RAJEE SHIL
TRAVEL CONSULTANT
Pune,MH
Summary
A seasoned Operations Manager with a proven track record at ASHOK ETRAVEL WORLD PVT LTD, I excel in operations management and team leadership. My expertise in fostering client relationships and staff training has significantly enhanced customer satisfaction and employee performance, contributing to substantial business growth and operational efficiency.
Overview
34
34
years of professional experience
5
5
Languages
Work History
Operations Manager
ASHOK ETRAVEL WORLD PVT LTD
09.2009 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managing Partner
SHIV TRAVELS
10.2000 - 05.2008
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
Operations Supervisor
APPLE TRAVELS
08.1990 - 08.2000
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Education
M.COM - Commerce
PUNE UNIVERSITY
PUNE 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
Organizational management
Team leadership
Business development
Decision-making
Customer retention
Client relationships
Staff training
Timeline
Operations Manager
ASHOK ETRAVEL WORLD PVT LTD
09.2009 - Current
M.COM - Commerce
PUNE UNIVERSITY
04.2001 -
Managing Partner
SHIV TRAVELS
10.2000 - 05.2008
Operations Supervisor
APPLE TRAVELS
08.1990 - 08.2000