to use and maintain equipment to reduce service issues.
- Answered incoming support inquiries via chat, phone and email.
- Patched software and installed new versions to eliminate security problems and protect data.
AV Senior Project Engineer
Online Instruments India Pvt Ltd
Bangalore
05.2020 - 01.2022
- Created and managed multiple projects simultaneously (Amazon Project), including scope, strategy and critical paths, that spanned up to 12 months and completed them up to 1 month early
- Prepared and conducted Customer Presentations, Program Reviews, IPT Meetings, status reports, and weekly telecom for internal and external customers
- Developed and implemented preventive actions that increased on-target accuracy by 36%
- Managed multiple suppliers and priorities to coordinate production efforts, resolve issues, and improve business relations
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-to-day duties accurately and efficiently.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
AV Senior Project Engineer
Online Instruments India Pvt Ltd
Bangalore
05.2019 - 05.2020
- Recommend measures to improve work procedures and employee performance to increase the quality of services and job performance
- Works closely with the rest of the IT organization on coordinating staffing for events, and meetings requiring additional IT/AV assistance
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Helps establish standards to be maintained across the enterprise environment
- Flexibility to respond to a range of different work situations
- Leads upgrades and installations of AV and collaboration systems
- Responsibility to own and deliver high quality, smooth and efficient video telepresence, teleconference, and AX interfaces
- Committed to delivering high levels of customer service
AV Project Engineer
Online Instruments India Pvt Ltd
Bangalore
05.2018 - 05.2019
- Provide engineering support to Video Conferencing equipment performing daily checks, upgrading as planned, and providing logistical support for large meetings
- Performs setups, tests, adjustments, operations, and shutdowns of equipment in support of
- Volunteerism
- AV/VTC sessions
- Communicate and document the accurate status of work in progress and complete with the manager, team members, and customers
- Provide escalation support and triage of various audiovisual video and teleconference equipment and provide user training of the same
- Working knowledge of operating and maintaining DSPs, codecs, and cloud videoconferencing
- Perform analysis, diagnosis, and resolution of end-user issues and problems, escalating issues internally or with support vendors when necessary
- Resolves system operational problems by troubleshooting and performing fault isolation
AV Project Technician
Online Instruments India Pvt Ltd
Bangalore
05.2017 - 05.2018
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked with customers to understand needs and provide excellent service.
- Handled calls per day to address customer inquiries and concerns.
CCTV
LC Technology
Bangalore
02.2013 - 04.2017
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Maintained televising equipment in good operating condition by adjusting, cleaning and performing minor repairs.
- Supplied extracts from CCTV recordings to maintain records.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Aided in displaying and exhibiting CCTV services to interested parties.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Deployed televising equipment and conducted inspections by directing movement of unit through premises and adjusting camera to diagnose problems.
Education
10th -
Mitra High School
07.2008 - 05.2011
Phone - undefined
07.2011 - 06.2014
Diploma - Ms Office
CSEC
08.2014 - 09.2014
Diploma in Audio Engineer - Audio Visual
Alison
India 02.2022 - 02.2022
Skills
Developing project plans
Project timeline compliance
Project leadership
Certification
Audio Specialist, Kramer
HOBBIES
- Backpacking in new countries
- Listening to music
- Volunteerism
Timeline
Tessera Core 101 , Biamp
03-2022
Diploma in Audio Engineer - Audio Visual
Alison
02.2022 - 02.2022
AV Technologist, AVIXA
02-2022
Audio Essential , AVIXA
02-2022
Pepping Cable On Site , AVIXA
02-2022
Content Production & Streaming Power, AVIXA
02-2022
Customer Support Engineer
Velocis
02.2022 - Current
Audio Certificate Crestron
01-2022
Core Certificate CTI- CCT, Crestron
01-2022
Global Deployment PSNI -Global Alliance
11-2021
Audio Specialist, Kramer
06-2020
Av Over IP
06-2020
Control System
06-2020
AV Specialist
06-2020
AV Senior Project Engineer
Online Instruments India Pvt Ltd
05.2020 - 01.2022
AV Senior Project Engineer
Online Instruments India Pvt Ltd
05.2019 - 05.2020
AV Project Engineer
Online Instruments India Pvt Ltd
05.2018 - 05.2019
AV Project Technician
Online Instruments India Pvt Ltd
05.2017 - 05.2018
Diploma - Ms Office
CSEC
08.2014 - 09.2014
CCTV
LC Technology
02.2013 - 04.2017
Phone - undefined
07.2011 - 06.2014
10th -
Mitra High School
07.2008 - 05.2011