Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic

RAJEESH TR

THRISSUR

Summary

Administration Manager with 17 years of experience across various organizations. Proven expertise in administration, sales and marketing, and customer relations management. Demonstrated ability to enhance operational efficiency and drive sales growth. Strong track record of building and maintaining client relationships to ensure satisfaction and loyalty.

Overview

18
18
years of professional experience

Work History

Administration Manager -Hyderabad Region

Santhigiri Ayurveda & Siddha Hospital( A Unit of Santhigiri Ashram)
Hyderabad
06.2020 - Current
  • Administration Management, Staff Management, Accounts / Finance Management, Stock Management, Hiring & Recruitments of Staffs
  • Coordination of all Ashram Related Charitable Activities in Telangana & Andhra Pradesh
  • Coordination & Operational / Administration works of Five hospitals across Telangana & Andhra Pradesh States
  • Coordination & Supervision of Mobile Clinic Vehicle operation in Hyderabad Region
  • Promotional & Marketing Activities Planning & Implementation in Hyderabad Region
  • Budget Preparation, Target Setting of Five Hospitals Across Telangana & Andhra Pradesh & Drive them for Profit Making
  • Staff Retention and Training

Group Head - Customer Care Operations

Pinnacle Motor Works Pvt Ltd
Thrissur, Calicut, Cochin, Palakkad, Kollam & Kannur
10.2017 - 07.2019
  • Heading customer care operations of entire Group for both Sales and After Sales across all units (Nissan, Skoda, Royal Enfield & Hyundai)
  • Monitor and track all CRM functions across the group, team management & Conduct Weekly/Monthly Reviews
  • Supervision and monitoring of both Workshop Load & Customer Satisfaction parameters along with CS/Quality bonus achievement from manufacturer across all units
  • Sales & After Sales Process supervision as per manufacturer SOP
  • Coordinating MIS reports related to the After Sales (Workshop performance, Spare Parts ageing and Value, Service Debtors list, Insurance renewal performance etc)

Group CRM - Pinnacle Nissan & Hyundai

Pinnacle Motor Works Pvt Ltd
Thrissur, Palakkad & Kollam
01.2016 - 09.2017
  • Sales & Service Process Adherence and ensuring the quality of process. Vehicle Inflow Target Achievement
  • Complaint Management
  • Driving and Ensuring the KPI's like PSF, ART, CC / 1000 & SOP Audit Score. CRM Leads Supervision
  • Internal Process Audit for Sales & After Sales
  • Root Cause Analysis and Preventive Counter Measures
  • Lost Case Analysis and Customer Retention
  • Performance supervision and tracking of entire Customer Care team. KPI & KRA Supervision of Customer Care Team
  • JDP Customer Connect Activity for both Sales & After Sales and ensure the Customer Satisfaction

Customer Relations Manager - Volkswagen Thrissur

Phoenix Cars India Pvt Ltd
Thrissur, Calicut & Kannur
08.2012 - 12.2015
  • CSS Target Achievement
  • SPARSH Process Adherence & Conducting Internal Process Audits
  • Driving and Ensuring the KPI's like PSI, PSF, ART, CC/1000 & SOP Audit Score
  • Ensure Customer Satisfaction and Customer Retention
  • Complaint Management and root cause analysis and Implementing preventive counter measures to omit customer complaints and ensure the quality process flow
  • KRA & KPI Supervision of CR Team
  • Analysing and monitoring CR reports like Sales Consultant Performance matrix, Area Manager Performance Matrix, Walk in Follow Up Reports (Showroom experience feedback report), Order booking confirmation call report, Post Sales delivery Feedback Reports, 3rd Day Post sales follow-up reports, Post sales customer visit reports and Enquiry Management and Conversion

