RAJAT KRISHNA TRIPATHI
Summary
I aspire to secure a position that allows me to apply my extensive experience and employ creative problem-solving and lean management skills to improve the company's productivity and foster growth, thereby significantly enhancing my own skillset.
Overview
12
12
years of professional experience
Work History
Network Analyst - Google Youtube NOC
TCS
05.2022 - Current
- Utilizing process data to generate reports and articulate ideas and viewpoints to senior management
- Adapting workflow to meet business needs
- Monitoring system performance to identify issues/errors and inefficiencies & take appropriate actions
- Troubleshooting various devices such as Evertz01 & Evertz02 and Switches
- Analyzing root causes of reported, escalated and recurrent network problems
- Implemented preventative action to minimize disruption to users caused by network malfunctions
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Shift Manager - Actifio Inc
TCS
11.2020 - 04.2022
- Oversaw a team of 11 associates to perform L1 & L2 activity for managed backup services
- Responsible for Smooth Operational Delivery
- Daily customer connect to review the day-to-day performance of the team
- Handling Monthly Business Review with customer
- Managing MIM calls
- Sharing Daily LOB, Weekly & Monthly Performance reports to the Stakeholders & preparing Team Roster
Team Lead & SDM - Earthlink Repair & Windstream
TCS
05.2019 - 09.2020
- Oversaw a team of 16 associates to perform L1 & L1.5 activity for data & voice issues
- Tracking, reviewing & revising project activities to ensure deliverables met objectives
- Daily customer connect to review the day-to-day performance of the team
- Handling Weekly & Monthly Business Review with customer
- Coordinating with customer to gather requirements and managing expectations
- Sharing various reports with the internal stakeholders
- Managing quarterly audits with internal stakeholders
- Involved in Resource & Change Management
Quality Analyst - Earthlink Repair & Windstream
TCS
01.2017 - 04.2019
- Responsible for improving the overall quality of the project
- Monitoring Calls & assess associate's performance
- Create, review & implement SOPs
- Handling client calls
Repair Technician - Earthlink Repair
TCS
09.2015 - 12.2016
- Responsible for managing C-SAT & NPS scores & Handling SME calls
- Taking customer's query and creating tickets in Remedy One/providing ticket status
- Troubleshooting on Mux 2820, Core Router Cisco and Adtran, Metaswitches for data & Voice issues
Technical Sales Executive
Iyogi Technical Services
08.2014 - 09.2015
- Job profile included selling Microsoft Products and different types of antivirus.
Account Executive - Payables and Receivables
WIPRO
09.2013 - 03.2014
- Job Profile included collecting unpaid balances from the customers
Account Executive - Payables and Receivables
RMS - IQOR
06.2011 - 05.2012
- Job profile included collecting unpaid balances from the customers
Education
Bachelor of Commerce - Business And Accounting
University of Delhi
New Delhi05.2011
Senior Secondary -
GBSS School
Mori Gate 1, Delhi05.2007
Higher Secondary -
GBSS School
Mori Gate, 1, Delhi05.2005
Skills
- Team Management
- Resource Management
- Client Management
- Queue Management
- Leadership
- Staff Training
- Remote Access Support
Accomplishments
- CERTIFICATIONS:
- Certificate in German Language
- ITIL Trained
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Network Analyst - Google Youtube NOC
TCS
05.2022 - Current
Shift Manager - Actifio Inc
TCS
11.2020 - 04.2022
Team Lead & SDM - Earthlink Repair & Windstream
TCS
05.2019 - 09.2020
Quality Analyst - Earthlink Repair & Windstream
TCS
01.2017 - 04.2019
Repair Technician - Earthlink Repair
TCS
09.2015 - 12.2016
Technical Sales Executive
Iyogi Technical Services
08.2014 - 09.2015
Account Executive - Payables and Receivables
WIPRO
09.2013 - 03.2014
Account Executive - Payables and Receivables
RMS - IQOR
06.2011 - 05.2012
Bachelor of Commerce - Business And Accounting
University of Delhi
Senior Secondary -
GBSS School
Higher Secondary -
GBSS School
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