RAJEEV JAYALWAL
New Delhi
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager Administration
Vedanta Limited (Cairn Oil & Gas)
Gurgaon
08.2019 - 01.2024
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
- Performed budgeting duties including forecasting expenditures and preparing financial reports.
- Created monthly reports summarizing department activities for senior management review.
- Supervised daily operations of the administrative team to ensure timely completion of tasks.
- Maintained an accurate database of company documents such as contracts, invoices, vendor agreements .
- Reviewed incoming emails and responded accordingly within established timelines.
- Coordinated meetings with internal teams or external clients by scheduling dates, reserving venues and organizing catering services if necessary.
- Resolved complex problems related to administrative processes in a timely manner.
- Actively participated in weekly meetings with senior management to discuss progress towards goals.
- Served as a liaison between the organization's leadership team and other departments when needed.
- Collaborated with vendors on procurement projects ensuring quality products were delivered on time.
- Organized special events such as corporate conferences or workshops by coordinating logistics requirements.
- Collaborated with external vendors providing relocation services to ensure quality service delivery at competitive rates.
- Reviewed immigration documents prior to submission to relevant authorities.
- Facilitated repatriation efforts upon completion of an assignment abroad by providing guidance on taxes, benefits eligibility.
- Negotiated contracts with third-party providers offering relocation services such as housing assistance or language courses.
- Created and managed budgets for travel, training and teambuilding activities.
- Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
- Developed and implemented policies to ensure cost-effective operation of cafeteria.
- Ensured compliance with health codes and regulations in the cafeteria kitchen.
- Established menus and monitored quality of food served in cafeteria.
- Ordered necessary supplies for the efficient operation of the cafeteria.
- Inspected facilities regularly to maintain cleanliness, sanitation and orderliness in the cafeteria.
- Organized special events such as lunchtime buffets or holiday meals for customers.
- Conducted regular inspections of equipment to ensure proper functioning; performed minor repairs when necessary.
- Provided feedback on menu items based on customer surveys; recommended changes accordingly.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Organized training programs for staff members on safe driving practices and use of equipment.
- Implemented new technologies such as GPS tracking systems in order to optimize routes for maximum efficiency.
Assitant Manager Administration
Vedanta Ltd. Cairn Oil & Gas
Gurgaon
09.2016 - 07.2019
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Maintained adequate staffing to meet objectives within budget.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Scheduled and monitored on-site inspections of facility.
- Prioritized and performed routine maintenance to keep facility in excellent shape.
- Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
- Supervised vendors and contracts to support office environment.
- Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
- Served as a liaison between tenants, landlords, vendors, suppliers, and other stakeholders involved in managing the property.
- Ensured that all areas within the facility were properly cleaned on a daily basis.
- Organized special events held at the facility such as conferences or meetings.
- Managed contracts with outside contractors providing cleaning or repair services.
- Ensured compliance with applicable health and safety regulations within the facility environment.
- Oversaw the installation of security systems including cameras and alarms.
- Supervised staff members responsible for day-to-day operations of facilities.
- Researched new technologies and techniques for improving efficiency of facilities operations.
- Conducted regular inspections of buildings, grounds, and equipment to identify issues or potential problems.
- Developed preventive maintenance plans to reduce downtime.
- Assisted in the development and implementation of facility policies and procedures.
- Monitored, evaluated, and reported on facilities performance metrics.
- Coordinated with vendors for repairs, maintenance, and other services to ensure proper functioning of equipment.
Assistant Manager Travel
Cairn India Limited
Gurgaon
05.2013 - 09.2016
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed the daily operations of the travel desk, including customer service, staff scheduling, and inventory control.
- Negotiating rates with hotels, airlines and other service providers to ensure competitive prices for customers.
- Coordinating airport transfers, car rentals, tours and activities for travelers.
- Ensuring compliance with relevant laws and regulations related to the travel industry.
- Assisting with visa applications and other travel documentation requirements.
- Planning special events including conferences or conventions at different locations worldwide.
- Keeping up-to-date on current trends in the tourism industry through research and networking activities.
