Rajat Kumar Kar PMP®

• Work with business stakeholders to understand needs, prioritize projects, and define clear requirements for technology partners for products owned.
• Contribute to the overall product roadmap (primarily Communications Migration currently) and translate business/customer needs to create features, user stories, and acceptance criteria, for owned products and capabilities.
• Execute upon roadmap in partnership with multiple scrum teams.
• Assess KPIs to track performance of communications leveraging the relevant system(s) of record.
• Drive collaborative spirit when working with technology, business stakeholders, and key partners across the Enterprise through frequent and open communication.
• Create solutions to complex technical challenges across various platforms, systems of record, and teams, to deliver scalable and innovative capabilities.
• Maintain awareness of competitive landscape and industry trends.

• Managing UAT, PIV for large scale projects that impact front-end, user-focused applications with focus on Global consumer and corporate on-boarding portfolio
• Preparing SoP, Test documentation and tracking and monitoring defects that arise during various phases of project
• End-To-End process simplification & digitization across global markets ensuring compliance with requirements of Enterprise-wide Operational policies
• Forging strong relationships with various internal business partners, technical partners and vendors

Projects(Existing/ Completed) :

• Portfolio migration: Manage migration from charge to lending portfolio for Norway market as part of regulatory requirement leading to addition of 250 MM USD of savings

• Manage and drive operational projects while aligning with all necessary requirements using change management tools like JIRA, Confluence, MS Office suite
• Develop and maintain detailed project plans, design, schedules, resource plans and status
• Updating senior leadership through periodic scheduled interactions about project risks, progress and dependencies
• Collaborate with Operations, Vendors, Technologies and Business Partners to discuss and resolve implementation issues
• Support Internal and External Audits with evidence required

Projects(Existing/ Completed) :

• Platform migration: Manage migration for onboarding portfolio (GNASP to GCAP to GO2) as part of a multi-million project for the market from Legacy to point of Arrival
• Project Rolling Stone: Bringing the Instant Digital Credit experience capability in market for David Jones in store lending products leading to very high exponential revenue growth for the Business
• Instant Connect: Introducing capability to contact customers within 15 minutes leading to 500 BPS increase in approval rates by reducing approval turn around time by ~2 days with a business revenue of USD 1MM

• Planning User Acceptance Testing (UAT) activities that impact front-end, user-focused applications with focus on migrating US, ANZ, Hong Kong platform migration
• Preparing test documentation and tracking and monitoring defects that arise during UAT, and seeing them through to resolution
• End-To-End process simplification & digitization across global markets ensuring compliance with requirements of Enterprise-wide Operational policies
• Forging strong relationships with various internal business partners, technical partners and vendors

• Act as Project Subject Matter Expert for Process implementation related activities pertaining to US consumer and small business servicing
• Support process transition from US to India Ops contact center for multiple processes
• Formulate and Analyze large data sets at market levels to drive process improvements with significant positive impact to customer and employee
• Mentor CCPs on multiple operational tools to ensure smooth application processing
• Process card applications in timely and comprehensive manner for US Consumer market