Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rajbha Malik

Rajbha Malik

Surendranagar

Summary

Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity.

Overview

5
5
years of professional experience

Work History

Freelancer

FREELANCER
Surendranagar
04.2023 - Current
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Tested new features released by major search engines prior to public release.
  • Researched current trends in the search engine industry and recommended changes accordingly.
  • Created comprehensive documentation outlining the process used in conducting evaluations.
  • Reviewed existing documents and identified areas that require further annotation or clarification.
  • Maintained detailed records of all data annotations performed to facilitate future analysis and reporting activities.
  • Performed quality control checks on annotated datasets before releasing them into production environments.
  • Worked closely with project managers to develop timelines for completing data annotation tasks within specified deadlines.
  • Analyzed customer feedback surveys to identify potential improvements in the data annotation process.
  • Maintained up-to-date knowledge about changes in algorithms of major search engines.
  • Implemented A and B testing methods to optimize performance across multiple channels.
  • Reviewed social media accounts for compliance with company policies and procedures.

Team Leader

BAJAJ ALLIANZ LIFE INSUARANCE COMPANY
Ahmedabad
10.2022 - 03.2023
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Credit Card Officer

HDFC BANK
Ahmedabad
12.2019 - 09.2022
  • Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
  • Maintained up-to-date knowledge of applicable rules, regulations, policies and procedures related to credit cards.
  • Monitored daily performance metrics such as average handle time, first contact resolution rate, ensuring team goals were met.
  • Built relationships with clients by providing excellent customer service and support.
  • Identified opportunities for cross-selling additional products or services based on customer needs.
  • Executed compliance requirements such as KYC and AML checks prior to onboarding new customers.
  • Provided customers with information on banking products and services.
  • Resolved customer complaints in a timely manner while maintaining high standards of service.

Education

Bachelor of Arts - Language Arts Education

BABA SAHEB AMBEDKAR OPEN UNIVERSITY
Ahmedabad, GJ
07-2017

Bachelor of Science - Not Completed Due To Health Issue

GUJARAT COLLEGE
Ahmedabad, GJ
01-2014

Skills

  • Text annotation proficiency
  • Image annotation expertise
  • Data labeling accuracy
  • Video annotation capabilities
  • Data transcription
  • Audio Transcription
  • Data Entry
  • Active Listening
  • Goal Setting
  • Email communications
  • Self Motivation
  • Team building
  • Time management abilities
  • Task Prioritization
  • Problem-solving aptitude
  • Analytical Thinking
  • Relationship Building
  • Teamwork and Collaboration
  • Microsoft Excel
  • Problem-Solving
  • Adaptability
  • Maintains confidentiality
  • Social Media Monitoring
  • Content evaluation
  • Team Leadership

Languages

Hindi
First Language
English
Advanced (C1)
C1
Gujarati
Proficient (C2)
C2

Timeline

Freelancer

FREELANCER
04.2023 - Current

Team Leader

BAJAJ ALLIANZ LIFE INSUARANCE COMPANY
10.2022 - 03.2023

Credit Card Officer

HDFC BANK
12.2019 - 09.2022

Bachelor of Arts - Language Arts Education

BABA SAHEB AMBEDKAR OPEN UNIVERSITY

Bachelor of Science - Not Completed Due To Health Issue

GUJARAT COLLEGE

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Rajbha Malik