Rajdeep Maity

• Knowledge of Mac OS operating systems.
• Knowledge of Chrome OS
• Knowledge of Basic Trouble shooting Of LInux Machine
• Knowledge of trouble shooting in Windows,Mac,Chrome os.
• Knowledge of chrome remote desktop(Chromoting)
• Cloudtop access.
• Handling Various issues of Uber and Google Vendors and clients.

Educated end-users on how to use applications.

• Learned new skills and applications as necessary.

• Troubleshot client issues and escalated tickets if

needed or placed a service call if the matter was

identified as a hardware concern; followed-up with

clients to ensure satisfaction with action taken.

• Managed documented work logs on average of 35-40 a day, followed up for resolution of solution offered at point of incoming call. Escalate call to the SME if 1st level solution did not resolve issue.

• Authored and maintained documentation/specifications, including technical guides and troubleshooting information.

• Achieved extremely high level of customer

satisfaction through timely mitigation and resolution

of issues.

• Provided first level remote support.

• Performed remote installations, upgrades, and

repairs using phone, online chat, and remote

desktop software

• Performed network setup and troubleshooting.

• G-Suite troubleshooting and guidance to users

• Strong knowledge of working in Jira ticketing tool as

well