Rajdeep Shrivas
Bhopal
Summary
Results-driven professional with 8+ years of experience seeking a challenging role in a progressive organization. Highly motivated, adaptable, and skilled in building strong relationships. Proven ability to work independently, learn quickly, and drive success in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ERP Integration Specialist
Datwyler IT Services India LLP
Pune
08.2021 - 06.2024
- Primary technical contact for EDI, Gathered the required technical details from trading partners & Provided them necessary details for initial setups.
- Worked on multiple projects synchronously and delivered the output on or before Deadline.
- Created Logical System & carried different tests for Inbound & Outbound messages.
- Created trading partner integration SAP MM (Version ECC 6.0) & Data mapping Tool by Virtimo Called, Inubit, for Business Integration, Data mapping and Maintaining Existing Partner's.
- Created mapping for Incoming and Outgoing messages (IDOCs) & converted into required standards such as EDIFACT, ANSI x-12 & XML etc
- Performed Root cause analysis and fixed the IDOC issues for missing quantities, missing partner profiles.
- Closely observing the live traffic for data errors connection errors and taking necessary steps to sort the issues.
- Taking customer requirements about the project, Project Billing Estimation, and Time
- Working on Service now for Change request and Incidents for the ongoing issues
- Working as mediator between different Customers ( Companies) for the EDI exchange process, working with invoices, orders and Order Responses.
- Taking care of Timely deliveries of the projects and sync between technical teams and sales representatives
- Provided recommendations to IT supervisor and sales department head on ways to optimize existing software programs and business processes.
- Acted effectively as point-of-contact on status of EDI transactions from internal & external customers.
- Developed & prepared SOP for EDI for internal use & Maintained the SharePoint for tracking the project informations.
- Online Catalogue (OCI) – Coordinated with various customers & created users to access the web-shop via Internet.
- Worked on different platforms like Ariba, Hybris & Coupa for user configuration.
- Configured users in Hybirs with given specifications and tested their access to the webshop.
- Offline Catalogue (BMECat 1.2) – Worked on ProductsUp platform to create an industry standard BMECat 1.2 for our customers.
- Provided the catalogue with expected quality & product specifications (Eclass/UNSPSC) with required versions.
- Worked on different portals to upload the catalogue
- Ex – Hubwoo, Simple Systems, Mercateo, BeNeering, Meplato.
- Maintained accurate documentation regarding all aspects of the integration process.
- Developed and implemented integration strategies between multiple systems.
Applications/Integrations Specialist
Centiro Solutions Pvt Ltd
10.2018 - 08.2021
- Working on database through MySQL queries & internal Build Tools
- Handling & managing Mission Critical applications for customers like IKEA, DHL, NIKE, Etc
- Follow-up/ update ticket for every call to ensure timely closure maintaining the agreed SLA using BMC remedy and Service Now.
- Working with different Change request, Incident management, Problem management etc, based on ITIL framework, and tackling day to day instances with same.
- Analyzing cases where issues/process violation have appeared, tracking and reporting them further.
- Representation of statistical data during service review meetings.
- Knowledge Management – Sharing of knowledge with the peers for self and team development.
- Experience of working with EDIs and other customer specific transactional files for the order fulfillment journey.
- Working with logistics-based EDI exchanges, sending & receiving EDIs and status files in JSON and XML
- Involvement in ongoing projects, monitoring progress and ensuring quality assurance throughout the project.
- Identify opportunities for improvement by looking into details, Action plan & agree with stakeholders and contribute in its implementation.
- Delivering the complex/big Integrations by developing presentable feature in each sprint & understanding the customer requirements.
- Effectively Collaborated with customers, developers, UX designers, Solution architect, and system administrators to gather, analyze and validate requirements & application designs.
- Facilitating meetings like planning, daily, retrospective, apart from this actively support in estimation and backlog refinement.
- Working with tools attached to product such as Graylog for log management, SOAP for testing the suits, Postman for the testing out the APIs.
- Researched and analyzed customer feedback to identify areas of improvement.
System Engineer
Tech Mahindra Ltd.
Pune
07.2017 - 09.2018
- AT&T (American Telephone & Telegraph) is the world's largest telecommunications company
- AT&T is also the second largest provider of mobile telephone services and the largest provider of fixed telephone services in the United States
- This is the Main component of HP (formerly Mercury) Business Availability Center (BAC) suite
- This Component contains the main data store and reporting services for application availability and performance monitoring data
- This provides application business process monitoring
- This is synthetic transaction monitoring for HTTP and many HTTP based applications
- Once checked application health check, it provides availability and performance data, alert and reports
- It is available for all HTTP based application and possible for many Non-Web based application also
- This is synthetic transaction monitoring for application
- It provides application availability and performance data
- This is agent less monitoring
- It simulates end user web transactions
- Proactively monitors application, performance and availability in real time from end user perspective so that to resolve the issue before customer experience it
- Having technical understanding of tool (HP-BSM/HP-RUM), end-to-end architecture
- Working on service requests on HP-PPM ticketing tool
- Creating Manual reports for the various clients for their daily application performance
- Taking requirement, Implementation, upgrading environment, and maintenance for whole HPBSM architecture
- Experience in handling various clients, understanding their requirements and executing accordingly
- Handling both Mission Critical and Non-Mission Applications
- Handing priority Clients and understanding the criticality of the applications
- Knowledge of VUGEN scripting.