Senior Sales Consultant

HDB Financial Services (NBFC of HDFC Group)
Thrissur
08.2011 - 07.2012
  • Selling retail assets product like personal loans, business loans, Used Car Finance, Loan against property and Gold loans on a monthly target basis Cross selling of HDFC Life and HDFC Ergo products
  • Try to achieve individual targets, Team targets as well as branch targets on each product
  • Prepare Management Reports and Update it on Weekly & Monthly basis to Branch Head
  • Sourcing customers from open market for Business Development
  • Plan & Execute different Promotional/Marketing activities for Sales Promotion and Brand Publicity

Customer Relation Officer

Nippon Toyota
Thrissur & Cochin
05.2007 - 07.2011
  • Overview Customer Feedbacks/ Complaints Regarding Sales & Service
  • Ensuring 100% Customer Satisfaction both in Sales & Service
  • Update the reports to Head-Customer Relations on a Daily Basis Provide Proactive Management of Customer Complaints and Disputes
  • Weekly and monthly reporting to TKM(Toyota Kirloskar Motors) regarding the Customer Satisfaction Survey, Sales Satisfaction Survey, Post Sales follow-up reports, Post Service follow-up reports, VOC, Root Cause Analysis Reports and the Proactive activities related to Customer Satisfaction
  • Maintain Tele Calling Reports and Submit to Head Customer Relation on regular basis
  • Maintain post sales follow-up reports, Post Service Follow-Up Reports & Customer Complaint & Resolution Records

Education

Master of Business Administration - Human Resource Management

Sikkim Manipal University of Distant Education
01.2012

Bachelor of Science - Mathematics

University of Calicut | Chinmaya Mission College
Thrissur, India
01.2006

Plus Two (12th Grade) - Science

Board of Higher Secondary Education | Santha HSS School
Thrissur, India
01.2003

SSLC (10th) -

Kerala State Syllabus | St. Thomas School
Thrissur, India
01.2001

Skills

  • Data Management
  • Scheduling and Calendar Management
  • Recruitment & Training
  • Team Management
  • Skilled in handling MS Office, Internet & Social Media
  • Customer Service & Interpersonal Communication
  • MIS & Management Reports
  • Business Administration
  • Accounts Reconciliation
  • Motivational Leadership Style
  • Documentation And Control
  • Workflow Planning
  • Staff Management
  • Microsoft Office Expertise
  • Payroll And Budgeting
  • Event Coordination
  • Sales Strategies
  • Report Writing
  • Office Management Software
  • Complaint Resolution
  • Presentation Design
  • Policy and Procedure Modification
  • Human Resources Best Practices

Languages

English, Hindi, Malayalam: First Language, Tamil: Upper Intermediate (B2), Telugu: Intermediate (B1)

Awards

NCRM Certification from Nissan India, Royal Blue Certification from Volkswagen India, Level 1 & Level 2 Customer Relation Certification from Toyota India, Best Customer Relation Manager Award (South India) from Volkswagen India, Highest Quarterly Incentive Achievement (in Kerala) from HDB Financial Services, Recognized as Volkswagen SPARSH (Sales Process & Retail Standards Hand Book) Champion

Timeline

Administration Manager -Hyderabad Region

Santhigiri Ayurveda & Siddha Hospital( A Unit of Santhigiri Ashram)
06.2020 - Current

Group Head - Customer Care Operations

Pinnacle Motor Works Pvt Ltd
10.2017 - 07.2019

Group CRM - Pinnacle Nissan & Hyundai

Pinnacle Motor Works Pvt Ltd
01.2016 - 09.2017

Customer Relations Manager - Volkswagen Thrissur

Phoenix Cars India Pvt Ltd
08.2012 - 12.2015

Senior Sales Consultant

HDB Financial Services (NBFC of HDFC Group)
08.2011 - 07.2012

Customer Relation Officer

Nippon Toyota
05.2007 - 07.2011

Master of Business Administration - Human Resource Management

Sikkim Manipal University of Distant Education

Bachelor of Science - Mathematics

University of Calicut | Chinmaya Mission College

Plus Two (12th Grade) - Science

Board of Higher Secondary Education | Santha HSS School

SSLC (10th) -

Kerala State Syllabus | St. Thomas School
RAJEESH TR