- Monitoring changes in flight times or cancellations due to weather conditions.
- Scheduling meetings between suppliers and customers when necessary.
- Inspecting accommodations prior to arrival of guests if requested.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Maintained relationships with travel partners and vendors.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Stayed up to date on travel industry, policies and restrictions.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Printed or requested transportation carrier tickets using computer printer system or system link to travel carrier.
- Completed ongoing training with company and travel partners.
- Advising customers on best routes based on budget constraints or personal interests.
- Organizing and preparing travel documents for clients.
- Creating itineraries for customers, ensuring accuracy of details.
Senior Travel Coordinator
CAIRN INDIA LTD.
07.2009 - 05.2013
- Main responsibilities are to take care of ticket issuance, visa processing and arrangements of hotel and ground transportation as per the requirements
- Apart from these also take care of the signing & negotiations of new contracts and renewal of old corporate agreements with airlines and hotels both domestic and international
- Also take care of arranging the foreign exchange and issuance of lerms letter, processing the foreign exchange advance invoices on SAP
- Also taking care of day to day reports
- Handling team of 6 travel coordinators and 10 implants of TMC
- Apart also work in coordination with the EL team in FRRO / visa renewal and arrangements of housing for Expat employees.
- Planned, coordinated and booked domestic and international travel arrangements for executive staff.
- Developed travel itineraries that included air, car and hotel reservations, ground transportation and activities.
- Maintained up-to-date knowledge of airline rules and regulations related to ticketing, seating assignments, baggage allowances and flight changes.
- Monitored budget expenditures to ensure compliance with approved budgets.
- Prepared visa documents according to applicable laws and regulations of foreign countries.
- Assisted corporate travelers with visa applications when necessary.
- Worked closely with vendors to secure competitive pricing for flights, hotels and other travel services.
- Organized special events such as airport transfers, meals and entertainment.
- Advised travelers on health precautions, immunizations requirements and currency exchange rates.
- Updated internal databases with traveler profiles including passport numbers, emergency contacts.
- Conducted periodic reviews of existing processes to identify areas for improvement.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Participated in travel seminars and remained up-to-date on market trends.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
- Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
Sr. Travel Consultant
YATRA.COM
07.2007 - 05.2009
- Handled implant of Ernst & Young, KENDLE India and ENCOMPASS Events P Ltd.
- Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
- Provided detailed information on destinations, tourist attractions, weather conditions and visa requirements.
- Assisted customers in selecting appropriate tours based on their budget and preferences.
- Resolved customer complaints in a timely manner.
- Managed online booking systems for airline tickets and hotel reservations.
- Maintained up-to-date knowledge of all aspects of the travel industry including fares, tariffs and regulations.
- Ensured that all bookings were accurately entered into the system and invoiced correctly.
- Answered queries via phone, email or face-to-face contact regarding visas, passports, currency exchange rates.
- Monitored changes in rules and regulations concerning international travel and visas.
- Liaised with airlines and hotels regarding special requests from customers.
- Advised clients on visa, passport and security requirements active in destination countries to assist in travel preparation and prevent complications to entry into foreign countries.
- Modified existing tickets and reservations to provide clients flexibility in travel while advising on penalties and cancellation fees to find optimal solutions within company policies.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Researched hotels and airfare options to best meet client needs and expectations.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
Sr. Travel Counselor
HRG SITA TRAVEL ( A Division of KUONI Travel India Pvt Ltd.)
10.2005 - 07.2007
- Handled implant of multinational KPO (EVALUESERVE.COM) and Reckitt & Benkiser Ltd in Gurgaon
- (Worked on Galileo)
- Developed comprehensive itineraries for domestic and international trips, including transportation, lodging, and activities.
- Assisted customers in identifying and booking the most suitable travel options based on their preferences and budget.
- Organized group bookings for corporate clients to ensure efficient travel arrangements.
- Participated in training sessions to stay up-to-date with industry trends and regulations.
- Advised customers on visa requirements and assisted them with obtaining necessary documents.
- Ensured compliance with all relevant safety standards while making reservations for clients' trips.
- Interacted directly with vendors such as hotels and airlines to coordinate special requests from customers.
