Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
PERSONAL DETAILS
Timeline
Generic
RAJDEEP SINGH
Open To Work

RAJDEEP SINGH

Team leader
DL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Team Leader - P&C OperationsClaims Adjudication AssociateSubject Matter Expert (Citrix Process)Process Associate (Citrix Process) I

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: DL, INGreater Noida, UPGurgaon, HR
Open to relocation: Yes

Salary Range

₹1200000/yr - ₹1500000/yr

Important To Me

Team Building / Company RetreatsCareer advancementFlexible work hoursPersonal development programsWork-life balanceWork from home option

Summary

Dynamic and results-oriented Team Leader and aspiring Assistant Manager with over 11 years of progressive expertise in Property & Casualty (P&C) insurance operations. Proven track record in leading high-performing teams, optimizing processes, and consistently surpassing SLA and quality benchmarks. Expertise includes team leadership, process improvement, data analytics, and cross-functional collaboration. Recognized for leveraging advanced insurance technology and cultivating strong client relationships to drive operational excellence in fast-paced environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Team Leader - P&C Operations

COGNEESOL
11.2013 - Current
  • Supervise multiple teams (45+ associates) handling Personal Lines, Commercial Lines, and Specialty P&C products; ensure SLA and quality compliance across operations.
  • Develop operational strategies, oversee resource allocation, and contribute to annual budget planning to enhance efficiency and customer satisfaction.
  • Drive process optimization and lead digital transformation projects, including SOP standardization and system upgrades.
  • Deliver internal training, mentor new leaders, and address high-complexity escalations and client concerns.
  • Oversee end-to-end claims and policy administration (endorsements, renewals, cancellations, complex claim resolution) with 95%+ accuracy.
  • Manage client portfolios, build enduring client partnerships, and address operational risks and regulatory compliance.
  • Lead analytics and reporting using advanced Excel, providing actionable business insights.
  • Key Achievements:
  • Awarded "Inspiring Team Leader" (2023) for exceptional leadership and team development.
  • Lean Certified (2025); implemented Lean Dashboard for operational insights.
  • Led SOP Standardization Project, optimizing New Business operations with onshore client.
  • Improved team productivity by 15% and reduced attrition via targeted team building and process interventions.
  • Certification of completion of Insurer value chain: Policy Administration - 1st division from The Institutes (2024-03-25)
  • Career Progression at COGNEESOL:
  • Under Future Leader Development Program (FLDP) - Present: Training in business strategy, P&L management, advanced analytics, and client acquisition.
  • Team Leader - Operations (2021-04 - Present)
  • Assistant Team Leader (2018-07 - 2021-04)
  • Senior Process Associate (2015-12 - 2018-07)
  • Process Associate (2013-11 - 2015-12)

Claims Adjudication Associate

UNITED HEALTH GROUP
05.2011 - 10.2013
  • Processed and adjudicated healthcare insurance claims for medical providers in accordance with regulatory guidelines.
  • Ensured claims processing accuracy (98%+ target) and maintained turnaround times and SLA compliance.
  • Created and maintained comprehensive MIS and revenue reports using advanced Excel.
  • Primary contact for client updates, audit compliance, and performance reviews.

Subject Matter Expert (Citrix Process)

EXL GROUP
06.2010 - 03.2011
  • Administered life insurance/annuity policy servicing and claims, ensuring regulatory compliance.
  • Acted as technical expert for Citrix-based insurance processing, troubleshooting and optimizing system usage.
  • Led monthly process standardization and training initiatives, improving accuracy and productivity.
  • Recognized for exceptional performance with Silver Award (2009) and Certificate of Appreciation (2011).

Process Associate (Citrix Process) I

EXL GROUP
07.2009 - 06.2010

Education

MBA - IT

Maharishi Dayanand University
01.2013

BCA - undefined

Guru Gobind Singh Indraprastha University
01.2010

12th - undefined

CBSE
01.2006

10th - undefined

CBSE
01.2004

Skills

  • Team Leadership & Development
  • Claims & Policy Administration
  • SLA & Quality Compliance
  • Process Optimization & SOP Standardization
  • Data Analytics & MIS Reporting (Advanced Excel)
  • Client Relationship Management
  • Regulatory Compliance & Risk Management
  • Process Automation & Technology Implementation
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team supervision
  • Work Planning and Prioritization
  • Analytical thinking
  • Conflict resolution

Accomplishments

  • Supervised team of 45 plus staff members.
  • Collaborated with team of 8 in the development of Automation of Certificate of Insurance task and Voucher posting and Journal Entries.

Certification

  • Lean Certified Professional (2025)
  • Advanced Leadership Training (Communication, Conflict Resolution, Emotional Intelligence)
  • Risk Management Certification
  • Six Sigma Methodology
  • Advanced Excel and Data Analysis
  • Innovation & Creativity Workshop

PERSONAL DETAILS

Languages: English, Hindi, Punjabi

Timeline

Team Leader - P&C Operations

COGNEESOL
11.2013 - Current

Claims Adjudication Associate

UNITED HEALTH GROUP
05.2011 - 10.2013

Subject Matter Expert (Citrix Process)

EXL GROUP
06.2010 - 03.2011

Process Associate (Citrix Process) I

EXL GROUP
07.2009 - 06.2010

BCA - undefined

Guru Gobind Singh Indraprastha University

12th - undefined

CBSE

10th - undefined

CBSE

MBA - IT

Maharishi Dayanand University

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RAJDEEP SINGHTeam leader