Rajdeep Singh
Client Success | MBA - Marketing & Finance | St. Xavier's Calcutta | Marketing Communication & Business Management | Fintech
Pune,MH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
Certifications
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Client Success Specialist
Karza Technologies
Mumbai
05.2020 - Current
- Regular updates to clients on progress of customer service projects and campaigns.
- Coordinate internal projects and determine best utilization of resources.
- Develop open and effective channels of communication with each client.
- Encourage revenue growth by inspiring clients to purchase accessories and additional services.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Reviewed products and user documentation to assess compliance with client success processes.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
Customer Service Executive
HSBC Bank, Kolkata
08.2016 - 05.2018
- Served as direct link and primary point of contact between bank and clients to effectively manage pipeline of loans through origination process.
- Accurate and timely updates to Lending Operating System screens as required.
- Direct internal communication with the Underwriting and Closing groups regarding various tasks & conditions to keep the loan moving forward.
- Directed a team of support executives to enhance across-the-board customer support and better meet company service demands
Business Development Manager
HDFC Life
Kharagpur, West Bengal
09.2015 - 03.2016
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Supported marketing teams, creating, deploying and optimizing campaigns for insurance and finance clients.
Education
MBA/PGDM - Marketing & Finance
Sri Balaji University
Pune 06.2018 - 06.2020
Bachelor of Commerce - Marketing Management
St. Xaviers College
Kolkata 06.2011 - 09.2014
Skills
Client account management
Communications management
Product Marketing
Data Analytics
Up-selling and cross-selling techniques
Business growth strategies
Marketing Management
Quality Management
Accomplishments
- Achieved recognition for process streamlining through effectively helping with process improvement planning.
- Used Microsoft Excel to develop Seller Data Analysis for Ecommerce clients.
- Documented and resolved automated ticketing which led to better tracking of issues by the client.
- Resolved product issue through consumer testing.
- Explained the features of Fintech products to clients, which enabled them to utilize all key functionality and best understand the product's value.
Certification
Client Relationship Management(CRM) & Public Relations
Timeline
Client Success Specialist
Karza Technologies
05.2020 - Current
MBA/PGDM - Marketing & Finance
Sri Balaji University
06.2018 - 06.2020
Customer Service Executive
HSBC Bank, Kolkata
08.2016 - 05.2018
Business Development Manager
HDFC Life
09.2015 - 03.2016
Bachelor of Commerce - Marketing Management
St. Xaviers College
06.2011 - 09.2014