- Provided guidance on passport applications or visa renewals according to applicable laws.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Participated in travel seminars and remained up-to-date on market trends.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
IMPLANT EXECUTIVE
NAVIGATOR TRAVEL SERVICES PVT LTD (A Division of Interglobe Enterprises)
10.2004 - 07.2005
- Handled an implant of multinational BPO (VERTEX)
- (Worked on Galileo)
- Greeted customers and provided them with information regarding travel packages.
- Created detailed itineraries for customers, including hotel bookings and transportation arrangements.
- Provided customer service support to resolve any issues that arose during the booking process.
- Coordinated with suppliers to ensure timely delivery of services.
- Managed online reservations systems and ensured accuracy of data entry.
- Organized business trips for staff members by arranging transport, accommodation, visas.
- Identified cost-saving opportunities for customers when purchasing tickets or other services.
- Researched competitive pricing and recommended strategies for improving profitability.
- Tracked airline schedules and communicated changes in flight times or delays directly to customers.
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
- Planned business trips by booking travel arrangements and developing itineraries.
Travel Counselor
UNIGLOBE MOD TOURS & TRAVELS LTD
04.2004 - 10.2004
- Took care of corporate like Punj Lloyd / Standard Chartered Bank / Yes Bank and some high profile individuals.
- Coordinated flights, ground transportation and other special requests for clients.
- Searched for the best deals on hotels, cruises, flights and vacation packages.
- Resolved customer complaints in a timely manner while ensuring satisfaction of clientele.
- Informed travelers about any changes in flight schedules or tour arrangements.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Explained benefits of purchasing travel insurance with clients.
- Created travel itineraries and made adjustments to meet client specifications.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Leveraged travel booking system to process travel requests, update client information and print final documents.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
Travel Consultant
TRAVEL TRACK
12.1999 - 03.2004
- Worked on Amadeus & Galileo for reservation of Domestic and International Airlines Passengers, to walk – in and Corporate like Sentrans Industries / Arihant Industries / Pashupati Oil Mills / VAN Oord ACZ and Indoworth taking into account the most comfortable & economical routing
- Taking care of Visa Processing, coordination with the airlines for tele check in of Corporate passengers Ensuring timely issuance of PTA’s as per the requirement of passengers Last but not the least, providing the best possible services to the clients as may be required from time to time.
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Provided support during pre-trip preparations such as visa applications.
- Verified accuracy of all documents related to customer's trip before issuing tickets.
- Searched and confirmed travel reservations for customers.
- Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
Travel Executive
SOS TRAVEL HOUSE
08.1998 - 09.1999
- Worked as counter executive and was handling the walk in customers as well as the corporate.
- Developed and implemented travel plans for corporate clients, including itineraries and cost estimates.
- Organized and booked flights, hotels, transportation, tours, car rentals, and other travel arrangements.
- Collaborated with vendors to negotiate competitive rates for airfare, hotels, car rentals and tour packages.
- Created customer profiles and maintained accurate records of all transactions in the database system.
- Ensured that all travel documents were valid prior to client departure dates.
- Assisted customers in resolving any issues during the course of their trips such as flight delays or cancellations.
- Created travel itineraries and made adjustments to meet client specifications.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Leveraged travel booking system to process travel requests, update client information and print final documents.
Travel Desk Executive
Nandadevi Mountain Travels Pvt Ltd
07.1997 - 08.1998
- Had first hand interaction with the walk in clients, attending to telephonic queries, handling computer reservation and providing fare quote to the clients.
- Greeted customers and provided them with information regarding travel packages.
- Assisted customers in selecting appropriate travel packages based on their individual needs and preferences.
- Created detailed itineraries for customers, including hotel bookings and transportation arrangements.
- Coordinated with suppliers to ensure timely delivery of services.
- Managed online reservations systems and ensured accuracy of data entry.
- Tracked airline schedules and communicated changes in flight times or delays directly to customers.
- Took reservations from patrons by phone or online.
Travel Executive Trainee
United Travels
01.1997 - 03.1997
- Had thorough exposure to the working of an agency and give practical shape to my academic skills.
