Rajdeep Vijay Kumar

Accomplished soft skills trainer and NLP practitioner with 17 years of experience in behavioural coaching and workforce skills training. Proficient in designing, enhancing learning capabilities and implementing programs that foster behavioral change and managerial/leadership development, resulting in improved team performance and collaboration.

Robust education and extensive skill certifications as certified trainer and coach feature three degrees alongside nine behavioral training certifications.

• 17 years of domain experience in Transitions, Needs identification, Content design and Facilitator delivery of Behavioral Skills training across IT, ITES, Education, Banking and Finance industries
• Exposure of Transitioning 3 Business processes from UK and Europe
• A Consultant providing training delivery solutions on Business Communication, Behavioral Skills, Corporate Etiquette, Presentation Skills, Working with Teams, Negotiation Skills, Transaction Analysis, Interpersonal Skills and Competencies & Communication in Leadership.
• Deliver Operational, Compliance, Behavioral and Leadership training courses through blended delivery methods (virtual classrooms, webinars, instructor-led).
• Key Contributor to Training and Delivery within the L & D and training space ranging from Entry Level to Leadership roles in Manipal and other industries
• Previously associated with IBM Daksh in the Training Team to Transition Business Process from Europe and UK and deliver Soft Skills, OJT and Process training.

• Assess and excel in planning, forecasting, setting objectives, determining training courses and delivery of Soft Skills, Communication and Behavioral Skills for Private and Public sector Banks.
• Manage and support trainers, SMEs for effective delivery of skill based training for assigned clients – Long term and new onboarded client
• Effectively match learning requirements for entry level and leadership roles.
• Communicate Industry and Behavioral practices with credibility and confidence to stakeholders.
• Manage, Facilitate and support delivery of training if various client verticals
• Provide an intellectual atmosphere conducive to learner’s engagement and interchange of ideas – Heutogogy: Training Methodology engaging Adults.
• Display a high degree of emotional maturity dealing with diversified group of participants.
• Achieve learning outcomes and client needs with accuracy and precision
• Give direction and mentor new trainers needed to carry out delegated responsibilities effectively. Emulated by peers and new entrants to the team.
• Work closely with the Academic Quality Management team (CREATE) to promote quality practices by identifying needs, developing and delivering broad practices particularly relating to curriculum, delivery and assessment.

• Transition, delivery and manage soft skills and live processes of ITES, BPO - CRM Collections, F & A, CRM businesses processes
• Manage Trainers responsible for Soft Skills, V & A, HR/OD, Customer service, Technical, Process trainings, e-learning, ERP training, Standard Operating Procedures and Transition related trainings.
• Strategize, Implement and Facilitate Trainings & Training Trainers on Behavioral and Functional domain
• Handle a team of operations fte- 49 to 53 maintaining SLA according to the TNA/TNI identified process
• Travel onsite with team and coordinate the knowledge transfer process
• Thoroughly responsible for Training design, delievery and effectiveness
• Usage of innovative tools to create e-learning modules & OJT- reducing the learning curve of NHs
• Monitor employee progress throughout the duration of training, providing coaching and developmental feedback
• Facilitate transition of employees from classroom training to the work environment, ensuring competency levels are of highly capable individual
• Manage the Floor support of soft skills and process, go live and ensure SLA are met with stringent deadlines
• Devise plans of Coaching and feedback, CAP & IDP for under performers
• Achieve BAU status within 90 days of go live and exit the project

Thank you!