RAJDEEP SHARMA

• ~270 resources between India and Philippines;
• Wide experience in managing cross-functional delivery in a multi-site environment in offshore locations such as India & Philippines focusing on developing & executing operational strategies to achieve critical goals including revenue and margins, customer satisfaction, business expansions and growth, etc.
• Leading Service Delivery and Operations for Medical Devices and Pharma Services clients.
• Responsible for creation and execution of end to end delivery strategy, cost optimization, scope expansion and business growth; managed operations and delivery of 2 medical device
• Achieved delivery drive account revenue increase of $300k quarterly in the 1 year. with highest operating margin in the department.
• Championed multiple process improvement initiatives involving text analytics to improve timely regulatory report submission, automation of workload assignments and case triaging to prevent late inter-department hand offs and implementation of Quality audit tools for Medical Device Post Market Surveillance space specifically on Product Quality Complaint Handling processes.

• Resources managed 120+
• Wide experience in managing cross-functional delivery in a multi-site environment in offshore locations such as India & Philippines focusing on developing & executing operational strategies to achieve critical goals. Front leaded Intake Booking DE and QC.
• Being one of the primary point of contact, responsible for monitoring the projects closely throughout the engagement with clients and keep a close contact with project leads at client site.
• Managed the Workflow management for all the cases received on a daily basis
• Strategizing on for case allocation and ensure for the completion of due cases for the team are completed, maintaining client agreed SLAs.
• Maintaining the team’s performance and with indivual and discussing the metrics on monthly basis.
• Wide experience on data migration from one database to other. Successfully have had cleared backlog of 2.5lkh cases in a span of 6 months and maintained 85% quality.
• Perform trending and root cause analysis of quality issues as and when required.
• Function as internal trainer/ Subject matter expert, prn for client specific training’s and cascading same for to the team.

• Resources Managed 20
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Cultivated positive relationships with clients to deliver timely .
• Managing 4 projects single handed of Medical Information Call Center inclusive of AE,PQC and MI inquiries.
• Project the daily and weekly dashboards for call tracking, responsible for tracking of cases received via emails, faxes, inbound and outbound calls as well as responsible for case allocation, perform random QC for the calls to maintain the quality as per agreed SLA.
• Worked in RFP preparation, and presented the capabilities to multiple client and had successfully converted 2 new scope of business for organization.
• Had drafted SOP and PMP for the projects and ensured the execution was done successfully.

• Being a indiviual contributor have had worked on fullscope for Clinical Trial. ICSR, Literature, E2B, Legal, Poison Control, cases etc.
• Had worked on the UAT for auto narrative generation.
• Receive and document incoming telephone calls or faxes from investigative sites or other sources reporting AEs, serious adverse events (SAEs) and spontaneous events; collect, track required data and enter into safety database, if applicable; follow up with sites to obtain missing data as required.
• Process data according to applicable regulations and guidelines, SOPs, and project requirements.
• Create complete, accurate and succinct narratives adhering to established project template. Establish and maintain a thorough understanding of project protocol, budget and scope of work (SOW) for assigned projects; set up and maintain project materials such as project files, forms, templates, databases and work-flow.
• Provide regular reports to overall project manager and department management on project metrics, SOW changes, client requests or concerns; communicate and document project issues to project team members and department management in a timely manner; with guidance, complete regulatory reports.
  Responsible for intake, booking and data entry for Clinical trial cases, currently handling 8 protocols.
  Responsible for creating source document from the various client specific tools, e.g. (Inform 6.1, Medidata Rave).
• Responsible for QC of post-marketing cases.
  Handling of Query follow up for Clinical trials and Post marketing cases Mentor less experienced/new team members.
• Responsible for attending client call and cascading the updates to the team. Responsible for Case Allocation.

• Journey from Drug Safey Associate to Associate Team Lead.
• Managed a team of 50+
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Conducted regular reviews of operations and identified areas for improvement.
• Being a individual contributor have had worked on ICSR, Literature, E2B, Legal, Poison Control, MLM cases etc.
• Worked on RFP preparation, providing presentation to the customers from different pharma industry.

Sales Process
Cold calling and converting to sale call Perform outbound call.
Handling of Big 6 energy suppliers
Comparing the prices of customers for Gas and Electrictiy