Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rajeev

Rajeev

Banking
Pune

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Manager Regional Processing Unit

IDBI BANK
Pune
03.2021 - Current
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.

Branch Manager

IDBI BANK
Kannauj
09.2019 - 03.2021
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Maintained friendly and professional customer interactions.
  • Examined customer loan applications for loan approvals and denials.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Complied with regulatory guidelines and requirements.
  • Implemented service improvements to enhance sales cycle.

Asset and Recovery Officer

IDBI BANK LTD
Allahabad
11.2015 - 09.2019
  • Reviewed accounts and provided recommendations regarding repossession actions.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Analyzed customer financial records to determine appropriate payment plan.

Customer Service Executive

IDBI BANK LTD
Paonta Sahib
04.2009 - 05.2015
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Informed customers of upcoming promotions and deals to boost sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Certification -

National Institute of Banking And Finance
01.2018 - 08.2018

Certification -

Indian Institute Of Banking And Finance
08.2022 - 12.2022

B Tech - Information Technology

Uttar Pradesh Technical University
SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT
07.2003 - 08.2007

JAIIB - Certification

Indian Institute of Banking And Finance
12.2021 - 08.2022

Skills

Skilled community-based case manager

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Timeline

Certification -

Indian Institute Of Banking And Finance
08.2022 - 12.2022

JAIIB - Certification

Indian Institute of Banking And Finance
12.2021 - 08.2022

Manager Regional Processing Unit

IDBI BANK
03.2021 - Current

Branch Manager

IDBI BANK
09.2019 - 03.2021

Certification -

National Institute of Banking And Finance
01.2018 - 08.2018

Asset and Recovery Officer

IDBI BANK LTD
11.2015 - 09.2019

Customer Service Executive

IDBI BANK LTD
04.2009 - 05.2015

B Tech - Information Technology

Uttar Pradesh Technical University
07.2003 - 08.2007

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