- Organized and booked flights, hotels, transportation, tours, car rentals, and other travel arrangements.
- Provided customers with information on available packages, special promotions, discounts, and other related services.
- Created customer profiles and maintained accurate records of all transactions in the database system.
Education
BA (Hons.) Political Science -
Ram Lal Anand College, Delhi University
New Delhi, India04-1996
Higher Secondary School Certificate (CBSE) -
Tagore International School
New Delhi, India03-1992
High School Certificate (CBSE) -
Tagore International School
New Delhi, India03-1990
Skills
- Self Confidence, Persistence of Learning, Appetite and Good Sense of Humor
- Communication
- Teamwork and Collaboration
- Data Management
- Relationship Building
- Team Management
- Leadership
- Decision-Making
- Critical Thinking
- Time Management
- Customer Relations
- Self-Directed
- Friendly, Positive Attitude
- Cost-Reduction Strategies
- Planning and Scheduling
- Supplier Contracts Management
- Operational Efficiency and Safety
- Cost-Reduction Methods
- Operations Oversight
- Building Maintenance
- Emergency Preparedness
- Space Utilization
- Budget Administration
- Policy Administration
- Managing Operations and Efficiency
- Negotiation
- Onboarding and Orientation
- Strategic Planning
- Documentation and Reporting
- Meeting Planning
- Health and Safety Compliance
- Facility Management
Father's Name
Late Sh. Heera Lal
Areas Of Interest
Sports, Music, Travelling and Spending Time with Family
Personal Information
Date of Birth: 01 - JUL - 1975
Affiliations
- I have been involved with sports and represented school Football, Volley Ball & Basket Ball in Zonal, Inter Zonal & Open Tournament. I have also represented college in Volley Ball & Basket Ball in various inter college tournaments.
- Participated in Corporate Sports Festival as well.
Certification
- Completed Diploma in Ticketing from SITA WORLD TRAVEL ( India ) PVT LTD , New Delhi in the year 1995
- Completed one month course in AMADEUS ( CRS ) from IITTM, New Delhi in October 1999
- Successfully completed course “ENTER THE WORLD OF AMADEUS” from Amadeus India, Delhi in April 2000.
Languages
English
First Language
References
References available upon request.
Timeline
Manager Administration
Vedanta Limited (Cairn Oil & Gas)
08.2019 - 01.2024
Assitant Manager Administration
Vedanta Ltd. Cairn Oil & Gas
09.2016 - 07.2019
Assistant Manager Travel
Cairn India Limited
05.2013 - 09.2016
Senior Travel Coordinator
CAIRN INDIA LTD.
07.2009 - 05.2013
Sr. Travel Consultant
YATRA.COM
07.2007 - 05.2009
Sr. Travel Counselor
HRG SITA TRAVEL ( A Division of KUONI Travel India Pvt Ltd.)
10.2005 - 07.2007
IMPLANT EXECUTIVE
NAVIGATOR TRAVEL SERVICES PVT LTD (A Division of Interglobe Enterprises)
10.2004 - 07.2005
Travel Counselor
UNIGLOBE MOD TOURS & TRAVELS LTD
04.2004 - 10.2004
Travel Consultant
TRAVEL TRACK
12.1999 - 03.2004
Travel Executive
SOS TRAVEL HOUSE
08.1998 - 09.1999
Travel Desk Executive
Nandadevi Mountain Travels Pvt Ltd
07.1997 - 08.1998
Travel Executive Trainee
United Travels
01.1997 - 03.1997
BA (Hons.) Political Science -
Ram Lal Anand College, Delhi University
Higher Secondary School Certificate (CBSE) -
Tagore International School
High School Certificate (CBSE) -
Tagore International School
- Completed Diploma in Ticketing from SITA WORLD TRAVEL ( India ) PVT LTD , New Delhi in the year 1995
- Completed one month course in AMADEUS ( CRS ) from IITTM, New Delhi in October 1999
- Successfully completed course “ENTER THE WORLD OF AMADEUS” from Amadeus India, Delhi in April 2000.
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