Rajdeep Samantray

Played a pivotal role in ensuring the success and satisfaction of our enterprise clients during their pilot phase. Responsible for managing a portfolio of enterprise accounts worth $150K, guiding them through the onboarding process, and providing ongoing support and training to ensure they fully leverage the capabilities of our platform. My primary objectives included:

• Training enterprise clients on the features and functionalities of our platform
• Addressing any concerns or issues raised by clients during the pilot phase
• Conducting regular business reviews with CHROs and CEOs to showcase the ROI of our platform
• Collaborating with the sales team to facilitate the conversion of pilot accounts into annual subscriptions
• Converted 80% of all Pilot enterprise accounts assigned from the earlier conversion rate for enterprise accounts of 20%.
• Building strong, long-lasting relationships with key stakeholders within client organizations
• Conducting happy hours(Q/A & FAQs sessions) for HRBPs at client's organizations
• Orchestrated and managed the Customer Power Hour event, a pivotal initiative aimed at fostering engagement and knowledge-sharing among existing pilot customers and prospective clients.
• Coordinated and facilitated fire-side chat style webinar sessions, featuring esteemed customer champions sharing their experiences, challenges, and successes with our product, Amber.
• Collaborated with internal stakeholders to identify suitable customer champions and topics for discussion, ensuring sessions were insightful and relevant to attendees.
• Leveraged the Customer Power Hour as a platform to showcase real-world use cases, address customer concerns, and highlight the tangible benefits of our product to potential clients.
• Also, worked on multiple projects to improve internal processes

• Screening high quality commercial leads through inbound enquiries, campaign lead qualification, and pro-active lead generation in multiple commodities and sectors like power & renewables, metals & mining, Oil & Gas, Chemicals for the entire APAC region.
• Proficiently performing research and analysis, as well as able to provide solid business judgment to derive answers in situations where data is not easily available or explicitly
  published.
• Develop a pipeline of viable opportunities and effectively manage the pipeline with the sales team, including timely follow up of all leads and advancing leads through selling process to close.
• Helped closed long-term agreements with new clients in assigned territory.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Compiled product and customer data to generate informed profit projections.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.

• Grow and increase adoption of our strategic customers by increasing business value delivered through Birdeye.
• Drive platform adoption and offer best practice tips to help clients effectively meet their requirements and standards of their online reputation management.
• Performing regular ‘Client Success Reviews’ and account strategy discussions to develop comprehensive action plan for client’s success.
• Establish relationships with key executives and decision-makers and participate in customer’s internal meetings to gain insights for recommending valuable and actionable solutions.
• Influence the mindset of customers by challenging the status quo and constantly delivering innovation to grow our customer’s business.
• Dealing with retention discussions and making sure that Client sees the value and understands the ROI to continue the subscription.
• Handling renewals and finding opportunities for upsell and converting them.
• Work together with Sales and Solution Engineering teams to engage with customers, focus on risk assessment, develop risk mitigation strategies, and bring best practices to the customer to set them up for success.
• Performing research and analysis on client accounts to manage and predict success health score.
• Accurately forecast churn and engage managers / business development consultants to avoid defection

• Onboarding new clients, managing their entire account and help them with product trainings, implementing their accounts and understanding their needs.
• Drive platform adoption and offer best practice tips to help clients effectively meet their business goals.
• Performing regular ‘Client Success Reviews’ and account strategy discussions to develop comprehensive action plan for client’s success.
• Performing research and analysis on client accounts to manage and predict success health score.
• Collaborate with the Sales team to introduce new features and opportunities to clients to make sure they are getting best return on their investment and in turn helping my
organization with client retention.
• Collaborating with cross-functional partners including Client Success, Post Sales, Product and Technology.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Functioned as a team leader in group projects, delegating tasks and providing feedback.
• Assisting and providing help onsite during client’s events.
• Deliver product presentations, provide insightful business answers to over 80+
Companies in the U.S.A (Event and Marketing Directors, Event Planners, Third Party Digital Planners, Integration specialists, Onsite teams for events) on Cvent.

• Solving Hardware queries.
• Resolving Software problems.
• Provide customers with product and service information.
• Provided on-the-job training for new employees on:
  o Call Handling
  o Understanding products and process

• Reporting to Accounting package of NIC Employees Co-operative Thrift & Credit Society Ltd.
• Helping the team with networking and hardware setup
• Fixing software issues

• Handling customer queries
• Maintaining good relationships with new and existing customers.
• Provide customers with product and service information.
• Maintaining customer profiles and follow up with customers.
• Identify, research, and resolve customer issues.
• Complete call logs and reports.
• Provided on-the-job training for new employees on Call Handling, improvising client handling and communication skills