Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic
Rajeev Ghoshal

Rajeev Ghoshal

Bengaluru

Summary

Passionate and dedicated professional with a strong background in Training & Development, Customer Service, and Instructional Designing. Proven track record in process and behavioral training, along with significant expertise in enhancing learning experiences. Currently serving as an Assistant Manager for Learning and Development at Ample Technologies. A dynamic problem-solver, constantly seeking innovative solutions to drive operational efficiency and identify growth prospects. Eager to contribute to team success and open to new learning opportunities. An enthusiastic individual keen on exploring avenues for making meaningful contributions to the organization's objectives. Looking forward to discussing how my skills and experiences can benefit the company.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Manager Learning and Development

Ample Technologies
Bengaluru
04.2023 - Current
  • Conducted thorough assessments to identify the training requirements of the organization
  • Developed and delivered customized training programs for retail stores, resulting in a 20% improvement in employee performance
  • Implemented and facilitated effective training methods to ensure maximum engagement and knowledge retention
  • Reviewed existing training materials to gauge their appropriateness and relevance to the organization's needs
  • Initiated and led various organizational development initiatives, such as induction programs and 90-day assimilation journeys, resulting in a 15% increase in employee integration and satisfaction
  • Modified existing course materials and training manuals to meet specific training needs, ensuring alignment with organizational goals and individual learning styles
  • Successfully minimized training costs by creating tailored, in-house solutions without compromising on quality or effectiveness.

Instructional Designer

Wipro Limited
08.2020 - 04.2023
  • Conducted thorough assessment of the organization's training needs and designed tailored training programs for a workforce of 3000+ employees
  • Managed and curated Internal Learning Management System (LMS) to ensure efficient delivery of training modules
  • Spearheaded recruitment, employee development, and attrition management initiatives to enhance organizational growth and employee retention
  • Implemented and facilitated impactful training methods to ensure maximum employee engagement and learning retention
  • Aligned training and organizational development activities with the organization's purpose and expectations, driving a unified sense of purpose among employees
  • Evaluated existing training materials, both in-house and from third parties to gauge appropriateness and relevance, ensuring high-quality training content.

Senior Associate

Concentrix
03.2019 - 09.2020
  • Developed individualized and group training programs addressing specific business needs, resulting in a 20% improvement in employee performance
  • Conducted in-house training sessions for 100+ employees, focusing on skill development and enhancing productivity
  • Implemented new training methodologies, leading to a 15% increase in employee engagement and satisfaction.

Subject Matter Expert

Accenture
12.2016 - 10.2018
  • Developed and implemented training programs, resulting in a 20% increase in employee productivity
  • Collaborated with cross-functional teams to streamline processes, leading to a 15% reduction in project delivery time.

Team Lead- Training

Aacorn Management Private Limited
01.2013 - 10.2016
  • Successfully led a team of 15 training professionals, resulting in a 30% increase in overall training effectiveness and a 20% decrease in onboarding time for new employees
  • Developed and implemented a new training module that improved employee productivity by 15% and reduced training costs by 25%
  • Conducted performance evaluations and provided coaching to team members, resulting in a 10% increase in overall team performance and a 15% improvement in employee satisfaction scores.

Branch Manager- Operations

Adams Management Services Private Limited
08.2010 - 12.2012
  • Successfully optimized branch operations, leading to a 15% increase in overall efficiency and a 20% reduction in operating costs
  • Implemented and managed new customer service protocols, resulting in a 25% improvement in customer satisfaction ratings
  • Streamlined inventory management processes, resulting in a 30% reduction in excess inventory and a 10% decrease in holding costs.

Area Manager

Orion Edutech
07.2009 - 07.2010
  • Managed a team of 25 sales representatives and consistently exceeded sales targets by 20%
  • Implemented a new training program that improved employee productivity by 30% within the first year
  • Developed and executed strategic plans to expand market reach, resulting in a 25% increase in customer base.

Operations Associate- Underwriting

ICICI Prudential Life
07.2007 - 06.2009
  • Improved underwriting process efficiency by 15% through implementation of new risk assessment tools and streamlining of documentation procedures
  • Successfully reduced average underwriting turnaround time by 20% through effective coordination with the sales team and policyholders
  • Analyzed underwriting data to identify trends and patterns, leading to a 10% decrease in high-risk policy applications.

Education

MBA/PGDM - HR/Industrial Relations -

Bangalore University
01.2007

B.B.A/ B.M.S - Management -

West Bengal University of Technology (WBUT)
01.2005

Skills

  • Instructional Designing
  • Facilitation skills
  • Certified Learning Consultant
  • GRID leadership program
  • Coaching Tactics
  • Presentation Skills
  • Learning
  • Development
  • Product Training
  • Training Soft Skills
  • Content Development
  • Communication Skills
  • Web Content Writing
  • Instructional Design
  • Behavioral Training
  • Personality Development
  • Content Editing LMS
  • Storyboarding
  • Virtual Training
  • E-Learning Design
  • Blended Learning
  • Training delivery
  • Adaptive Learning
  • Learning Management Systems
  • Organizational Development
  • Stakeholder Management
  • Training material development
  • Course design
  • Coaching and Mentoring

Personal Information

Title: Assistant Manager Learning and Development

Certification

  • Instructional Designing- Wipro Limited
  • Facilitation Skills- Wipro Limited
  • Coaching Tactics- Wipro Limited
  • GRID Leadership- Larsen & Tubro
  • Learning Consultant- Middle Earth HR

Languages

Hindi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Kannada
Elementary (A2)
A2

Timeline

Assistant Manager Learning and Development

Ample Technologies
04.2023 - Current

Instructional Designer

Wipro Limited
08.2020 - 04.2023

Senior Associate

Concentrix
03.2019 - 09.2020

Subject Matter Expert

Accenture
12.2016 - 10.2018

Team Lead- Training

Aacorn Management Private Limited
01.2013 - 10.2016

Branch Manager- Operations

Adams Management Services Private Limited
08.2010 - 12.2012

Area Manager

Orion Edutech
07.2009 - 07.2010

Operations Associate- Underwriting

ICICI Prudential Life
07.2007 - 06.2009

MBA/PGDM - HR/Industrial Relations -

Bangalore University

B.B.A/ B.M.S - Management -

West Bengal University of Technology (WBUT)

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Rajeev Ghoshal