Rajeev Kumar
OPERATION MANAGER
Lucknow
Summary
Experienced Operations Manager with a strong background in customer service, billing processes, and customer relationship management. Proficient in Microsoft Office, remote desktop services, and automation. Skilled in managing client relationships, contract renewals, and invoice generation. Proven track record of coordinating with diverse teams, handling facility soft services, and preparing detailed reports. Adept at managing customer queries and maintaining customer data for future use. Possessing a Master's in Commerce and a solid foundation in finance, sales, and auditing. Demonstrated proactive approach with 11 years of experience in delivering exceptional customer service and driving operational efficiency.
Overview
12
12
years of professional experience
1
1
Language
Work History
Administration Manager
C P wholesale
05.2018 - 06.2020
- Manage administrative activities involving purchase of expendables, maintenance of procurement, housekeeping, security, safety, etc
- Plan and coordinate administrative procedures and systems and devise ways to streamline processes
- Recruit and train personnel and allocate responsibilities and office space
- Assess staff performance and provide coaching and guidance to ensure maximum efficiency
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations
- Manage schedules (AMC, Events etc) and deadlines
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
- Monitor costs and expenses to assist in budget preparation
- Oversee facilities services, maintenance activities and trades persons (e.g electricians)
- Organize and supervise other office activities (recycling, renovations, event planning & management etc)
- Ensure operations adhere to policies and regulations
- Organize for smooth & efficient functioning of all the entire Office complex, facilities, provisioning and working well
- Keep abreast with all organizational changes and business developments to proactively anticipate & plan Admin requirement
- Manage training to all technical staff & Ensure Zero breakdown time to the business
- Ensuring building compliance docs are readily available and interpreted for smooth operation of the facility
- Deploy Cost control measures and ensuring timely implementation of the project
- Arranging for relocation of employees from different parts of India which includes arrangement for their home and family related needs such as accommodation, school admission, transportation and taking care of their household requirement
- Liaison & coordinating with various departments within office for Admin Support
- Ensure availability of daily miscellaneous requirements for upkeep of office administrative facilities and thus provide harmonious work culture to employees
- Taking initiatives to introduce new aspects of Admin set up & also cost saving ideas
Admin and Operation Manager
Future Lifestyle Fashion Ltd
12.2015 - 05.2018
- Aggressive at establishing an agenda to streamline Admin procedures
- To ensure upkeep of all the facilities with environment, Health, safety & security at the location
- Supervising the security & Housekeeping activities at the location
- Ensuring availability of stationery & other essential items, directing the efficient rendering of facilities, including housekeeping transport & materials
- Indenting & distribution of all supplies, coordinating with purchase department & suppliers of housekeeping cleaning agent supplies & equipment
- Monitoring all the Administrative activities like maintenance of office equipment, transport and record keeping of office stationery including various formats, handling overall forecasting, budgeting, procurement, distribution and consumption of resources
- Ensure smooth operations at all times and maintain proper decorum & discipline
- Gained hands-on experience in scrutinizing & inspecting the guards for their alertness, personal & vehicular checking, materials and ensuring proper entries in register
- Ensuring a sound Physical Security for men/materials & entire premises
- To develop and implement departmental budget
- Cost saving through resource optimization, Energy saving & others
Admin officer
Spencers Retail Pvt Ltd.
05.2014 - 12.2015
- To ensure upkeep of all the Facilities with Environment, Health and safety at 400+ locations
- Effective, timely and efficient delivery of Administrative services to operations
- Finalization of property & make them to operational in given time line
- Capable of multiple task simultaneously and meeting tight timelines
- Follow up with team for all kind of reports on a daily/weekly/fortnightly/monthly basis
- Maintaining highest standard of Hygiene and sanitation
- Auditing of all Hubs/DC/RDC to determine need for repairs of building or replacement of furniture or equipment, and make recommendations to management
- Handover of Corporate office with all facility management services like HK, Catering etc
- Finalization of vendors and Contractors & Negotiate with them
- Maintaining proper track of vendor Bills and Timely Payouts
- Ensuring service deliverability and deriving value from vendors in the long run
- Gauging the quality of work, evaluating performance by setting organizational standards
- Obtaining the best pricing / cost with no impact or reduction in scope of service delivery
- Negotiating with service providers for cost effective solution
- Cost saving through resource optimization, Energy saving & others
Asst Manager
Future Group
02.2008 - 05.2014
- Planning and scheduling for day-to-day administrative activities
- Devising and implementing employee welfare activities comprising Canteen, Transportation, Security, printing, stationary and maintenance of Company assets
- Planning & budgeting the administration expenses and working towards minimizing the operational expenses / costs
- Optimum and effective utilization of funds in providing congenial work environment and basic amenities in the work premises
- Implementation & control of cost control measures
- Managing AMC’s pertaining to upkeep of office equipment, ensuring compliance with Service Level Agreements by the vendors
- Handling front office, pantry maintenance and supervising purchase of routine requirement
- Acquisition, development and optimum utilization of infrastructure
- General Maintenance & repair
- Travel arrangements such as air / rail ticketing, / hotel arrangements, passport etc
- Supervising the canteen services
- Event Management
- Interacted with different departments for executing the maintenance of all equipment in the organization and enhancing the overall efficiency
- Guest House Management
- Vendor Selection, Negotiation & Evaluation for procurement of various materials like stationary & capital assets
- SOW/SLA preparation
- Enforcement of corporate & local HSW policies
- Planning of diverse activities regarding Safety & welfare of employees
- Implementation of the Policy on 'Physical Security Control Process'
- Prepare and rehearse staff on SOPs for various eventualities like Fire Fighting, Bomb Threat, Terror Threat, Natural Calamities
- Educate and motivate all employees in adherence to the security process to make them reality
Education
Bachelor’s Degree - Arts
Lucknow University
Lucknow12th - undefined
U P Board
Lucknow10th - undefined
U P Board
LucknowSkills
MS-Windows
Extra-Curricular Activities
Interested in Music & Cricket.
Skill Sets
- Proficient in MS-Windows
- MS-Office
- SAP
- Work with SIM
- Oracle BI
- Exposure and expertise in the field of MIS
Personal Information
Date of Birth: 06/10/88
Additional Qualifications
- ASP, Visual Basic short term course, SSI, One Month
- Advance Diploma in Computer
Timeline
Administration Manager
C P wholesale
05.2018 - 06.2020
Admin and Operation Manager
Future Lifestyle Fashion Ltd
12.2015 - 05.2018
Admin officer
Spencers Retail Pvt Ltd.
05.2014 - 12.2015
Asst Manager
Future Group
02.2008 - 05.2014
Bachelor’s Degree - Arts
Lucknow University
12th - undefined
U P Board
10th - undefined
U P Board
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