Associate System Engineer
Tech Mahindra Ltd.
Mumbai
07.2016 - 06.2017
- Millicom offers a range of digital services to over 45 million customers under the “TIGO” brand in fifteen emerging markets as well as ecommerce sites across Africa and Latin America
- They offer mobile phone services, cable, broadband, e-commerce and other media
- We support mobile phone services in Africa region (countries include Ghana, DRC, CHAD, Rwanda, Tanzania, Senegal) Majorly involved in Incident, Change, Problem and Transition Management across Non-billing and VAS domain.
- Responsible for providing the support in L2 level depending on the priority of the issues to meet client’s SLA.
- Involved in 50+ (UNIX, Windows) applications across six countries
- Knowledge about analyzing and investigating defects and faults, tracing them until final resolution to satisfy client’s requirements.
- Knowledge about Configuration and maintenance of the scheduled tasks like Housekeeping activities, Thread dumps, log files backup etc
- Troubleshooting issues of WebLogic with respect to server health, taking threads dumps and configuration of Data Source.
- Management of deployment and Outages on the complete IT Infrastructure of the client.
- This involved identifying the root cause with Server/Database/Application/up streams/down streams, identifying the clients affected
- Knowledge about application start/stop, client-server architecture and complete log analysis
- Experience in Production deployments on windows, UNIX and Oracle web logic (Middleware SOA/OSB) platforms Server Performance Tuning through parameters on WebLogic, thread Dump analysis when server crashed unevenly.
- Proactively worked with other teams like Oracle DBA team, UNIX team & Network team for maintaining the WebLogic server environment and resolving issues on time.
- Interface with the 1st line support, SMSC, OCS, Infrastructure, Vendor, SME team, Users, Client team as and when required ensuring the smooth operations
- Co-ordination with client’s testing team and work on requirements collectively
- Preparing KMS documents for different applications and transferring knowledge to other team members
- Proactively evaluate server application health and performance levels and provide status reporting
- Providing technical understanding and support to customer's queries
- Performing Health Check of all the applications on daily basis
- Working on service requests on BMC remedy tool.
Associate System Engineer
Tech Mahindra Ltd.
Chandigarh
02.2016 - 06.2016
- Windows Administration certified (Windows server 2008, 2008 R2, 2012, 2012 R2, AD, DNS, DHCP).
- Network trained (CISCO Routers and Switches)
- Performing Installation, Configuration and Monitoring.
- Management of IT Infrastructure.
- Tech Mahindra Certified Infrastructure Support Professional (TCISP).
Education
Bachelor's of Computer Application - Computer And Information Sciences
NRI Group
BhopalSkills
- Products-up for Catalogue Development
- Hybris, Ariba, Coupa
- OCI & cXML punchouts
- SAP MM, P2P, E-Procurement
- API Integrations
- ITIL v4 Certified - SR, CR, PR, IM
- Ticketing tools - Service now, JIRA, HP-PPM, BMC Remedy
- HP-BSM, HP-RUM (BAC Suite)
- SOAP
- Postman
- Rest API
- MYSQL, Heidi SQL
- L1/L2/L3 Application Support & Production Support
Accomplishments
- Got Best Helping hand award during IMS training.
- Merit Certificates in C/C++ debugging, Extempore, Solo Dance, in “Oorja” 2k13 held at N.R.I. group of Institutions Got first in Collage making Competition
- Multiple appreciations from customer and Higher management for handling issues efficiently.
- Active member of Cultural Committee “Tarkash”, Organizing and Executing different Event happening around Campus.
Contact
+91 83053 22232, +91 95750 48928
Personal Information
Date of Birth: 26 June 2024
Father’s Name: Rajendra Shrivas
Native Place: Bhopal, MP
Current Location: Pune, MH
Certification
- ITIL V4 Certified by AXELOS GBLOBAL BEST PRACTICES - Certificate no - GR671092787RS
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Passionate about 'Sound', from sound of breeze to electronically produced music.
Timeline
ERP Integration Specialist
Datwyler IT Services India LLP
08.2021 - 06.2024
Applications/Integrations Specialist
Centiro Solutions Pvt Ltd
10.2018 - 08.2021
System Engineer
Tech Mahindra Ltd.
07.2017 - 09.2018
Associate System Engineer
Tech Mahindra Ltd.
07.2016 - 06.2017
Associate System Engineer
Tech Mahindra Ltd.
02.2016 - 06.2016
Bachelor's of Computer Application - Computer And Information Sciences
NRI Group
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